Buyer Beware - Ceramic Grillworks of Pittsburgh

SoCalTim

johnkitchens said:

fishlessman said:

there has to be more to the equation, you could order a hundred of those plates cut and have them in shop within a week. there are thousands of shops that would make those

Yep. We have a plasma and any fab shop could handle that. 

Yeah, but he's obviously having them made overseas (China?) and you can't keep an eye on quality control like you can here and with labor costs here in the U.S, you couldn't make a decent profit.

Btw, I had a nasty experience with this man. I had actually written about it and was about to post it here, but rethought things and deleted my comments.

Only thing I will say, I will never spend another dollar with him.

stlcharcoal

One thing people forget about is consumer protection you get from a credit card.  Lots of times there is a time limit, but that on merchandise that is faulty.  On fraud, you're covered for much longer--especially if you've been in contact with the merchant and they keep delaying.  BBB is kind of useless, but the state's attorney and/or IC3.gov is a good place to start.

cazzy

I have heard way more good than bad about CGW. Either way, I'm thankful I inserted my coin at the Ceramic Grill Store. Tom provides top notch service and you've probably seen him cook at a few egg fests!

bbqlearner

stlcharcoal said:

One thing people forget about is consumer protection you get from a credit card.  Lots of times there is a time limit, but that on merchandise that is faulty.  On fraud, you're covered for much longer--especially if you've been in contact with the merchant and they keep delaying.  BBB is kind of useless, but the state's attorney and/or IC3.gov is a good place to start.

Agree. If I were to wait that long, I would move on and do this ^^^^^^^.

@SoCalTim Like! Sometimes, some things are better left unsaid no matter how true it is.

CowtownEgger

cazzy said:

I have heard way more good than bad about CGW. Either way, I'm thankful I inserted my coin at the Ceramic Grill Store. Tom provides top notch service and you've probably seen him cook at a few egg fests!

So much this^^^^^ cant wait to go back

Mickey

CowtownEgger said:

cazzy said:

I have heard way more good than bad about CGW. Either way, I'm thankful I inserted my coin at the Ceramic Grill Store. Tom provides top notch service and you've probably seen him cook at a few egg fests!

So much this^^^^^ cant wait to go back

BIG PLUS ONE

DoubleEgger

Tom made me a new wok ring same day and shipped it out when I had a sizing issue. Followed up with me to ensure that the new ring fit. What else can you ask for? CGS is solid.

Lit

I ordered my MM woo Monday and is expected to deliver tomorrow. Great service.

stompbox

DoubleEgger said:

Tom made me a new wok ring same day and shipped it out when I had a sizing issue. Followed up with me to ensure that the new ring fit. What else can you ask for? CGS is solid.

I am not sure if people still aren't reading or if they are trolling at this point.

CGS is different than Ceramic Grillworks! For the millionth time.

DoubleEgger

Trolling? This isn't my first comment on this thread. I was showing that warranty issues don't have to take months or years. I bought from CGS because of the good comments have made about Tom and his company. I had a minor issue and HIS level of customer contact and support was top notch. I will always give a shout out for quality customer service as I have been in the commercial service business for 20 years. If that's trolling, then I guess I'm a troll.

travisstrick

note to self: don't **** over the bge crowd.

johnkitchens

travisstrick said:

note to self: don't **** over the bge crowd.

+ 1

Biggreenpharmacist

travisstrick said:

note to self: don't **** over the bge crowd.

Or try to sell em a mini cooper.

Aviator

Sorry, late to the party.
Hate to dogpile, but never did connect with the swing ****. Rusted all the time and the swing part rusted and did not work. And it warped like a soneomawitch.
Franco offered to take it back, but I did not want to spend a dime more on the POS, declined and threw it under the deck, where it still lays. Like the Titanic.

bcsnave

I'm jumping on the train for the ride

Dunleav1

Franco responded to my email today. We are discussing a resolution.

The Cen-Tex Smoker

Biggreenpharmacist said:

note to self: don't **** over the bge crowd.

Or try to sell em a mini cooper.

Or t-shirts. 

Lit

Dunleav1 said:

Franco responded to my email today. We are discussing a resolution.

13 months. Not bad?

apinion

CERAMIC GRILL STORE > ceramic grill works

theyolksonyou

apinion said:

CERAMIC GRILL STORE > ceramic grill works

Wait, they're not the same?

apinion

Apple and oranges.

Canugghead

imo, it's no coincidence that the names are similar/confusing.

Eggerty

theyolksonyou said:

apinion said:

CERAMIC GRILL STORE > ceramic grill works

Wait, they're not the same?

 

bweekes

Well, Franco has surfaced... Finally!!! A replacement XL 2-tier is on its way. Gotta admit, this developed just in the nick of time - I was a day away from cutting my losses and pulling the trigger on an AR from CGS. Something tells me that I may end up in that direction eventually, but for now, it's "take 2" on the 2-tier.  

DMW

bweekes said:

Well, Franco has surfaced... Finally!!! A replacement XL 2-tier is on its way. Gotta admit, this developed just in the nick of time - I was a day away from cutting my losses and pulling the trigger on an AR from CGS. Something tells me that I may end up in that direction eventually, but for now, it's "take 2" on the 2-tier.  

Good to hear. On another note, how do you like your La Caja China?

Biggreenpharmacist

I realize we all kinda had fun with this thread, but it seems the problems people had mainly was on the XL. Does anybody have any opinions on the large or mediums?  I was thinking of getting one for my medium ( fake egg). 

bweekes

DMW said:

bweekes said:

Well, Franco has surfaced... Finally!!! A replacement XL 2-tier is on its way. Gotta admit, this developed just in the nick of time - I was a day away from cutting my losses and pulling the trigger on an AR from CGS. Something tells me that I may end up in that direction eventually, but for now, it's "take 2" on the 2-tier.  

Good to hear. On another note, how do you like your La Caja China?

@DMW - The La Caja China does what it was designed to do REALLY REALLY well. When it comes to whole hog, it delivers consistent results every time. And it does it FAST too (~4 hours). The skin crisps up perfectly and the product is always moist. I only do two whole hog cooks a year, but I still think it's worth the relatively cheap price tag. I will say this - temp control is not as refined as it is on the egg, especially during the winter. I burn way more fuel during my annual Christmas cook than I do during my summer cook. Pics can't do it justice, but you can get a sense of the crisp skin in these two shots.
 

Legume

Jeez that looks good

smokeyj

Biggreenpharmacist said:

I realize we all kinda had fun with this thread, but it seems the problems people had mainly was on the XL. Does anybody have any opinions on the large or mediums?  I was thinking of getting one for my medium ( fake egg). 

I had one from when it first came in my large. Used for like 4 or 5 years, not sure how long its been now. I never had rust or warping issues. Mine stayed in the grill and got used 4 to 6 days a week. I did a few pizza but I got a Blackstone so the egg didn't see pizza since the addition of that. Once I get another ceramic grill I will purchase another two tier again.

bcsnave

stompbox said:

Tom made me a new wok ring same day and shipped it out when I had a sizing issue. Followed up with me to ensure that the new ring fit. What else can you ask for? CGS is solid.

I am not sure if people still aren't reading or if they are trolling at this point. CGS is different than Ceramic Grillworks! For the millionth time.

@stompbox say it isn't so!!!! stop the madness!!! I have been hornswaggled..I thought they were the same..and NOW you tell me!