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How to order

So I need a new hinge assembly, fire box and fire ring.  Why is this the only brand in the world that makes it impossible to buy their crap?

Comments

  • DondgcDondgc Posts: 691
    edited June 18
    Having just had to go to a dealer to get new bands, I understand your frustration. At least I have a dealer within about 20 minutes - you may not. 

    I bought the last set of bands for a large that my dealer had - I understand they are a back ordered item.

    in defense of the dealer system, in my case he was great and insisted i take pictures of an assembled egg so I would not have any issues installing the bands. It was a great idea and very helpful. And took some of the sting out of not being able to order online. 

    But still - it’s aggravating. 
    New Orleans LA
  • nolaeggheadnolaegghead Posts: 37,952
    You can find most of the parts on line (check Amazon, for example) but you're going to pay a premium and forget about warranty coverage.
    ______________________________________________
    No cooking devices other than an Easy-Bake oven with a 75 watt incandescent light bulb.
    Virus downloading.....(*beep...bleep...whirrr...whirrr*)
    Download Complete.



  • Photo EggPhoto Egg Posts: 11,116
    Really helps to post your general location. But any Ace Hardware can order your parts.
    You might have others on this forum that can recommend a good dealer in your area.
    Thank you,
    Darian

    Galveston Texas
  • nolaeggheadnolaegghead Posts: 37,952
    Photo Egg said:
    Really helps to post your general location. But any Ace Hardware can order your parts.
    You might have others on this forum that can recommend a good dealer in your area.
    Burns Manor, Springfield 


    ______________________________________________
    No cooking devices other than an Easy-Bake oven with a 75 watt incandescent light bulb.
    Virus downloading.....(*beep...bleep...whirrr...whirrr*)
    Download Complete.



  • Monty_burnsMonty_burns Posts: 2
    Another week without being able to order a hinge assembly.  One of these days someone is going to invent a way to get things shipped directly to your house and that guy is going to make billions.
  • JohnInCarolinaJohnInCarolina Posts: 20,793
    Another week without being able to order a hinge assembly.  One of these days someone is going to invent a way to get things shipped directly to your house and that guy is going to make billions.
    If you meet him, be sure to tell him to sign a bulletproof pre-nup.
    "A generation of the unteachable is hanging upon us like a necklace of corpses." - George Orwell 

    "I've made a note never to piss you two off." - Stike

    Ruining the forum, one post at a time.  

    Living large in the 919
  • lousubcaplousubcap Posts: 24,219
    Independent of all the frustration, welcome aboard and enjoy the journey.  Get past this and have fun.  
    Louisville; "indeterminate Jim" here.  Rolling smoke in the neighbourhood. # 38 for the win.  Life is too short for light/lite beer!
  • ColbyLangColbyLang Posts: 1,433
    Another week without being able to order a hinge assembly.  One of these days someone is going to invent a way to get things shipped directly to your house and that guy is going to make billions.
    If you meet him, be sure to tell him to sign a bulletproof pre-nup.
    I’m sure the man didn’t mind giving up half. 
  • WeberWhoWeberWho Posts: 9,269
    Another week without being able to order a hinge assembly.  One of these days someone is going to invent a way to get things shipped directly to your house and that guy is going to make billions.
    Is the Kamado Joe company worth billions now?  ;)
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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