Warranty Registration Open Enrollment | Through October 6, 2024

dbCooper

@HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

Ozzie_Isaac

dbCooper said:

@HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

Maybe they are misinformed and they intended to say they will nit handle any warranty claims.  They probably do not know you can go to any dealer and get warranty help.

whldch

I had I believe 2 warranty claims over the 10 or so years I've had my egg. I had submitted bills of sale and had no problem with the warranties. Now, after reading these posts I am unable to find my bill of sale. I emailed BGE twice to ask if they had a record of the warranties I received and documented, and no response.

GrateEggspectations

@HannahGreeneEgg

Hi Hannah. Any news on the forthcoming registration process for Canadians that you had mentioned? Thanks. 

JohnInCarolina

alaskanassasin said:

I am sure @JohnInCarolina could whip something up in his free time that would last longer.

“free time” - lol

But in principle you’re right, it’s not that hard to design a fire ring that would be more resistant to thermo-mechanical fatigue.  Now is it worth the extra production cost to the company?  That’s far less clear. 

RRP

I was one of the procrastinators because I have been so busy these last couple months (Yes, Virginia, even retired people can be very tied up!). But I had given myself an absolute deadline of Sept 27th to register my four eggs and I made it! I even registered this little guy in spite of BGE not producing them anymore. My advice to other eggheads - is get'erdone and you'll sleep better!

Ozzie_Isaac

RRP said:

I was one of the procrastinators because I have been so busy these last couple months (Yes, Virginia, even retired people can be very tied up!). But I had given myself an absolute deadline of Sept 27th to register my four eggs and I made it! I even registered this little guy in spite of BGE not producing them anymore. My advice to other eggheads - is get'erdone and you'll sleep better!

My mini is registered too!

HannahGreeneEgg

dbCooper said:

@HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

Morning! Can you let me know what store this is? We'll look into this! 

HannahGreeneEgg

whldch said:

I had I believe 2 warranty claims over the 10 or so years I've had my egg. I had submitted bills of sale and had no problem with the warranties. Now, after reading these posts I am unable to find my bill of sale. I emailed BGE twice to ask if they had a record of the warranties I received and documented, and no response.

Hey there! If you want to message me your email address, I can look into your warranties and make sure we have it on file. If you've filed a warranty claim in the past, you should still be in our system but happy to take a look to double check! 

HannahGreeneEgg

GrateEggspectations said:

@HannahGreeneEgg

Hi Hannah. Any news on the forthcoming registration process for Canadians that you had mentioned? Thanks. 

Hey there - no exact date yet for Canada! Will make sure to keep everyone informed though as more information becomes available. 

dbCooper

HannahGreeneEgg said:

dbCooper said:

@HannahGreeneEgg - Ace Hardware in my area is discontinuing Eggs.  These are being sold as-is, no warranty.  Is this accurate, a discounted Egg is not eligible for warranty?

Morning! Can you let me know what store this is? We'll look into this! 

@HannahGreeneEgg

Westlake Ace Hardware
3800 Old Cheney Rd Ste B
Lincoln, NE 68516-2710
(402) 421-1912

wwinnc

Bump--last day!

Botch

wwinnc said:

Bump--last day!

Thank You!  (damn I procrastinate)  

kl8ton

Bump. Just got my last egg registered. Found these pictures from 2010.

tjv

I've done 16 warranty claims for customers under this new system. The process is clunky for dealers. I had to build a 10 column excel spreadsheet to track each claim's process. I am told EGG is working on it. I sure hope so, cause as it stands, I don't see many dealers actively participating. t

RRP

tjv said:

I've done 16 warranty claims for customers under this new system. The process is clunky for dealers. I had to build a 10 column excel spreadsheet to track each claim's process. I am told EGG is working on it. I sure hope so, cause as it stands, I don't see many dealers actively participating. t

Tom, that's both very insightful and interesting. Here you are besides being an individual BGE dealer you have also helped thousands of eggers with your wonderful after market products so you have a vested interest in the BGE sales success. Can't a person just imagine what it must be like for the ACE stores now saddled with warranty claims? The owner probably hands that off to the senior store clerk who is great at helping customers with hardware questions but not so good or inclined with the follow through you just described.

fishlessman

RRP said:

tjv said:

I've done 16 warranty claims for customers under this new system. The process is clunky for dealers. I had to build a 10 column excel spreadsheet to track each claim's process. I am told EGG is working on it. I sure hope so, cause as it stands, I don't see many dealers actively participating. t

Tom, that's both very insightful and interesting. Here you are besides being an individual BGE dealer you have also helped thousands of eggers with your wonderful after market products so you have a vested interest in the BGE sales success. Can't a person just imagine what it must be like for the ACE stores now saddled with warranty claims? The owner probably hands that off to the senior store clerk who is great at helping customers with hardware questions but not so good or inclined with the follow through you just described.

Ace has been the worst here for warranty claims. If it's even more difficult I would think they would just drop the product.

Should be as simple as entering your registered email or showing your receipt.

BigGreenKev

Do we still need this thread pinned? Tough to see every time I see the forum and reminds me I didn't have my sh1t together and missed the window 

Photo Egg

BigGreenKev said:

Do we still need this thread pinned? Tough to see every time I see the forum and reminds me I didn't have my sh1t together and missed the window 

Several that could be unpinned.

JohnInCarolina

I’m sure Hannah will be by to unpin this thread any day now.  After all, she seems as engaged as the Buffalo himself. 

Ozzie_Isaac

JohnInCarolina said:

I’m sure Hannah will be by to unpin this thread any day now.  After all, she seems as engaged as the Buffalo himself. 

Based by the pinned threads, pinning is permanent.

Canugghead

[Deleted User] said:

Canugghead said:

What happened to our buddy @The_Buffalo ?
Edit: never mind, just caught up with the other thread.

You guys know its hard to take down a buffalo! And I still have my eyes on you 

Did Nazi that coming, not.

Ozzie_Isaac

Canugghead said:

[Deleted User] said:

Canugghead said:

What happened to our buddy @The_Buffalo ?
Edit: never mind, just caught up with the other thread.

You guys know its hard to take down a buffalo! And I still have my eyes on you 

Did Nazi that coming, not.

Someone had a Sharps rifle.  Kind of weird they didn’t just give the handle to the next Buffalo.

JohnInCarolina

Ozzie_Isaac said:

Canugghead said:

[Deleted User] said:

Canugghead said:

What happened to our buddy @The_Buffalo ?
Edit: never mind, just caught up with the other thread.

You guys know its hard to take down a buffalo! And I still have my eyes on you 

Did Nazi that coming, not.

Someone had a Sharps rifle.  Kind of weird they didn’t just give the handle to the next Buffalo.

It’s almost as though - and I’m just spitballing here - there’s not a lot of thought or energy put into this forum by headquarters.

HannahGreeneEgg

Ozzie_Isaac said:

JohnInCarolina said:

I’m sure Hannah will be by to unpin this thread any day now.  After all, she seems as engaged as the Buffalo himself. 

Based by the pinned threads, pinning is permanent.

This should be fixed now!