Well, my BGE adventure is off to a terrible start

Ozzie_Isaac

I have three eggs.  2 transported after dealer assembly by me.  Never checked the bolts till a few months in.

3rd egg delivered by dealer.  He never checked bolts after delivery either.

Ozzie_Isaac

Don't sweat it though.  It will be made right.  I have never seen BGE not make a situation right.  That is why I have 3 and no Kamado Joes or any other kamado.

Staygold

I'm new to the forum and new to the BGE community. I'm not looking to put anyone down or drag anyone's name through the mud. I just want to be able to enjoy in the investment I made and cook some great food for my family. I'm looking forward to getting past all of this. I hope it's something I can look back on and laugh, not tighten my butt cheeks every time I open my lid. With a product so fragile, in less than 24hrs, my confidence has changed drastically. 

Jeremiah

For the record I was playing devils advocate. But I do get a little irked that today's society always finds a way to blame someone else first, then running to social media for backup. Yes. Whoever put the thing together is likely at fault. They'll make it right, so let's not burn their building down before they get a chance to do so.  


And and buy yourself a torque wrench. 

Tony_T

Jeremiah said:

For the record I was playing devils advocate. But I do get a little irked that today's society always finds a way to blame someone else first, then running to social media for backup. Yes. Whoever put the thing together is likely at fault. They'll make it right, so let's not burn their building down before they get a chance to do so.  


And and buy yourself a torque wrench. 

They already told the OP "Not my fault". ("she told me once I signed for my egg it was my responsibility and there was nothing she could do for me")
IMO, they are at fault since they assembled the Egg.  Had they delivered unassembled, then I would have a different opinion.

Time for the OP to call the "Mothership"

bgebrent

Jeremiah said:

For the record I was playing devils advocate. But I do get a little irked that today's society always finds a way to blame someone else first, then running to social media for backup. Yes. Whoever put the thing together is likely at fault. They'll make it right, so let's not burn their building down before they get a chance to do so.  


And and buy yourself a torque wrench. 

I hear you and concur.  This is sorta clear brother that assembly is at fault.  Accurately placed blame.  Not a fan of the ambulance chasers, trust me.

SmokinTiger81

Guess next year they should add to bring your wrench to tighten the bolts in to the instructions:

Taking Your New Egg Home

All demo eggs will be ready for pick up after the last tasty bites are cooked. Please bring everything you need to secure your Egg in your vehicle and meet us at the front gate by 5:00 PM on May 14th, 2016. There will be staff members to help you load and secure your Egg for travel.

BigWader

There is no way the OP should be on the hook for this. I can't believe the views on this thread already so I think another call to HH tomorrow should ask directly for someone in management. It seems like the OP s being polite and patient but being told "buyer beware" right after the egg fest is wrong and if necessary then let them know that everyone here is following the outcome. 

NonaScott

Focker

With just a dome replacement, HH is getting off easy here.  Hard to believe they would blow you off after getting your hard earned.  We're not talking about a POS $99 Brinkmann Holiday Special at HD.  They'd have much bigger issues on their hands if the dome fell on the OP's foot.....really shocked by their douche move.

The only other thing could be transport.  I have learned to bear hug the bigger eggs, with guts removed.  Even pulling my eggs around the patio eventually gets them out of alignment.  Using the hinge and handle to lift puts a lot of stress where you don't want it.  But it's the first thing people reach for.

caliking

With any luck, the watchful eyes of @The_Buffalo or @EGGzilla_jr (or whatever the mod is called these days) has seen this thread, and has something to say around the mothership watercooler. 

If the distributor/eggfest organizer/dealer assembled the eggs,  then they are responsible. I think its pretty clear. Unless they explicitly informed every customer who bought a demo,  that the bands, etc needed to be checked prior to taking possession. And that every customer had to bring their own torque wrench to do so. 

@Staygold - I would takea deep breath, and give it at least 1 more day of giving the dealer a chance to make it right. Then contact the mothership directly. 

Buckwoody Egger

Hopefully the dealer reconsiders. Here's another wrinkle.  Their demo price is not worth the hassle. $659 large with no nest is not stellar. There was and may still be a sale price of $599 for a new large with no nest at several Atlanta area Ace stores.  Of course that doesn't include two taster tickets. But you couldn't pay me $100 to get in the line for people loading demo eggs that late in the day. And you risk dealing with a rush job assembly. Got mine back when the egg fest at HQ let you come in early the following week to pick up.  That is a great great fest so why not keep it friendly.

YukonRon

This is total bullshid! Whoever assembled this egg is responsible. Take this to the mothership now, with names of the people you have dealt with.
explain the frustration on trying to get something done.
Totally unacceptable for BGE.

Miked125

Out of curiosity how much is a dome? I think in Canada I would have to take a second mortgage out 

bgebrent

We're in GA, not much.  Just checked HH out online and there's no way to contact them other than by phone.  Website under construction.  Was gonna leave them a link to this thread.  Tomorrow better bring a better answer.

Biggreenpharmacist

I believe I would have to go look somebody in the face after the blow off today. Thats a bunch of crap. 

bgebrent

Bump, new day and time for a new answer.

theyolksonyou

bgebrent said:

Bump, new day and time for a new answer.

I'm not sure, but I think you have to go to bed before it's really a new day.  

Austin Egghead

I am sorry your BGE experience has started like this.  I do think who ever was in charge of setting up the eggs should step up to the plate and replace the dome.  
In the last 5 years of cooking at fest i have had two eggs that were not assembled properly.  I called attention to this and the dealer/distributer fixed the problem. 
There is alot of organized chaos occurring during the setup of the eggs for a fest and sometimes things are missed.  

StillH2OEgger

I purchased my LBGE at an eggfest and the bands were not tightened to the point where the bolds were bent. I believe this is done on purpose because it just doesn't look attractive to a potential buyer when the bolts look that way. I'm all for being accountable, but I totally agree with others who have said the bands were not tight enough when you took possession of the BGE and they should replace dome and add an apology.

egret

Staygold said:

My wife got home around 8:45pm last night with my demo egg purchased from Eggfest in Hiawassee. I decide I'm gonna start off with something simple today for dinner, some burgers, dogs, and brats. I roll my large BGE about 10ft out of my garage to my cooking spot. I open the lid to get my adventure started and...then it happened. The dome slides right out of the ring and lands on the driveway, shattering. It was literally the second time I had lifted the lid. First was when we got it unloaded to make sure everything I was supposed to get was there and still in tack. I've read where your supposed to tighten the bolts periodically, but before you lift the lid the second time? Disappointed is an understatement. I didn't even curse, just stood there in disbelief that after all the anticipation, the care of getting it home safe, this happens. I'm not sure where to go from here. Any idea on how or what it's gonna take to get it replaced? Am I ever gonna get to the point where I can open the lid in confidence again?

Contact me, please, at your earliest opportunity. wjhall@windstream.net

DoubleEgger

https://m.youtube.com/watch?v=TIlcuk3dcaI

yljkt

bgebrent said:

Bump, new day and time for a new answer.

And bgebrent for the save! Well played, Sir...

bgebrent

yljkt said:

show previous quotes

bgebrent said:

Bump, new day and time for a new answer.

And bgebrent for the save! Well played, Sir...

Appreciate that brother.  I figured John was unaware.  He'll make it right for sure!

Zippylip

Staygold said:

I'm not looking to put anyone down or drag anyone's name through the mud.

Really?  The same people that sold you an egg they incorrectly assembled then stuck it in your ass sideways when their incompetence cost you a dome? 

F them & file suit, sometimes you gotta teach people to do the right thing

egret

Zippylip said:

show previous quotes

Staygold said:

I'm not looking to put anyone down or drag anyone's name through the mud.

Really?  The same people that sold you an egg they incorrectly assembled then stuck it in your ass sideways when their incompetence cost you a dome? 

F them & file suit, sometimes you gotta teach people to do the right thing

Now, calm down, Mark. I just found out about this and I'm on it!! We'll take care of this and make things right.

Zippylip

egret said:

Now, calm down, Mark. I just found out about this and I'm on it!! We'll take care of this and make things right.

All calm here John hahaha, my comments are intended for those situations where you're convinced that the dealer is not gonna make things right...

THEBuckeye

How many Eggs were assembled for the Fest? Perhaps based on the number needed inexperienced Egg assemblers helped out and simply didn't do it right.

Jupiter Jim

So glad the Godfather of Eggfest is on the case, you will be up and running again soon.

Staygold

I spoke to Hiawassee Hardware this morning. The requested some pics of the damage and are gonna try to help. The we're very nice about everything, just trying to figure out how to fix the issue.