Well, my BGE adventure is off to a terrible start

THEBuckeye

johnl350 said:

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EggNorth said:

THEBuckeye said:

Ok, I need to ask, what is that cooking on the grill?

@THEBuckeye I have to ask the same. Are you smoking sticks?

It's actually pimento wood for Jerk. Jamaicans claim if you're not cooking on pimento it's not authentic jerk. I'll use (and re-use) the pimento sticks for show but just using pimento chips will provide the taste and color.

Got them at www.pimentowood.com. Only place (other than Jamaica) I could find the pimento products. Check it out (no affiliation, just a customer). 

Zippylip

Jupiter Jim said:

You and I know John Hall and I know that it will get taken care of unfortunately not in the manor that you or I would have had we been the dealer.

Agreed, John is A#1 & I'm sure if it were up to him none of us would've ever even heard of this incident because it would've been handled correctly.  Following more than a decade of observing issues surrounding replacement parts I'm just amazed that a company as successful as BGE hasn't figured out a way to have uniformity in the way these things are handled.  Other companies can do it so we know it's not impossible.

Staygold

After the dome shattered late Sunday, I tried to search the internet to see what caused it and if it happened often. I didn't find much and nothing in reference to eggfest. I got approved to post on the forum the day before, so knowing there was a wealth of knowledge here, I thought I might be able to get some advice on where to start trying to get it fixed. My intent wasn't to point fingers at anyone, just wanted to find out how to get up and running. I feel like things are moving in the right direction. I am grateful to those on the forum who have made some contacts on my behalf to help get the ball rolling. I will certainly update everyone with the good news once we're cooking and give credit where credit is due.

Lit

Jupiter Jim said:

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Lit said:

egret said:

It would be helpful if everyone would just kind of back off on this. The dealer is very reputable and goes overboard to satisfy a customer......I know this and I'm the one that got this dealership started, so their reputation is quite good; trust me on this! This will be taken care of, the distributor makes the dealer go through the process by the book. 

I live about an hour south so I am guessing the same distributor. When I emailed my cracked XL base pic to Roswell Hardware I got a response in under 5 minutes that I could pick up my new base. This is an obvious issue here that the OP was told this is their issue since they took the egg home. With all the money HH makes from this event they should have covered it without warranty approval even if they have to write it off in the end. 

Just wondering how you know how much money HH made on the fest? In fact do you really have any idea how much any BGE dealer makes on any egg sale? I'm talking about hard facts here, just for arguments sake lets say 10% and in the business world 10% after all expense's involved 10% is a very good profit for any business. So if the end price of a large egg is $800.00 10% is $80.00. So are they really making a killing and walking away from the problem I don't think so, will it take some time to get the customer a replacement dome yes it will but the new free dome will arrive and all will be well. I'm an Electrical Contractor and have for many years lived with people thinking that I'm making a killing just because I charge $125.00 for the first hour service call, I challenge anyone to go get all the insurance, trucks, office space, phone service, maintenance on trucks/tool and equipment, electric for the office, phone service, gas for the trucks, the customers that some times just don't pay! Yes I make money but a killing well not so much. I would be very surprised if they were making 10% in the end after the cost of business. Stay tuned for updates and a happy ending.

I actually got my parents large egg from a friend for cost. He sold it to them for $669 with nest and mates so yes they are making out pretty good when they sell 100 in a day. I was also referring to the $50,000 in ticket sales that the fest did. No matter if they make money or lose money telling someone they signed for it and its theirs is crap. Not sure how you could argue any other way unless you are just trying to argue.

Staygold

I got a call from Hiawassee Hardware today. They got approval to replace my dome for me. I'll be taking my base to them this weekend and let them install the new dome. I hope to have a fire burning Saturday evening! I appreciate the hoops that they jumped through to make it happen for me in just a couple of days. Also, thank you again to everyone here who offered advice, support and even pulled some strings to get me cooking. I can't wait to see the smoke!!

Biggreenpharmacist

Be sure and take a torque wrench with you as a token of gratitude!  

Eggscuses

Good to hear everything worked out.

lousubcap

As above, glad it was finally resolved.  Now on to better things.

Foghorn

So, by Sunday we'll see some pics of your first cook?

Smokin_Trout

Get your meat in the fridge and get it prepped for the cook. No time to delay.

Darby_Crenshaw

Staygold said:

I got a call from Hiawassee Hardware today. They got approval to replace my dome for me. I'll be taking my base to them this weekend and let them install the new dome. I hope to have a fire burning Saturday evening! I appreciate the hoops that they jumped through to make it happen for me in just a couple of days. Also, thank you again to everyone here who offered advice, support and even pulled some strings to get me cooking. I can't wait to see the smoke!!

quick (possibly stupid) question:  were the bolts connecting the ends of the hinge/dome band tightened enough that they were bent?

THEBuckeye

Imagine had it been the Base?

nhk19

WHOOHOOO!  Congrats & enjoy your egg.  And...you definitely need to post pics of your first cook.

PS - You need to buy @bgebrent a beer or (3).

volfan1

Glad it worked out for you.

bgebrent

That's great brother!  Glad to hear it!!  You surely must post your inaugural cook.

@nhk19, appreciate that brother!

chuckytheegghead

Nice to hear there's a happy ending. Enjoy the new egg. 

Jstroke

Well sounds like the ship got righted-good deal. Now we can get down to the business of important stuff--cooking

JohnnyTarheel

Awesome news. Enjoy your cooks this weekend!!

Jupiter Jim

Congrats and I thought it would work out this way.

Jupiter Jim

Congrats and I thought it would work out this way.

egret

I'm sincerely sorry this happened. Maybe we can blame "fest fatigue" for clouding the good judgement of the dealer, but, this should never have happened. Greg, thank you for your patience. You're shown more patience than I would have. You'd already have been cooking for several days if I was the dealer. You can rest assured that the dealer, all the way up through their corporate heads, have been thoroughly castigated by me for their complete lack of judgement.  

Focker

What the Don's saying, is that HH employee "sleeps with the fishes" of Chatuge.

northGAcock

Jupiter Jim said:

Congrats and I thought it would work out this way.

Jim....did you have the hiccups last night?

Jupiter Jim

northGAcock said:

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Jupiter Jim said:

Congrats and I thought it would work out this way.

Jim....did you have the hiccups last night?

I'm confused!

bgebrent

Jupiter Jim said:

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northGAcock said:

Jupiter Jim said:

Congrats and I thought it would work out this way.

Jim....did you have the hiccups last night?

I'm confused!

It could be Robin that's confused...

Biggreenpharmacist

Jupiter Jim said:

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northGAcock said:

Jupiter Jim said:

Congrats and I thought it would work out this way.

Jim....did you have the hiccups last night?

I'm confused!

Teasing you about your double post (I think). 

Jupiter Jim

Biggreenpharmacist said:

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Jupiter Jim said:

northGAcock said:

Jupiter Jim said:

Congrats and I thought it would work out this way.

Jim....did you have the hiccups last night?

I'm confused!

Teasing you about your double post (I think). 

Thanks! I have a defective key board! :

bgebrent

Jupiter Jim said:

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Biggreenpharmacist said:

Jupiter Jim said:

northGAcock said:

Jupiter Jim said:

Congrats and I thought it would work out this way.

Jim....did you have the hiccups last night?

I'm confused!

Teasing you about your double post (I think). 

Thanks! I have a defective key board! :

It's got sticky keys from bourbon slushies.

caliking

Sounds like this has been resolved in an eggcellent manner. Good on you, @egret! 

And happy egging, @Staygold

Staygold

Went to Hiawassee Hardware today, I gotta tell you they went above and beyond! They installed a new dome. The installer didn't like the way the everything lined up so he replaced the hinge and spring section(I'm sure there is a technical name) as well. They even threw in a plate setter and allowed me to buy some BGE goodies for the discounted price they offered at Eggfest. Brenda M. and John B. were really nice folks and I appreciate all of their help. Thanks also John H. and Bruce B. For reaching out to me. I'm leveling out temps as I type for my first cook! Time to start a new thread!!