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Buyer Beware - Ceramic Grillworks of Pittsburgh

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135

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  • SoCalTim
    SoCalTim Posts: 2,158
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    johnkitchens said:

    fishlessman said:

    there has to be more to the equation, you could order a hundred of those plates cut and have them in shop within a week. there are thousands of shops that would make those

    Yep. We have a plasma and any fab shop could handle that. 
    Yeah, but he's obviously having them made overseas (China?) and you can't keep an eye on quality control like you can here and with labor costs here in the U.S, you couldn't make a decent profit.

    Btw, I had a nasty experience with this man. I had actually written about it and was about to post it here, but rethought things and deleted my comments.

    Only thing I will say, I will never spend another dollar with him.
    I've slow smoked and eaten so much pork, I'm legally recognized as being part swine - Chatsworth Ca.
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  • stlcharcoal
    stlcharcoal Posts: 4,685
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    One thing people forget about is consumer protection you get from a credit card.  Lots of times there is a time limit, but that on merchandise that is faulty.  On fraud, you're covered for much longer--especially if you've been in contact with the merchant and they keep delaying.  BBB is kind of useless, but the state's attorney and/or IC3.gov is a good place to start.

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  • cazzy
    cazzy Posts: 9,136
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    I have heard way more good than bad about CGW. Either way, I'm thankful I inserted my coin at the Ceramic Grill Store. Tom provides top notch service and you've probably seen him cook at a few egg fests!
    Just a hack that makes some $hitty BBQ....
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  • bbqlearner
    bbqlearner Posts: 760
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    stlcharcoal said:

    One thing people forget about is consumer protection you get from a credit card.  Lots of times there is a time limit, but that on merchandise that is faulty.  On fraud, you're covered for much longer--especially if you've been in contact with the merchant and they keep delaying.  BBB is kind of useless, but the state's attorney and/or IC3.gov is a good place to start.

    Agree. If I were to wait that long, I would move on and do this ^^^^^^^.

    @SoCalTim Like! Sometimes, some things are better left unsaid no matter how true it is.

    Houston, TX - Buddy LBGE, Don SBGE, Tiny Mini & Shiny Momma Pitts n Spitts

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  • CowtownEgger
    CowtownEgger Posts: 116
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    cazzy said:

    I have heard way more good than bad about CGW. Either way, I'm thankful I inserted my coin at the Ceramic Grill Store. Tom provides top notch service and you've probably seen him cook at a few egg fests!

    So much this^^^^^ cant wait to go back
    ___________________________________________________________________________________

    Ft. Worth, Tx |  Union Pacific Railroad  |  Texas Tech University

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  • Mickey
    Mickey Posts: 19,674
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    CowtownEgger said:

    cazzy said:

    I have heard way more good than bad about CGW. Either way, I'm thankful I inserted my coin at the Ceramic Grill Store. Tom provides top notch service and you've probably seen him cook at a few egg fests!

    So much this^^^^^ cant wait to go back


    BIG PLUS ONE
    Salado TX & 30A  FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers.   

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  • DoubleEgger
    DoubleEgger Posts: 17,188
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    Tom made me a new wok ring same day and shipped it out when I had a sizing issue. Followed up with me to ensure that the new ring fit. What else can you ask for? CGS is solid.
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  • Lit
    Lit Posts: 9,053
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    I ordered my MM woo Monday and is expected to deliver tomorrow. Great service.
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  • stompbox
    stompbox Posts: 729
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    DoubleEgger said:

    Tom made me a new wok ring same day and shipped it out when I had a sizing issue. Followed up with me to ensure that the new ring fit. What else can you ask for? CGS is solid.

    I am not sure if people still aren't reading or if they are trolling at this point.

    CGS is different than Ceramic Grillworks! For the millionth time.

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  • DoubleEgger
    DoubleEgger Posts: 17,188
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    Trolling? This isn't my first comment on this thread. I was showing that warranty issues don't have to take months or years. I bought from CGS because of the good comments have made about Tom and his company. I had a minor issue and HIS level of customer contact and support was top notch. I will always give a shout out for quality customer service as I have been in the commercial service business for 20 years. If that's trolling, then I guess I'm a troll.
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  • travisstrick
    travisstrick Posts: 5,002
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    note to self: don't **** over the bge crowd.
    Be careful, man! I've got a beverage here.
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  • johnkitchens
    johnkitchens Posts: 5,227
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    travisstrick said:

    note to self: don't **** over the bge crowd.

    + 1

    Louisville, GA - 2 Large BGE's
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  • Biggreenpharmacist
    Biggreenpharmacist Posts: 4,341
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    travisstrick said:

    note to self: don't **** over the bge crowd.

    Or try to sell em a mini cooper.

    Little Rock, AR

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  • Aviator
    Aviator Posts: 1,757
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    Sorry, late to the party.
    Hate to dogpile, but never did connect with the swing ****. Rusted all the time and the swing part rusted and did not work. And it warped like a soneomawitch.
    Franco offered to take it back, but I did not want to spend a dime more on the POS, declined and threw it under the deck, where it still lays. Like the Titanic.

    ______________________________________________ 

    Large and Small BGE, Blackstone 36 and a baby black Kub.

    Chattanooga, TN.

     

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  • bcsnave
    bcsnave Posts: 1,009
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    I'm jumping on the train for the ride

    The Dude..a Mini and a Large Egg..a DigiQ DX (BGE Green)..some Cast Iron...a Thermapen.............and an Ol' Fashion

    _____________________________________________________________________________

    Glenbeulah, WI

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  • Dunleav1
    Dunleav1 Posts: 5
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    Franco responded to my email today. We are discussing a resolution.
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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 22,970
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    Biggreenpharmacist said:
    note to self: don't **** over the bge crowd.
    Or try to sell em a mini cooper.
    Or t-shirts. 
    Keepin' It Weird in The ATX FBTX
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  • Lit
    Lit Posts: 9,053
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    Dunleav1 said:
    Franco responded to my email today. We are discussing a resolution.

    13 months. Not bad?
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  • apinion
    apinion Posts: 470
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    CERAMIC GRILL STORE > ceramic grill works

    Louisianian by birth, Louisianian by death. Austinite for now...
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  • theyolksonyou
    theyolksonyou Posts: 18,458
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    apinion said:
    CERAMIC GRILL STORE > ceramic grill works

    Wait, they're not the same?
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  • apinion
    apinion Posts: 470
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    Apple and oranges.

    Louisianian by birth, Louisianian by death. Austinite for now...
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  • Canugghead
    Canugghead Posts: 11,535
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    imo, it's no coincidence that the names are similar/confusing.
    canuckland
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  • Eggerty
    Eggerty Posts: 220
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    theyolksonyou said:
    apinion said:
    CERAMIC GRILL STORE > ceramic grill works

    Wait, they're not the same?
    :rofl: 
    LBGE - Nov/'14
    A Texan residing in Denver, CO.
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  • bweekes
    bweekes Posts: 725
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    Well, Franco has surfaced... Finally!!! A replacement XL 2-tier is on its way. Gotta admit, this developed just in the nick of time - I was a day away from cutting my losses and pulling the trigger on an AR from CGS. Something tells me that I may end up in that direction eventually, but for now, it's "take 2" on the 2-tier.  
    Ajax, ON Canada
    (XL BGE, MED BGE, La Caja China #2, and the wife's Napoleon gasser)
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  • DMW
    DMW Posts: 13,832
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    bweekes said:
    Well, Franco has surfaced... Finally!!! A replacement XL 2-tier is on its way. Gotta admit, this developed just in the nick of time - I was a day away from cutting my losses and pulling the trigger on an AR from CGS. Something tells me that I may end up in that direction eventually, but for now, it's "take 2" on the 2-tier.  
    Good to hear. On another note, how do you like your La Caja China?
    They/Them
    Morgantown, PA

    XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - WSJ - BS 17" Griddle - XXL BGE  - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker
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  • Biggreenpharmacist
    Biggreenpharmacist Posts: 4,341
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    I realize we all kinda had fun with this thread, but it seems the problems people had mainly was on the XL. Does anybody have any opinions on the large or mediums?  I was thinking of getting one for my medium ( fake egg). 

    Little Rock, AR

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  • bweekes
    bweekes Posts: 725
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    DMW said:
    bweekes said:
    Well, Franco has surfaced... Finally!!! A replacement XL 2-tier is on its way. Gotta admit, this developed just in the nick of time - I was a day away from cutting my losses and pulling the trigger on an AR from CGS. Something tells me that I may end up in that direction eventually, but for now, it's "take 2" on the 2-tier.  
    Good to hear. On another note, how do you like your La Caja China?
    @DMW - The La Caja China does what it was designed to do REALLY REALLY well. When it comes to whole hog, it delivers consistent results every time. And it does it FAST too (~4 hours). The skin crisps up perfectly and the product is always moist. I only do two whole hog cooks a year, but I still think it's worth the relatively cheap price tag. I will say this - temp control is not as refined as it is on the egg, especially during the winter. I burn way more fuel during my annual Christmas cook than I do during my summer cook. Pics can't do it justice, but you can get a sense of the crisp skin in these two shots.
     
    Ajax, ON Canada
    (XL BGE, MED BGE, La Caja China #2, and the wife's Napoleon gasser)
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  • Legume
    Legume Posts: 14,627
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    Jeez that looks good
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  • smokeyj
    smokeyj Posts: 340
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    Biggreenpharmacist said:

    I realize we all kinda had fun with this thread, but it seems the problems people had mainly was on the XL. Does anybody have any opinions on the large or mediums?  I was thinking of getting one for my medium ( fake egg). 

    I had one from when it first came in my large. Used for like 4 or 5 years, not sure how long its been now. I never had rust or warping issues. Mine stayed in the grill and got used 4 to 6 days a week. I did a few pizza but I got a Blackstone so the egg didn't see pizza since the addition of that. Once I get another ceramic grill I will purchase another two tier again.
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  • bcsnave
    bcsnave Posts: 1,009
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    stompbox said:
    Tom made me a new wok ring same day and shipped it out when I had a sizing issue. Followed up with me to ensure that the new ring fit. What else can you ask for? CGS is solid.
    I am not sure if people still aren't reading or if they are trolling at this point. CGS is different than Ceramic Grillworks! For the millionth time.
    @stompbox say it isn't so!!!! stop the madness!!! I have been hornswaggled..I thought they were the same..and NOW you tell me!

    The Dude..a Mini and a Large Egg..a DigiQ DX (BGE Green)..some Cast Iron...a Thermapen.............and an Ol' Fashion

    _____________________________________________________________________________

    Glenbeulah, WI

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