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Warranty Registration Open Enrollment | Through October 6, 2024

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Comments

  • dbCooper
    dbCooper Posts: 2,678
    @HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

    LBGE, LBGE-PTR, 22" Weber, Coleman 413G
    Great Plains, USA
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,626
    dbCooper said:
    @HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

    Maybe they are misinformed and they intended to say they will nit handle any warranty claims.  They probably do not know you can go to any dealer and get warranty help.

    I would rather light a candle than curse your darkness.

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  • whldch
    whldch Posts: 128
    I had I believe 2 warranty claims over the 10 or so years I've had my egg. I had submitted bills of sale and had no problem with the warranties. Now, after reading these posts I am unable to find my bill of sale. I emailed BGE twice to ask if they had a record of the warranties I received and documented, and no response.
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  • GrateEggspectations
    GrateEggspectations Posts: 11,514
    @HannahGreeneEgg

    Hi Hannah. Any news on the forthcoming registration process for Canadians that you had mentioned? Thanks. 
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  • JohnInCarolina
    JohnInCarolina Posts: 34,664
    alaskanassasin said:
    I am sure @JohnInCarolina could whip something up in his free time that would last longer.
    “free time” - lol

    But in principle you’re right, it’s not that hard to design a fire ring that would be more resistant to thermo-mechanical fatigue.  Now is it worth the extra production cost to the company?  That’s far less clear. 
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • RRP
    RRP Posts: 26,449
    I was one of the procrastinators because I have been so busy these last couple months (Yes, Virginia, even retired people can be very tied up!). But I had given myself an absolute deadline of Sept 27th to register my four eggs and I made it! I even registered this little guy in spite of BGE not producing them anymore. My advice to other eggheads - is get'erdone and you'll sleep better!

    Re-gasketing the USA one yard at a time 
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,626
    RRP said:
    I was one of the procrastinators because I have been so busy these last couple months (Yes, Virginia, even retired people can be very tied up!). But I had given myself an absolute deadline of Sept 27th to register my four eggs and I made it! I even registered this little guy in spite of BGE not producing them anymore. My advice to other eggheads - is get'erdone and you'll sleep better!

    My mini is registered too!


    I would rather light a candle than curse your darkness.

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  • HannahGreeneEgg
    HannahGreeneEgg Posts: 40
    dbCooper said:
    @HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

    Morning! Can you let me know what store this is? We'll look into this! 
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  • HannahGreeneEgg
    HannahGreeneEgg Posts: 40
    whldch said:
    I had I believe 2 warranty claims over the 10 or so years I've had my egg. I had submitted bills of sale and had no problem with the warranties. Now, after reading these posts I am unable to find my bill of sale. I emailed BGE twice to ask if they had a record of the warranties I received and documented, and no response.
    Hey there! If you want to message me your email address, I can look into your warranties and make sure we have it on file. If you've filed a warranty claim in the past, you should still be in our system but happy to take a look to double check! 
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  • HannahGreeneEgg
    HannahGreeneEgg Posts: 40
    GrateEggspectations said:
    @HannahGreeneEgg

    Hi Hannah. Any news on the forthcoming registration process for Canadians that you had mentioned? Thanks. 
    Hey there - no exact date yet for Canada! Will make sure to keep everyone informed though as more information becomes available. 
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  • dbCooper
    dbCooper Posts: 2,678
    HannahGreeneEgg said:
    dbCooper said:
    @HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

    Morning! Can you let me know what store this is? We'll look into this! 
    Westlake Ace Hardware
    3800 Old Cheney Rd Ste B
    Lincoln, NE 68516-2710
    (402) 421-1912
    LBGE, LBGE-PTR, 22" Weber, Coleman 413G
    Great Plains, USA
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  • wwinnc
    wwinnc Posts: 77
    Bump--last day!
    2 then 1 Large, 2 then 1 Medium, and 1 Small !! Egging since 2013. God is good!
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  • Botch
    Botch Posts: 17,330
    wwinnc said:
    Bump--last day!
    Thank You!  (damn I procrastinate)  
    "First method of estimating the intelligence of a ruler is to look at the men he has around him."
           - Niccolo Machiavelli

    Ogden, UT, USA

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  • tjv
    tjv Posts: 3,846
    I've done 16 warranty claims for customers under this new system. The process is clunky for dealers. I had to build a 10 column excel spreadsheet to track each claim's process. I am told EGG is working on it. I sure hope so, cause as it stands, I don't see many dealers actively participating. t
    www.ceramicgrillstore.com ACGP, Inc.
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  • RRP
    RRP Posts: 26,449
    tjv said:
    I've done 16 warranty claims for customers under this new system. The process is clunky for dealers. I had to build a 10 column excel spreadsheet to track each claim's process. I am told EGG is working on it. I sure hope so, cause as it stands, I don't see many dealers actively participating. t
    Tom, that's both very insightful and interesting. Here you are besides being an individual BGE dealer you have also helped thousands of eggers with your wonderful after market products so you have a vested interest in the BGE sales success. Can't a person just imagine what it must be like for the ACE stores now saddled with warranty claims? The owner probably hands that off to the senior store clerk who is great at helping customers with hardware questions but not so good or inclined with the follow through you just described.
    Re-gasketing the USA one yard at a time 
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  • fishlessman
    fishlessman Posts: 34,552
    RRP said:
    tjv said:
    I've done 16 warranty claims for customers under this new system. The process is clunky for dealers. I had to build a 10 column excel spreadsheet to track each claim's process. I am told EGG is working on it. I sure hope so, cause as it stands, I don't see many dealers actively participating. t
    Tom, that's both very insightful and interesting. Here you are besides being an individual BGE dealer you have also helped thousands of eggers with your wonderful after market products so you have a vested interest in the BGE sales success. Can't a person just imagine what it must be like for the ACE stores now saddled with warranty claims? The owner probably hands that off to the senior store clerk who is great at helping customers with hardware questions but not so good or inclined with the follow through you just described.
    Ace has been the worst here for warranty claims. If it's even more difficult I would think they would just drop the product.

    Should be as simple as entering your registered email or showing your receipt.
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • BigGreenKev
    BigGreenKev Posts: 275
    Do we still need this thread pinned? Tough to see every time I see the forum and reminds me I didn't have my sh1t together and missed the window 
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  • Photo Egg
    Photo Egg Posts: 12,137
    BigGreenKev said:
    Do we still need this thread pinned? Tough to see every time I see the forum and reminds me I didn't have my sh1t together and missed the window 
    Several that could be unpinned.
    Thank you,
    Darian

    Galveston Texas
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  • JohnInCarolina
    JohnInCarolina Posts: 34,664
    I’m sure Hannah will be by to unpin this thread any day now.  After all, she seems as engaged as the Buffalo himself. 
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,626
    JohnInCarolina said:
    I’m sure Hannah will be by to unpin this thread any day now.  After all, she seems as engaged as the Buffalo himself. 
    Based by the pinned threads, pinning is permanent.

    I would rather light a candle than curse your darkness.

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  • Canugghead
    Canugghead Posts: 13,630
    [Deleted User] said:
    Canugghead said:
    What happened to our buddy @The_Buffalo ?
    Edit: never mind, just caught up with the other thread.
    You guys know its hard to take down a buffalo! And I still have my eyes on you  B)
    Did Nazi that coming, not.
    canuckland
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,626
    Canugghead said:
    [Deleted User] said:
    Canugghead said:
    What happened to our buddy @The_Buffalo ?
    Edit: never mind, just caught up with the other thread.
    You guys know its hard to take down a buffalo! And I still have my eyes on you  B)
    Did Nazi that coming, not.
    Someone had a Sharps rifle.  Kind of weird they didn’t just give the handle to the next Buffalo.

    I would rather light a candle than curse your darkness.

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  • JohnInCarolina
    JohnInCarolina Posts: 34,664
    Ozzie_Isaac said:
    Canugghead said:
    [Deleted User] said:
    Canugghead said:
    What happened to our buddy @The_Buffalo ?
    Edit: never mind, just caught up with the other thread.
    You guys know its hard to take down a buffalo! And I still have my eyes on you  B)
    Did Nazi that coming, not.
    Someone had a Sharps rifle.  Kind of weird they didn’t just give the handle to the next Buffalo.
    It’s almost as though - and I’m just spitballing here - there’s not a lot of thought or energy put into this forum by headquarters.
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • HannahGreeneEgg
    HannahGreeneEgg Posts: 40
    Ozzie_Isaac said:
    JohnInCarolina said:
    I’m sure Hannah will be by to unpin this thread any day now.  After all, she seems as engaged as the Buffalo himself. 
    Based by the pinned threads, pinning is permanent.
    This should be fixed now! 
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