Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Want to see how the EGG is made? Click to Watch
Facebook | Twitter | Instagram | Pinterest | Youtube | Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Want to see how the EGG is made? Click to Watch
OT - Car Dealership Question
Comments
-
Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.LBGE, and just enough knowledge and gadgets to be dangerous .
Buford,Ga. -
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
-
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service. -
When a car dealership treats me badly I make it my business to keep five people from going there. Actually any business that does that come to think of it. One Chevrolet dealership got the story including their name and address posted on a Chevrolet forum but they were a special sort of stupid.
-
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
-
Local dealer service department tried to screw me over BIG time, but was too smart and went elsewhere! Bought the truck from them, but never again! BTW, the truck has horns, but not the kind that make noise...
-
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. -
Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment at Daddy’s store but it pays the bills.pgprescott said:
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. -
If you are a business owner who doesn’t give a crap that’s on you. I would want to know. I believe Most would. That’s all bud.DoubleEgger said:
Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills.pgprescott said:
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
Whatever Pete. Go stock your Daddy’s shelves or somethingpgprescott said:
If you are a business owner who doesn’t give a crap that’s on you. I would want to know. I believe Most would. That’s all bud.DoubleEgger said:
Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills.pgprescott said:
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess.
-
All i said is Most business owners would want to know. I don’t know why that is so controversial for you. Must have touched nerve, sorry.DoubleEgger said:
Whatever Pete. Go stock your Daddy’s shelves or somethingpgprescott said:
If you are a business owner who doesn’t give a crap that’s on you. I would want to know. I believe Most would. That’s all bud.DoubleEgger said:
Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills.pgprescott said:
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
Pete seems to love attacking the character of anyone who doesn’t agree with his views. Went so far as to go after an entire industry that you likely know nothing about in your typical condescending manner. This must be those Midwestern values you keep hanging your hat on.
-
If you want to play the role of a prick, I can too.pgprescott said:
All i said is Most business owners would want to know. I don’t know why that is so controversial for you. Must have touched nerve, sorry.DoubleEgger said:
Whatever Pete. Go stock your Daddy’s shelves or somethingpgprescott said:
If you are a business owner who doesn’t give a crap that’s on you. I would want to know. I believe Most would. That’s all bud.DoubleEgger said:
Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills.pgprescott said:
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
Leave a review on google. Save others from wasting their time.South of Columbus, Ohio.
-
-
I know a little about the elevator industry as I have built many buildings and remodeled many others and have dealt with many elevator companies. The industry is Quite a gem. You must know as you are part of it. It is also very heavily populated through nepotism. You as usual started the personal remarks. I simply took your bait.DoubleEgger said:Pete seems to love attacking the character of anyone who doesn’t agree with his views. Went so far as to go after an entire industry that you likely know nothing about in your typical condescending manner. This must be those Midwestern values you keep hanging your hat on. -
You have demonstrated that repeatedly.DoubleEgger said:
If you want to play the role of a prick, I can too.pgprescott said:
All i said is Most business owners would want to know. I don’t know why that is so controversial for you. Must have touched nerve, sorry.DoubleEgger said:
Whatever Pete. Go stock your Daddy’s shelves or somethingpgprescott said:
If you are a business owner who doesn’t give a crap that’s on you. I would want to know. I believe Most would. That’s all bud.DoubleEgger said:
Yes I am Pete. Elevator project management. Maybe not as sophisticated as selling grilling equipment but it pays the bills.pgprescott said:
I was referring to ownership. If you are a commercial business owner and just don’t give a crap I’d be surprised. You aren’t I assume. The underlings will all become like you eventually.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
Your own words say everything that I need to say about you.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. -
No worries. It’s not like we are ever going to a drink a beer together or socialize in any way,shape, or form. Go back and read the comments again. I just simply stated my opinion that it wasn’t worth my time to coach a business. You decided to attack and call me an underling unprovoked. Sadly I was the one that took your bait.pgprescott said:
Your own words say everything that I need to say about you.DoubleEgger said:
As I mentioned I’m a customer not their consultant. From what I’ve seen over the years, many managers will show empathy to your face, but do nothing to correct issues especially in what they consider to be isolated incidents. I have been dealing with commercial customers for my entire career.pgprescott said:
I assure you the ownership would be very thankful to hear the story. They cannot correct things they are ignorant about. It is unlikely the incompetent parties are self reporting.DoubleEgger said:
Why bother if you aren’t going to buy from them again? Seems like a waste of time to me. It’s not my problem to correct their deficiencies. I always used to tell my sales staff that a customer who was b!tching was simply trying to be heard but deep down wanted to do business with you. Why would they take the time to call me and tell me my price was high or they didn’t like something that was going on? If someone is truly set on moving on from a vendor, they just leave and stop expending any energy.Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
Let’s have a gentleman’s agreement moving forward. I don’t like you and you don’t like me. That’s obvious. I’m going to act like you don’t exist on the forum and would appreciate the same courtesy from you.
-
Dealer emailed last night. They will have another on the lot this morning. I asked them to run some numbers before I went down for a 3rd time.
To bad their trade-in allowance was less than autotrader instant cash offer and about 20% less than NADA clean trade.
Luckily, that makes moving on to better dealers much easier.I would rather light a candle than curse your darkness.
-
I know there are some good dealers out there, but what is it, 10%? I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership. 4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc. Every step of the way, games, playing with numbers and anything except straightforward.
Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick. An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career. My son just laughed.
I tend to keep cars 10 years, and this is probably why.THANK YOU FOR YOUR ATTENTION TO THIS MATTER -
In high school I worked as a lot attendant for a local car dealership. Trust me, things were a lot worse before the internet. Car salesmen are born liars. If you ever find one who’s a straight shooter, let me know, because he’s a unicorn.Legume said:I know there are some good dealers out there, but what is it, 10%? I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership. 4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc. Every step of the way, games, playing with numbers and anything except straightforward.
Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick. An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career. My son just laughed.
I tend to keep cars 10 years, and this is probably why."I've made a note never to piss you two off." - Stike
"The truth is, these are not very bright guys, and things got out of hand." - Deep Throat -
Guy Bridget bought her Audi from does internet sales for the dealership and is about as straight forward as it gets. No hype, no pressure, no schtick. No BS. Helped her find discounts through all the associations we have.JohnInCarolina said:
In high school I worked as a lot attendant for a local car dealership. Trust me, things were a lot worse before the internet. Car salesmen are born liars. If you ever find one who’s a straight shooter, let me know, because he’s a unicorn.Legume said:I know there are some good dealers out there, but what is it, 10%? I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership. 4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc. Every step of the way, games, playing with numbers and anything except straightforward.
Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick. An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career. My son just laughed.
I tend to keep cars 10 years, and this is probably why.
Turns out he's friends with some friends of ours.
______________________________________________I love lamp.. -
Yes the internet is a wonderful tool for car negotiations. Bought a car in 1989, the next time was 1998 (a SWMBO SUV) with internet assistance.
Went to a couple of dealers, found "the one" and an easy sale as no trade-in. I had done my home-work so we began the dance. Decided to continue the performance the next day. I was casually questioning mark-ups on the add-ons to the suv. He said I had no idea what I was talking about. I suggested he pick an accessory, write their price for it on a piece of paper and I would do the same. We exchanged papers-his expression and approach changed when his and my #'s were the same. It was smooth sailing after that as the dealer had not embraced the internet at that time. Can't get away with that now.
Louisville; Rolling smoke in the neighbourhood. Life is too short for light/lite beer! Seems I'm livin in a transitional period. CHEETO (aka Agent Orange) makes Nixon look like a saint. -
Our guy tried to add $1k to the internet price because we were there in person, because the fine print said that price was with a trade in (not sure it did, we never saw that and couldn’t find it online) and then quickly said, don’t worry, we’ll honor it when we called BS.
He also kept bringing up the ‘real value price’ is 5k more, then later it was 6k more. Always trying to shift the goal posts. It’s sales, I get that, but it’s on the slimier side. We ended up paying about $500 less than the internet price and we knew going in that was on the good side of a fair price so we were happy with the price, if not the process.THANK YOU FOR YOUR ATTENTION TO THIS MATTER -
Luckily I only have to go through the ordeal about every 8 years.
-
Bought SWMBO's current ride 8+ years ago and mine 15 years ago.
Did help youngest son thru the ordeal 5 years ago.
I can get into the entertainment value of the whole process depending on the sales person. Just don't be the first one to offer a number unless you know it is a ridiculously low-ball amount.Louisville; Rolling smoke in the neighbourhood. Life is too short for light/lite beer! Seems I'm livin in a transitional period. CHEETO (aka Agent Orange) makes Nixon look like a saint. -
Ive tried negotiating with dealers recently on a used sienna van for my mom. Basically after visiting several dealers they all said they no longer nego, they just put there bottom line in the website to get people in, since everyone shops lots online they advertise their lowest price.
South of Columbus, Ohio. -
Another thing that drives me nuts it "what do you want your payment to be?"
South of Columbus, Ohio. -
I be like, ZERO muthafuckah!alaskanassasin said:Another thing that drives me nuts it "what do you want your payment to be?"
______________________________________________I love lamp..
Categories
- All Categories
- 184K EggHead Forum
- 16.1K Forum List
- 461 EGGtoberfest
- 1.9K Forum Feedback
- 10.5K Off Topic
- 2.4K EGG Table Forum
- 1 Rules & Disclaimer
- 9.2K Cookbook
- 15 Valentines Day
- 118 Holiday Recipes
- 348 Appetizers
- 521 Baking
- 2.5K Beef
- 90 Desserts
- 167 Lamb
- 2.4K Pork
- 1.5K Poultry
- 33 Salads and Dressings
- 322 Sauces, Rubs, Marinades
- 548 Seafood
- 175 Sides
- 122 Soups, Stews, Chilis
- 40 Vegetarian
- 103 Vegetables
- 315 Health
- 293 Weight Loss Forum










