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Well, my BGE adventure is off to a terrible start
Comments
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If you can get the pieces down to Roswell, the guys at Roswell HW will take care of you. I'm in Stockbridge and I drive to Sandy Springs for my office clinic. I'll make the additional 10 mile trek up there for any needs.
Or give John @egret a call at Hiawassee Hardware if that's closer. Top notch guy who throws a great shindig.LBGE since 2014
Griffin, GA
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No pictures?Aledo, Texas
Large BGE
KJ Jr.
Exodus 12:9 KJV
Eat not of it raw, nor sodden at all with water, but roast with fire; his head with his legs, and with the purtenance thereof. -
Oof. I would be devestated.
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The Dome fell 15 feet, landed right-side up and nary a scratch.
Bruce warrantied the band/spring set.New Albany, Ohio -
When was this you talk about somebody intervening from aboveColumbus, Ohio--A Gasser filled with Matchlight and an Ugly Drum.
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Damn dude. I feel for you. Start with the BGE and your dealer."Knowledge is Good" - Emil Faber
XL and MM
Louisville, Kentucky -
Day 2 of being a BGE owner hasn't been much better than Day 1. I called Hiawassee Hardware this morning and she told me once I signed for my egg it was my responsibility and there was nothing she could do for me. She gave me her distributors number because she said she didn't have Cooperates number. I called the distributor and gave her my info. She said that she would contact HH and get them to start the warranty process, she'd get back to me before lunch. After not hearing from her, I call her around 2 and she couldn't find my posted note with all of my info. So I gave her all my info again and she said she'd contact HH immediately then call me back. I decide at 4 to call HH myself to see if they had been contacted which they had been about 10min before. She said her distributor was under the impression that the dome fell off before it left the fair grounds. I was very clear in my explaination of what happened that I was at home, so not sure what's going on. Anyway, HH said the distributor is supposed to be calling Cooperate to see if they can give me a discount on a new dome. I feel like I chased my tail in circles today and got no where.LBGE #76 Georgia Mountain Eggfest 2016
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That's bs man. HH needs to stand by their product and build. Over 100 eggs out the door and their response is customer no service? Unbelievable. You should push this up to the top at HH and copy the mothership on all of it.Sandy Springs & Dawsonville Ga
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See my 1st post on this thread.
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Your commute sucks. Just sayin.DaveRichardson said:If you can get the pieces down to Roswell, the guys at Roswell HW will take care of you. I'm in Stockbridge and I drive to Sandy Springs for my office clinic. I'll make the additional 10 mile trek up there for any needs.
Or give John @egret a call at Hiawassee Hardware if that's closer. Top notch guy who throws a great shindig.New Albany, Ohio -
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Ok, I need to ask, what is that cooking on the grill?THEBuckeye said:
Dave
Cambridge, Ontario - CanadaLarge (2010), Mini Max (2015), Large garden pot (2018) -
You may want to make a road-trip with the pieces in hand after letting management know you will be there should they fail to recognize right answer when told over the phone. Publicly you are taking this much better than I would.Louisville; Rolling smoke in the neighbourhood. # 38 for the win. Life is too short for light/lite beer! Seems I'm livin in a transitional period.
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This will not stand. Total BS that HH put you off like that. Whoever built this egg needs to own up and take care of you. This is not your fault and there should be no "discounted dome" It should be handed over to you with an apology and a smile. In the end it will be handled but it's a shame they are dragging themselves through the mud before doing what is clearly the right thing.Keepin' It Weird in The ATX FBTX
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I guess I'm the only one that thinks that you should have checked the bolts yourself: Yes it would be "nice" of HH to make this good, and even more so on BGEs part. I believe the manual says to torque the bolts, then cook on it and recheck the bolts. Therefore, it was used at the fest, then went for a ride home and not rechecked. So again, yes, it makes for good customer service, but in the end it's your responsibility. Just my opinion.Slumming it in Aiken, SC.
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If it were me, I think I'd speak to mgt at Hiawassee Hardware, letting them know about this thread, and a lot of people are watching how they handle this.
No matter what you signed, they did a terrible job at assembly if you dome fell off the second time you lifted the lid. I've heard good things about Hiawassee, and I doubt this would be acceptable to mgt.
Phoenix -
I agree with @blasting
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100% Agree. I would hope there is more to the story since they haven't replaced it already.blasting said:
If it were me, I think I'd speak to mgt at Hiawassee Hardware, letting them know about this thread, and a lot of people are watching how they handle this.
No matter what you signed, they did a terrible job at assembly if you dome fell off the second time you lifted the lid. I've heard good things about Hiawassee, and I doubt this would be acceptable to mgt.
My dealer would have showed up with a new dome off a floor model and swapped it with major apologies.Don't tell your problems to people. 80% of people don't care and 20% are glad you have them.
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You believe wrong. I just looked at my manual and it says to recheck after 30 days. The assembler clearly didn't assemble properly. I would be totally pissed. And yes you are probably the only one.Jeremiah said:I guess I'm the only one that thinks that you should have checked the bolts yourself: Yes it would be "nice" of HH to make this good, and even more so on BGEs part. I believe the manual says to torque the bolts, then cook on it and recheck the bolts. Therefore, it was used at the fest, then went for a ride home and not rechecked. So again, yes, it makes for good customer service, but in the end it's your responsibility. Just my opinion.Narcoossee, FL
LBGE, Nest, Mates, Plate Setter, Ash Tool. I'm a simple guy. -
Part of me agrees with you but I think the company that assembled it should do something to make it right. You really only get exposed to that detail when you assemble the egg. They should also be warning the customer about tightening the bolts after transport. If they stand up and make it right they will look good. If they choose to do nothing I would go out of my way to let people know how little the company was willing to do for their customers. something like returning the lid piece by piece when someone is looking to buy an egg from them would give me some satisfaction.Jeremiah said:I guess I'm the only one that thinks that you should have checked the bolts yourself: Yes it would be "nice" of HH to make this good, and even more so on BGEs part. I believe the manual says to torque the bolts, then cook on it and recheck the bolts. Therefore, it was used at the fest, then went for a ride home and not rechecked. So again, yes, it makes for good customer service, but in the end it's your responsibility. Just my opinion.
Edmonton, Alberta - XL & Minimax -
Nah. He's not the only one.NonaScott said:You believe wrong. I just looked at my manual and it says to recheck after 30 days. The assembler clearly didn't assemble properly. I would be totally pissed. And yes you are probably the only one.
It is not HH's responsibility. But it would be a nice gesture for them to help out and likely earn a customer for life.
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Thank-you @NonaScott . I was thinking about that post and if true as written (which it apparently is not) then the dealer should recheck the bolts after the fest and prior to loading for the customer. Expecting a customer to read and know that requirement, even if they were told, is attempting to escape responsibility.Louisville; Rolling smoke in the neighbourhood. # 38 for the win. Life is too short for light/lite beer! Seems I'm livin in a transitional period.
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So if I pay my dealer to assemble and deliver my egg I'm supposed to check everything to make sure it's tight. Where is dealer responsibility ? The manual says absolutely nothing about this rechecking after transport thing. This is precisely why I buy nothing assembled.matoch said:Part of me agrees with you but I think the company that assembled it should do something to make it right. You really only get exposed to that detail when you assemble the egg. They should also be warning the customer about tightening the bolts after transport. If they stand up and make it right they will look good. If they choose to do nothing I would go out of my way to let people know how little the company was willing to do for their customers. something like returning the lid piece by piece when someone is looking to buy an egg from them would give me some satisfaction.Narcoossee, FL
LBGE, Nest, Mates, Plate Setter, Ash Tool. I'm a simple guy. -
It's the fault of the assembler, plain and simple. Domes don't fall out after a day full of cooks if assembled properly, even after transport home. Errant assembly. Seller should make it right.Sandy Springs & Dawsonville Ga
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You are lucky you don't work for me because if I had to go back and recheck everything I pay you for, you wouldn't be employed very longPridnjoy said:Nah. He's not the only one.
After all, the egg was a demo and had been opened many times during the Eggfest. Then it was placed in a vehicle and made the trip home. At some point, it would have been wise to double check it. I understand we expect things to be right, but that doesn't mean we still don't have a responsibility to check things out on our own. I've paid my share of stupid tax, so I can empathize. It sucks, but it's not the fault of the seller, distributor or manufacturer.Narcoossee, FL
LBGE, Nest, Mates, Plate Setter, Ash Tool. I'm a simple guy. -
Hopefully someone has alerted HH about this thread (if nothing else related to this deal) and they are a bit more attuned to the hole they are digging and will immediately make this right.Louisville; Rolling smoke in the neighbourhood. # 38 for the win. Life is too short for light/lite beer! Seems I'm livin in a transitional period.
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The way you quoted me makes it sound like I said the original poster is at fault. All I said is I partially agree. Which I do since it would be a good idea to re-tighten bolts after transporting the egg. However I think that the seller should take care of it. At a minimum the seller should have told them to tighten bolts after transporting the egg. That's the only way I could see them not being responsible.NonaScott said:So if I pay my dealer to assemble and deliver my egg I'm supposed to check everything to make sure it's tight. Where is dealer responsibility ? The manual says absolutely nothing about this rechecking after transport thing. This is precisely why I buy nothing assembled.Edmonton, Alberta - XL & Minimax -
As I mentioned previously, some photos of bolt and the band joint would be helpful If the bolts are properly tightened when assembled, should be good for 30 days per the manual referenced. Was the bolt tightened until bent? Were the tabs on the end of the band bent? And how many of us would even know about checking bolts each year if not for mentions on this forum. Who assembled the 60 eggs for the fest? Did they hire some minimum wage guys to work and one snugged the bolts up but forgot to tighten correctly? Just not a good situation for a new egger. Next year I will take my own wrench to double check the bolts on the demo eggs I cook on. I would also note that no on seems to have heard of this happening previously at Eggtoberfest (150 eggs per year) or the GaMtnFest--50 or 60 eggs per year. Sure seems like an assembly oversight still to me.
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stand on the sidewalk outside the store with your broken dome and a sign that says to ask you about the BGE you bought from HH.
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