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Warranty handling fee???
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Comments
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I would call Bruce at the Mothership I bet he will take care of you.
Lenoir, N.C. -
Already sent a email full of details to Bruce. I also have the receipt, because she put it in my name when she bought it so I wouldn't have any problems with the warranty. Plus, I also plan on talking to the Manager or owner at Pinch a Penny on Tuesdays when they open back up from New Year's.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Bruce and/or the whole mothership does not reliably respond to emails. You will
need to call
Keepin' It Weird in The ATX FBTX -
I will follow up, and post results.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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The Cen-Tex Smoker said:Bruce and/or the whole mothership does not reliably respond to emails. You will
need to callLenoir, N.C. -
Bruce Almighty
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The Cen-Tex Smoker said:Biggreenpharmacist said:tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.
Am I misunderstanding?
Little Rock, AR
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@sgh would take a naked grumpy on his front step.
Little Rock, AR
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That's a total load of crap.....go to another dealer. BGE warranty's and distributors say NOTHING about which dealer you bought it from. As long as it was an authorized dealer, the warranty is in force. What happens if you move? What if you dealer moves? What if the dealer goes out of business?
The first and only two BGE dealers in STL twenty years ago have both gone out of business. Now there are easily two dozen of them. Only one of them tries to pull that "you didn't buy it from me" crap, but the store down the street welcomes those customers with open arms.
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I'm pretty sure that Pinch a Penny will not get any more of my money. I thought it was BS, but I wanted to get a concensus from the forum. This is my first warranty on my eggs.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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What will put the icing on it for you is to have corporate call them and remind them that they are not permitted to upcharge for warranty service.
Unless they are (which I can't imagine) -
I will find out when I talk to Bruce Monday or Tuesday.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Biggreenpharmacist said:The Cen-Tex Smoker said:Biggreenpharmacist said:tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.
Am I misunderstanding?
Keepin' It Weird in The ATX FBTX -
Kamado Joe would drop ship it to you free. Just saying. (I am a happy KJ and BGE owner)
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Sorry to hear of your troubles.
I discovered a crack starting on my XL Platesetter right after the Christmas Prime Rib.
Took a pic, gathered my receipt, went to the dealer that sold it, and 15 minutes later I walked out with a new platesetter.
XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ -
The Cen-Tex Smoker said:Biggreenpharmacist said:The Cen-Tex Smoker said:Biggreenpharmacist said:tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.
Am I misunderstanding?Little Rock, AR
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Hotch said:
LBGE 2013 & MM 2014Die Hard HUSKER & BRONCO FANFlying Low & Slow in "Da Burg" FL -
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Still no comment from @The_Buffalo.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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I have heard of dealers charging for warranty part replacement, if the shipment, is outside of a regular shipment. Maybe this guy thought he had discovered a gold mine, albeit a small one, if he applied the shipping and handling to all warranty work.
Lots of dealers out there, find one you can "deal" with.Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad! -
Talked to Bruce today at BGE Headquarters, and he said that he never has heard of anyone else charging a handling fee. He said he didn't know if it was okay. All he told me to do is go to another dealer ( which I already have ). I called Pinch a Penny and told them to cancel my order for the firebox. I told them that I would never set foot in their store ever again. I also told them I would NEVER tell anyone to buy from them.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Thanks for the follow up! Well played.Sandy Springs & Dawsonville Ga
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The dealer I bought mine from closed and now I use a different dealer for any warranty claim. The only charge me $10 for shipping when I have something that needs to be replaced. They have my original receipt on file from the other dealer.
Rocky Top, TN — Large BGE • Cast Iron Grate & Platesetter • Rockwood Lump
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Crazy. I would use another dealer."Knowledge is Good" - Emil Faber
XL and MM
Louisville, Kentucky -
The Cen-Tex Smoker said:Bruce and/or the whole mothership does not reliably respond to emails. You will
need to call-FATC1TY
Grillin' and Brewing in Atlanta
LBGE
MiniMax -
tcracing said:Still no comment from @The_Buffalo.
edit. The happy face indicating I was joking didn't come through.Mt Elgin Ontario - just a Large. -
tcracing said:Talked to Bruce today at BGE Headquarters, and he said that he never has heard of anyone else charging a handling fee. He said he didn't know if it was okay. All he told me to do is go to another dealer ( which I already have ). I called Pinch a Penny and told them to cancel my order for the firebox. I told them that I would never set foot in their store ever again. I also told them I would NEVER tell anyone to buy from them.
"I've made a note never to piss you two off." - Stike -
Update. I've gotten my new firebox from Ace in Panama City. I also was contacted by the Florida distributor for BGE and he apologized for what Pinch a Penny was trying to do. I was also told that the distributor paid a visit to Pinch a Penny store, and he wanted to know what they were doing charging a handling fee. Needless to say that I will never set foot in there again. Ace will get all my business and my referrals. Thanks BGE, Bruce B, Ace, and the Distributor of Florida.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Sorry, a few months behind.They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
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tcracing said:Update. I've gotten my new firebox from Ace in Panama City. I also was contacted by the Florida distributor for BGE and he apologized for what Pinch a Penny was trying to do. I was also told that the distributor paid a visit to Pinch a Penny store, and he wanted to know what they were doing charging a handling fee. Needless to say that I will never set foot in there again. Ace will get all my business and my referrals. Thanks BGE, Bruce B, Ace, and the Distributor of Florida.They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
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