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OT - Car Dealership Question

2

Comments

  • Markarm4119
    Markarm4119 Posts: 526
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    LBGE, and just enough knowledge and gadgets to be dangerous .
    Buford,Ga.
  • DoubleEgger
    DoubleEgger Posts: 17,967
    edited March 2018
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
  • pgprescott
    pgprescott Posts: 14,544
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
  • Gulfcoastguy
    Gulfcoastguy Posts: 6,706
    When a car dealership treats me badly I make it my business to keep five people from going there. Actually any business that does that come to think of it. One Chevrolet dealership got the story including their name and address posted on a Chevrolet forum but they were a special sort of stupid.
  • DoubleEgger
    DoubleEgger Posts: 17,967
    edited March 2018
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
  • Rascal
    Rascal Posts: 3,923
    Local dealer service department tried to screw me over BIG time, but was too smart and went elsewhere!  Bought the truck from them, but never again!  BTW, the truck has horns, but not the kind that make noise...
  • pgprescott
    pgprescott Posts: 14,544
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
  • DoubleEgger
    DoubleEgger Posts: 17,967
    edited March 2018
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
    Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment at Daddy’s store but it pays the bills. 
  • pgprescott
    pgprescott Posts: 14,544
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
    Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills. 
    If you are a business owner who doesn’t give a crap that’s on you. I would want  to know. I believe Most would. That’s all bud. 

    P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. 
  • DoubleEgger
    DoubleEgger Posts: 17,967
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
    Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills. 
    If you are a business owner who doesn’t give a crap that’s on you. I would want  to know. I believe Most would. That’s all bud. 

    P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. 
    Whatever Pete. Go stock your Daddy’s shelves or something
  • pgprescott
    pgprescott Posts: 14,544
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
    Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills. 
    If you are a business owner who doesn’t give a crap that’s on you. I would want  to know. I believe Most would. That’s all bud. 

    P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. 
    Whatever Pete. Go stock your Daddy’s shelves or something
    All i said is Most business owners would want to know. I don’t know why that is so controversial for you. Must have touched  nerve, sorry. 
  • DoubleEgger
    DoubleEgger Posts: 17,967
    Pete seems to love attacking the character of anyone who doesn’t agree with his views. Went so far as to go after an entire industry that you likely know nothing about in your typical condescending manner. This must be those Midwestern values you keep hanging your hat on. 
  • DoubleEgger
    DoubleEgger Posts: 17,967
    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
    Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills. 
    If you are a business owner who doesn’t give a crap that’s on you. I would want  to know. I believe Most would. That’s all bud. 

    P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. 
    Whatever Pete. Go stock your Daddy’s shelves or something
    All i said is Most business owners would want to know. I don’t know why that is so controversial for you. Must have touched  nerve, sorry. 
    If you want to play the role of a prick, I can too. 
  • alaskanassasin
    alaskanassasin Posts: 8,162
    Leave a review on google. Save others from wasting their time. 
    South of Columbus, Ohio.


  • Dobie
    Dobie Posts: 3,448
    Jacksonville FL
  • pgprescott
    pgprescott Posts: 14,544
    Pete seems to love attacking the character of anyone who doesn’t agree with his views. Went so far as to go after an entire industry that you likely know nothing about in your typical condescending manner. This must be those Midwestern values you keep hanging your hat on. 
    I know a little about the elevator industry as I have built many buildings and remodeled many others and have dealt with many elevator companies. The industry is Quite a gem. You must know as you are part of it. It is also very heavily populated through nepotism. You as usual started the personal remarks. I simply took your bait. 
  • pgprescott
    pgprescott Posts: 14,544

    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually. 
    Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills. 
    If you are a business owner who doesn’t give a crap that’s on you. I would want  to know. I believe Most would. That’s all bud. 

    P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. 
    Whatever Pete. Go stock your Daddy’s shelves or something
    All i said is Most business owners would want to know. I don’t know why that is so controversial for you. Must have touched  nerve, sorry. 
    If you want to play the role of a prick, I can too. 
    You have demonstrated that repeatedly. 
  • pgprescott
    pgprescott Posts: 14,544

    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    Your own words say everything that I need to say about you. 
  • DoubleEgger
    DoubleEgger Posts: 17,967

    Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
    I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
    Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy. 
    I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting. 
    As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career. 

    I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. 
    Your own words say everything that I need to say about you. 
    No worries. It’s not like we are ever going to a drink a beer together or socialize in any way,shape, or form. Go back and read the comments again. I just simply stated my opinion that it wasn’t worth my time to coach a business. You decided to attack and call me an underling unprovoked. Sadly I was the one that took your bait. 

    Let’s have a gentleman’s agreement moving forward. I don’t like you and you don’t like me. That’s obvious. I’m going to act like you don’t exist on the forum and would appreciate the same courtesy from you. 



  • Ozzie_Isaac
    Ozzie_Isaac Posts: 20,500
    Dealer emailed last night.  They will have another on the lot this morning.  I asked them to run some numbers before I went down for a 3rd time.

    To bad their trade-in allowance was less than autotrader instant cash offer and about 20% less than NADA clean trade.

    Luckily, that makes moving on to better dealers much easier.

    Maybe your purpose in life is only to serve as an example for others? - LPL


  • Legume
    Legume Posts: 15,173
    I know there are some good dealers out there, but what is it, 10%?  I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership.  4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc.  Every step of the way, games, playing with numbers and anything except straightforward.

    Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick.  An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career.  My son just laughed.

    I tend to keep cars 10 years, and this is probably why.
    Love you bro!
  • JohnInCarolina
    JohnInCarolina Posts: 32,512
    Legume said:
    I know there are some good dealers out there, but what is it, 10%?  I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership.  4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc.  Every step of the way, games, playing with numbers and anything except straightforward.

    Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick.  An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career.  My son just laughed.

    I tend to keep cars 10 years, and this is probably why.
    In high school I worked as a lot attendant for a local car dealership.  Trust me, things were a lot worse before the internet.  Car salesmen are born liars.  If you ever find one who’s a straight shooter, let me know, because he’s a unicorn.
    "I've made a note never to piss you two off." - Stike
  • nolaegghead
    nolaegghead Posts: 42,109
    edited March 2018
    Legume said:
    I know there are some good dealers out there, but what is it, 10%?  I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership.  4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc.  Every step of the way, games, playing with numbers and anything except straightforward.

    Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick.  An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career.  My son just laughed.

    I tend to keep cars 10 years, and this is probably why.
    In high school I worked as a lot attendant for a local car dealership.  Trust me, things were a lot worse before the internet.  Car salesmen are born liars.  If you ever find one who’s a straight shooter, let me know, because he’s a unicorn.
    Guy Bridget bought her Audi from does internet sales for the dealership and is about as straight forward as it gets.  No hype, no pressure, no schtick.  No BS. Helped her find discounts through all the associations we have.

    Turns out he's friends with some friends of ours.
    ______________________________________________
    I love lamp..
  • lousubcap
    lousubcap Posts: 33,870
    Yes the internet is a wonderful tool for car negotiations.  Bought a car in 1989, the next time was 1998 (a SWMBO SUV) with internet assistance.
    Went to a couple of dealers, found "the one" and an easy sale as no trade-in.  I had done my home-work so we began the dance.  Decided to continue the performance the next day.  I was casually questioning mark-ups on the add-ons to the suv.  He said I had no idea what I was talking about.  I suggested he pick an accessory, write their price for it on a piece of paper and I would do the same.  We exchanged papers-his expression and approach changed when his and my #'s were the same.   It was smooth sailing after that as the dealer had not embraced the internet at that time.  Can't get away with that now.    

    Louisville; Rolling smoke in the neighbourhood. # 38 for the win.  Life is too short for light/lite beer!  Seems I'm livin in a transitional period.
  • Legume
    Legume Posts: 15,173
    Our guy tried to add $1k to the internet price because we were there in person, because the fine print said that price was with a trade in (not sure it did, we never saw that and couldn’t find it online) and then quickly said, don’t worry, we’ll honor it when we called BS.

    He also kept bringing up the ‘real value price’ is 5k more, then later it was 6k more.  Always trying to shift the goal posts.  It’s sales, I get that, but it’s on the slimier side.  We ended up paying about $500 less than the internet price and we knew going in that was on the good side of a fair price so we were happy with the price, if not the process.
    Love you bro!
  • Gulfcoastguy
    Gulfcoastguy Posts: 6,706
    Luckily I only have to go through the ordeal about every 8 years.
  • lousubcap
    lousubcap Posts: 33,870
    Bought SWMBO's current ride 8+ years ago and mine 15 years ago.
    Did help youngest son thru the ordeal 5 years ago.  
    I can get into the entertainment value of the whole process depending on the sales person.  Just don't be the first one to offer a number unless you know it is a ridiculously low-ball amount.  
    Louisville; Rolling smoke in the neighbourhood. # 38 for the win.  Life is too short for light/lite beer!  Seems I'm livin in a transitional period.
  • alaskanassasin
    alaskanassasin Posts: 8,162
     Ive tried negotiating with dealers recently on a used sienna van for my mom.  Basically after visiting several dealers they all said they no longer nego, they just put there bottom line in the website to get people in, since everyone shops lots online they advertise their lowest price. 
    South of Columbus, Ohio.


  • alaskanassasin
    alaskanassasin Posts: 8,162
     Another thing that drives me nuts it "what do you want your payment to be?"
    South of Columbus, Ohio.