New BGE Warranty Procedures Announced

RRP

Looks like this thread is sinking like a rock!

WoodworkerBED

I have been working with my local ACE dealer where I bought my LBGE 3.5 years ago to get a replacement fire box.  That was 6 weeks ago.  I did the picture, have the receipts etc.  Still no replacement as of 1/2/24

danhoo

I had one warranty issue and it took a while even with all of the items currently required

MaskedMarvel

My local dealer is fantastic. They’ve always been a little more expensive - but the personal service and quick turnaround the few times I’ve done a warranty has never made me think twice. 

I wonder how this is going to affect dealers? Many of whom are already gun shy of the BGE  bureaucracy…    

Ike

My receipts were carbon copied, faded out years ago, never found the numbers in either one.  Humpty Dumpty is sitting on the wall...he had better be careful if he has a fall!  I have a good dealer, but any problems I have with warranty, I will make the dealer's too.  Good thing about retirement is plenty of time, bad thing about Ike is doesn't mind making an ass of himself over situations where he feels he's getting messed over.  Good/bad thing for the customers is the longer I spend time in the store, the assier I will get.  

Side note; I'm 75 and just don't have any more shits to give!  Might even invite Ybabpmuts to go with me to the dealer and get him started talking about his family while I sneak out to go grab some lunch.  At'll show em I mean business! 

ColbyLang

I’ve got my receipt. My dealer is still open. My XL is a 2016, never seen any numbers embossed in the dome opposite the thermometer. Why does this have to be such a PITA? 

lkapigian

Extended Warranty’s kill companies , especially in the industry or pre planned obsolescence 

In California and Quebec , you do not have to register a product to receive that full warranty, just show you bought it

When I started in my trade 44 years ago , warranty was 1 year party’s 5 years compressor, in the battle for market share, companies used warranties as a tool to justify their higher prices .. fast forward, after a bout of 10-20 year parts warranty tat were brought about by the “ bic lighter” hvac equipment mfgs, they are all doing a quick reset, using formats the Zillow or Realtor.com to see if that house has sold or if they are the original owner 

as a company, we refuse to honor a warranty on a product we personally have not installed or regularly serviced, we also charge a fair a reasonable fee to handle said warranty 

Personally, I expect things to break, and have never bought because of a warranty, never made sense to me to spend money on something that would break my bank if it broke , 

apologies for the brief hijack 

Ozzie_Isaac

ColbyLang said:

I’ve got my receipt. My dealer is still open. My XL is a 2016, never seen any numbers embossed in the dome opposite the thermometer. Why does this have to be such a PITA? 

This is the quickest way to lower warranty claims.  Warranty directly impacts profits.

I wonder how many eggs are sold to people who know zero about the warranty?  I know three dealers near me who know nothing about the warranty and they were selling eggs.  Two have since dropped the brand.

ColbyLang

Ozzie_Isaac said:

ColbyLang said:

I’ve got my receipt. My dealer is still open. My XL is a 2016, never seen any numbers embossed in the dome opposite the thermometer. Why does this have to be such a PITA? 

This is the quickest way to lower warranty claims.  Warranty directly impacts profits.

I wonder how many eggs are sold to people who know zero about the warranty?  I know three dealers near me who know nothing about the warranty and they were selling eggs.  Two have since dropped the brand.

No argument on it impacting the bottom line. Don’t offer it if you aren’t willing to stand by it. We have purchased a premium product at a premium price. Out of the 1000’s of BGEs sold,
many many have never had a warranty claim and some never will. 

Ozzie_Isaac

ColbyLang said:

Ozzie_Isaac said:

ColbyLang said:

I’ve got my receipt. My dealer is still open. My XL is a 2016, never seen any numbers embossed in the dome opposite the thermometer. Why does this have to be such a PITA? 

This is the quickest way to lower warranty claims.  Warranty directly impacts profits.

I wonder how many eggs are sold to people who know zero about the warranty?  I know three dealers near me who know nothing about the warranty and they were selling eggs.  Two have since dropped the brand.

No argument on it impacting the bottom line. Don’t offer it if you aren’t willing to stand by it. We have purchased a premium product at a premium price. Out of the 1000’s of BGEs sold,
many many have never had a warranty claim and some never will. 

I would bet majority of legitimate claims never get made due to lack of owner knowledge or desire to deal with “it”.  How many used eggs do we see sold that have cracked ceramics?  I know of people who just toss them rather than deal with the hassle.

Recently I have had a warranty claim denied for the green glaze peeling off because their silicone pad on the nest melted to it.  They told me it was cosmetic and not warranted.

Money_Hillbilly

I currently have 3 larges and over the last 15 years I have owned at least 12 switching from a combination of XL and large to a fleet of larges to cook different things at different temps and the ability to share accessories and move them to competitions.  During all those years and eggs I had 2 bases fail and walked into the dealer with pictures and a receipt and walked out with new parts.  It is enough work to change out parts much less fight with the company warranty.  I too do cooking classes at an outdoor store that is a Primo dealer.  It is made in the USA and has a lifetime warranty including the firebox.  And it has the grill grate at gasket level without having to buy accessories.  The oval shape is very accommodating for cooking ribs and brisket.  My next purchase will be a Primo, I vote with my feet.

billt01

If a company gets big enough, they really don't have to worry about QC or pleasing the consumer.

Churn and burn baby...churn and burn...

#whose_the_next_buyer

DoubleEgger

Ike said:

My receipts were carbon copied, faded out years ago, never found the numbers in either one.  Humpty Dumpty is sitting on the wall...he had better be careful if he has a fall!  I have a good dealer, but any problems I have with warranty, I will make the dealer's too.  Good thing about retirement is plenty of time, bad thing about Ike is doesn't mind making an ass of himself over situations where he feels he's getting messed over.  Good/bad thing for the customers is the longer I spend time in the store, the assier I will get.  

Side note; I'm 75 and just don't have any more shits to give!  Might even invite Ybabpmuts to go with me to the dealer and get him started talking about his family while I sneak out to go grab some lunch.  At'll show em I mean business! 

fishlessman

billt01 said:

If a company gets big enough, they really don't have to worry about QC or pleasing the consumer.

Churn and burn baby...churn and burn...

#whose_the_next_buyer

when the warranty disappears, the qc goes down hand in hand. ll bean here used to have great products and a lifetime guarantee......their stuff is a little better than walmart nowadays, nothing like it used to be. their name lives on though

fishlessman

RRP said:

Looks like this thread is sinking like a rock!

still up top, anyways if feedback was the intent......

alaskanassasin

I have battled every warranty claim. One time they had to get distributor approval and I had to show proof of my receipt to them as well. My dome never had a stamp in it or anything written in it and that is what i wrote on the stupid registration card.  

 People love my egged food and ask about it, and I tell them not to buy one because of the terrible warranty, who has time for that?  The last time I made pizza on the egg my sister was visiting and we both heard the base pop. awesome. Run out and get one sis they are great!

 On one claim I emailed and called Al from the local garden center and he gave me the run around for months, intentionally, he never even ordered the part, just being a ****. I went in half a year later and the lady working there ordered it and had it in a week. 

  I love cooking on the egg and don't know what I would ever replace it with, I really don't like the KJ red color.  But if anyone asks I tell them its not worth the headaches.

MotownVol

My dealer retired and shut down his business about a year ago.  What now?

buzd504

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

Legume

billt01 said:

If a company gets big enough, they really don't have to worry about QC or pleasing the consumer.

Churn and burn baby...churn and burn...

#whose_the_next_buyer

DoubleEgger

Fortunately I live within driving distance of the mothership and bought my medium directly from them. No way that I could put up with the garbage that many of you have to deal with when filing a claim. 

Maybe tripling their innovation budget will produce a new ceramic that doesn’t crack as often. 

Agree with @alaskanassasin, the red on the KJ is the only negative they have. 

fishlessman

buzd504 said:

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

the warranty changed in 2005, they are just enforcing it now so it will leave older eggers  without a warranty if they dont grandfather it. ive always been fine waiting for parts, my small base took maybe 5 months to replace, firebox and ring on an old large was maybe a month shorter than that but not much of a problem to keep cooking. have had to get a letter, email contact, and a name to get a base on my first cracked base which started a fire on the deck. my fault for putting an egg on a wooden deck, but why make this harder than it has to be.

TheFishWhisperer

fishlessman said:

buzd504 said:

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

the warranty changed in 2005, they are just enforcing it now so it will leave older eggers  without a warranty if they dont grandfather it. ive always been fine waiting for parts, my small base took maybe 5 months to replace, firebox and ring on an old large was maybe a month shorter than that but not much of a problem to keep cooking. have had to get a letter, email contact, and a name to get a base on my first cracked base which started a fire on the deck. my fault for putting an egg on a wooden deck, but why make this harder than it has to be.

My dealer listens to me for a couple of minutes before they are totally lost and realize it will be easier to just order a new part and make me go away.  

fishlessman

TheFishWhisperer said:

fishlessman said:

buzd504 said:

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

the warranty changed in 2005, they are just enforcing it now so it will leave older eggers  without a warranty if they dont grandfather it. ive always been fine waiting for parts, my small base took maybe 5 months to replace, firebox and ring on an old large was maybe a month shorter than that but not much of a problem to keep cooking. have had to get a letter, email contact, and a name to get a base on my first cracked base which started a fire on the deck. my fault for putting an egg on a wooden deck, but why make this harder than it has to be.

My dealer listens to me for a couple of minutes before they are totally lost and realize it will be easier to just order a new part and make me go away.  

you are so special....

Ozzie_Isaac

fishlessman said:

TheFishWhisperer said:

fishlessman said:

buzd504 said:

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

the warranty changed in 2005, they are just enforcing it now so it will leave older eggers  without a warranty if they dont grandfather it. ive always been fine waiting for parts, my small base took maybe 5 months to replace, firebox and ring on an old large was maybe a month shorter than that but not much of a problem to keep cooking. have had to get a letter, email contact, and a name to get a base on my first cracked base which started a fire on the deck. my fault for putting an egg on a wooden deck, but why make this harder than it has to be.

My dealer listens to me for a couple of minutes before they are totally lost and realize it will be easier to just order a new part and make me go away.  

you are so special....

Don’t engage with stalkers.  Gives them impression that you welcome their advances.  That’s how your skin winds up being worn as a coat by a fisherman on Lake Superior.  Heavily oiled and water running right off.

fishlessman

Ozzie_Isaac said:

fishlessman said:

TheFishWhisperer said:

fishlessman said:

buzd504 said:

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

the warranty changed in 2005, they are just enforcing it now so it will leave older eggers  without a warranty if they dont grandfather it. ive always been fine waiting for parts, my small base took maybe 5 months to replace, firebox and ring on an old large was maybe a month shorter than that but not much of a problem to keep cooking. have had to get a letter, email contact, and a name to get a base on my first cracked base which started a fire on the deck. my fault for putting an egg on a wooden deck, but why make this harder than it has to be.

My dealer listens to me for a couple of minutes before they are totally lost and realize it will be easier to just order a new part and make me go away.  

you are so special....

Don’t engage with stalkers.  Gives them impression that you welcome their advances.  That’s how your skin winds up being worn as a coat by a fisherman on Lake Superior.  Heavily oiled and water running right off.

but this one reminds me of donald trump they could be brothers......the similarities are amazing

Ozzie_Isaac

fishlessman said:

Ozzie_Isaac said:

fishlessman said:

TheFishWhisperer said:

fishlessman said:

buzd504 said:

I have had one warranty claim, and it was handled by a dealer other than from my original purchase (because they went out of business).

No problems making the claim - had my original receipt (scanned copy) and photos.  It took a while to come in on their next order because I didn't want to pay freight (and my broken parts were working).

I will just say that BGE is not changing the terms of their warranty, just enforcing it, and I'm not going to judge until it causes a problem for me personally (my dome number is long since illegible, although I did originally register my egg in 2014).

YMMV

the warranty changed in 2005, they are just enforcing it now so it will leave older eggers  without a warranty if they dont grandfather it. ive always been fine waiting for parts, my small base took maybe 5 months to replace, firebox and ring on an old large was maybe a month shorter than that but not much of a problem to keep cooking. have had to get a letter, email contact, and a name to get a base on my first cracked base which started a fire on the deck. my fault for putting an egg on a wooden deck, but why make this harder than it has to be.

My dealer listens to me for a couple of minutes before they are totally lost and realize it will be easier to just order a new part and make me go away.  

you are so special....

Don’t engage with stalkers.  Gives them impression that you welcome their advances.  That’s how your skin winds up being worn as a coat by a fisherman on Lake Superior.  Heavily oiled and water running right off.

but this one reminds me of donald trump they could be brothers......the similarities are amazing

If they are related then you should be safe.  Hard to capture someone when you have such tiny hands.

Langner91

My next egg will be red.

JohnnyTarheel

And they wonder why pellet grills are more popular everyday....

HeavyG

Langner91 said:

My next egg will be red.

Mine will likely be black...

danhoo

HeavyG said:

Langner91 said:

My next egg will be red.

Mine will likely be black...

My last addition was black.