Rockwood Online Ordering

theyolksonyou

Mine is on its way. Cool note on shipping notification asking for feedback.  

johnkitchens

theyolksonyou said:

Mine is on its way. Cool note on shipping notification asking for feedback.  

Charge your battery. 

theyolksonyou

johnkitchens said:

theyolksonyou said:

Mine is on its way. Cool note on shipping notification asking for feedback.  

Charge your battery. 

I had to wait for Amy.  Charging now. 

Ozzie_Isaac

theyolksonyou said:

Mine is on its way. Cool note on shipping notification asking for feedback.  

You're in the future.  Clock says 9:28, post time stamp says 7:29.

theyolksonyou

@Ozzie_Isaac stop living in the past

lousubcap

Got the shipping e-mail notice this evening.  Of the two major shipping options to be had it's the five letter one as opposed to the three letter company.  Oh well, never could train the local driver regarding where to leave any delivery.  Much better luck with the three letter driver over the years. 

milesvdustin

Five letter?

DMW

johnkitchens said:

theyolksonyou said:

Mine is on its way. Cool note on shipping notification asking for feedback.  

Charge your battery. 

That would stress me out

Ozzie_Isaac

milesvdustin said:

Five letter?

DHL

jaydub58

Hey @stlcharcoal, how about the Ace stores here in Oregon? Huh?
Thanks.

Tony_T

Just got my delivery notice, 60lbs will be here tomorrow!
(and I'm happy with the 5 letter delivery service )

stompbox

Ozzie_Isaac said:

milesvdustin said:

Five letter?

DHL

Chevy

JohnnyTarheel

stompbox said:

Ozzie_Isaac said:

milesvdustin said:

Five letter?

DHL

Chevy

Dodge

RajunCajun

Ordered mine last night around 5ish, received notification that it was shipping today with an estimated delivery of Thursday of this week.  These guys have it going on!!  Nice work.

stlcharcoal

jaydub58 said:

Hey @stlcharcoal, how about the Ace stores here in Oregon? Huh?
Thanks.

Yes, any Ace in Oregon.  Just ask them to order SKU 8400772.  As early as Thursday, you should be able to order online at acehardware.com for free in-store pickup.  But for now, they just have to order it for you.

stlcharcoal

RajunCajun said:

Ordered mine last night around 5ish, received notification that it was shipping today with an estimated delivery of Thursday of this week.  These guys have it going on!!  Nice work.

Man I have to confess, I was cussing when that order came in.  Worked Sunday afternoon and all Monday getting these ready to roll.  Everything was in the truck,  and then the "cha-ching" sound comes from the Shopify app.  Never thought I would complain to hear that sound!  But then another one came in after yours was boxed, so you're off the hook as the last guy!  Looking back is was dumb, but man I was beat up.  Glad to get back to desk job today.

That's yours by itself on the bottom right.

RajunCajun

stlcharcoal said:

RajunCajun said:

Ordered mine last night around 5ish, received notification that it was shipping today with an estimated delivery of Thursday of this week.  These guys have it going on!!  Nice work.

Man I have to confess, I was cussing when that order came in.  Worked Sunday afternoon and all Monday getting these ready to roll.  Everything was in the truck,  and then the "cha-ching" sound comes from the Shopify app.  Never thought I would complain to hear that sound!  But then another one came in after yours was boxed, so you're off the hook as the last guy!  Looking back is was dumb, but man I was beat up.  Glad to get back to desk job today.

That's yours by itself on the bottom right.

Thanks for the extra effort.  Good to know I am off the hook.    For what it's worth, it woulda been no real big deal if my shipment didn't arrive lickety split.  I am sure others probably feel the same way.  Looking forward to trying Rockwood for the first time.  Good work and good luck.

kl8ton

@stlcharcoal
How many bags of Rockwood do you sell monthly?  Or do you not discuss these types of numbers?  

stlcharcoal

kl8ton said:

@stlcharcoal
How many bags of Rockwood do you sell monthly?  Or do you not discuss these types of numbers?  

It varies drastically.....and with unpredictable consistency.  January was one of our busiest months this year, and April & August were two of the worst.  Exact opposite of previous years.  Doesn't really matter, as we never vary how much charcoal is delivered into the two STL warehouses each week.  All that changes is the levels in storage.

The main warehouse is the old GM plant--where they made the Corvette up until the early 80's.  I think they made the Astro van there after that.  That's where most of the charcoal is sitting......10000-15000 bags usually in stock.  It sits 5 minutes from all the STL crossdocks, including Ace's.  Everything that leaves STL ships out of this location same day.  Can't ship by the pallet from the plant or the or the southern MO warehouse--LTL is way too expensive to get picked up in the middle of nowhere.  Cheaper to truck and distribute it out of STL.

The warehouse you see in the pics all the time is my "treehouse" as I call it.  I bought it last year for our St. Louis / local distribution, main office, and storage for all the smoking woods, BGE's, etc.  We have a tiny storefront, but in the back we stock a ton of Smokeware, Kick Ash Baskets, Dizzy Pig, and other products not available through our BGE distributor--all the local BGE dealers can grab that from us when they come pick up charcoal or we deliver to them in the truck pictured.  Right now the online orders are shipping out of here as well.  Usually have about 5000 bags, but that drops in the summer when I need room for the DeLorean and my "river yacht" (jon boat).  Get to keep all the wife's Christmas decorations and a bunch of other crap from the basement here too.  Wife wanted to put a bunch of Crossfit weights in here, but I stopped that sh!t.....told her she could lift charcoal bags instead.

kl8ton

@stlcharcoal
Thanks for the "birds eye" view and rundown on operations.  I like behind the scenes stuff like this.  I won't make any flux capacitor comments or anything like that.  I am sure you have heard them all.  Does the DeLorean have the latch system for kids car seats?  :-)

stlcharcoal

kl8ton said:

@stlcharcoal
Thanks for the "birds eye" view and rundown on operations.  I like behind the scenes stuff like this.  I won't make any flux capacitor comments or anything like that.  I am sure you have heard them all.  Does the DeLorean have the latch system for kids car seats?  :-)

Thanks, yeah everybody cracks themselves up thinking they're the first one to make that joke.

Haven't driven it much since the kids were born.  Need to get it out on the road again.  It had been over at the farm with my dad's collection for years up until this summer when the STL Business Journal did the article on the company--they wanted it for the picture  ( http://bizj.us/1p9dka ).  I brought it over to the warehouse on my dad's trailer and rolled it in.  Then a week later when I went to take it back to the farm he told me he bought two more cars and didn't have the room!  So I drove I took his trailer to Indy and bought that four-post lift.....tried to get him to buy it for me.  He said, "Sure!" and asked me when I was going to pay my storage/rent for the last 7 yrs!!  I learned from the best.

SSQUAL612

Ordered mine yesterday and received notice that it has shipped and will deliver Thursday.  Can't wait to try this lump.

fairchase

My 6 bags arrived today. Boxes were torn around the hand holds ,but all the bags looked good. I haven’t opened a bag yet but there was no dust in the box.
so 1st impression is every thing looks good.

stlcharcoal

fairchase said:

My 6 bags arrived today. Boxes were torn around the hand holds ,but all the bags looked good. I haven’t opened a bag yet but there was no dust in the box.
so 1st impression is every thing looks good.

Good to hear.  Had about 6 boxes delivered today.  Tomorrow will be the judgement day.....have about 50 boxes getting delivered.

lousubcap

@stlcharcoal - I am surprised the discount demand wasn't much higher.  I don't visit other Q forums but given your product quality and consistency I would have expected more.  That said, I truly appreciate making the effort to fill the Firecraft void and take care of those of us who would likely end up wandering in the lump charcoal wilderness.

stlcharcoal

lousubcap said:

@stlcharcoal - I am surprised the discount demand wasn't much higher.  I don't visit other Q forums but given your product quality and consistency I would have expected more.  That said, I truly appreciate making the effort to fill the Firecraft void and take care of those of us who would likely end up wandering in the lump charcoal wilderness.

Got even more delivering on Thursday and Friday.  Tomorrow is just the first day for a bunch of them.....should be a good indication of how the rest will look.

I was pretty surprised with the numbers.....lot more than I thought.  It didn't get posted on any other forum.  This is the only one I hang out on.

johnkitchens

Mine will be here tomorrow! 

lousubcap

@stlcharcoal - Appreciate your candid comments above and your participation on this site.  We are extremely fortunate to have you here not only for the product you represent but the amount of knowledge regarding the lump charcoal manufacturing and distribution process you have provided.  
With sincere thanks.  Rockwood for the win!

Ragtop99

stlcharcoal said:

STL Business Journal did the article on the company--they wanted it for the picture  ( http://bizj.us/1p9dka ).  

interesting life. that was a lot of school in a short time.  do you ever sleep?  

Mickey

My order for 6 went in today