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OT - Car Dealership Question
Comments
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Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.LBGE, and just enough knowledge and gadgets to be dangerous .
Buford,Ga. -
Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
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DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service. -
When a car dealership treats me badly I make it my business to keep five people from going there. Actually any business that does that come to think of it. One Chevrolet dealership got the story including their name and address posted on a Chevrolet forum but they were a special sort of stupid.
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pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
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Local dealer service department tried to screw me over BIG time, but was too smart and went elsewhere! Bought the truck from them, but never again! BTW, the truck has horns, but not the kind that make noise...
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DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. -
pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. -
DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess.
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DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
Pete seems to love attacking the character of anyone who doesn’t agree with his views. Went so far as to go after an entire industry that you likely know nothing about in your typical condescending manner. This must be those Midwestern values you keep hanging your hat on.
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pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
Leave a review on google. Save others from wasting their time.South of Columbus, Ohio.
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DoubleEgger said:Pete seems to love attacking the character of anyone who doesn’t agree with his views. Went so far as to go after an entire industry that you likely know nothing about in your typical condescending manner. This must be those Midwestern values you keep hanging your hat on.
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DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
P.S. elevator project managers not giving a crap is rampant in the construction industry. No surprise I guess. -
DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore. -
pgprescott said:DoubleEgger said:pgprescott said:DoubleEgger said:Markarm4119 said:Would definitively let GM know why I am now an Ex customer ! If the dealership is family owned, I would climb the family tree to contact owners.
I would take a calm and cool approach with them, but the perception you have is they value moving units more than good customer service.
I used to be the guy that would talk to management for the very reasons that you mentioned Pete. I just don’t give a crap anymore.
Let’s have a gentleman’s agreement moving forward. I don’t like you and you don’t like me. That’s obvious. I’m going to act like you don’t exist on the forum and would appreciate the same courtesy from you.
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Dealer emailed last night. They will have another on the lot this morning. I asked them to run some numbers before I went down for a 3rd time.
To bad their trade-in allowance was less than autotrader instant cash offer and about 20% less than NADA clean trade.
Luckily, that makes moving on to better dealers much easier.Maybe your purpose in life is only to serve as an example for others? - LPL
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I know there are some good dealers out there, but what is it, 10%? I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership. 4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc. Every step of the way, games, playing with numbers and anything except straightforward.
Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick. An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career. My son just laughed.
I tend to keep cars 10 years, and this is probably why.Love you bro! -
Legume said:I know there are some good dealers out there, but what is it, 10%? I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership. 4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc. Every step of the way, games, playing with numbers and anything except straightforward.
Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick. An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career. My son just laughed.
I tend to keep cars 10 years, and this is probably why."I've made a note never to piss you two off." - Stike -
JohnInCarolina said:Legume said:I know there are some good dealers out there, but what is it, 10%? I had a very typical and frustrating experience lately helping my son buy a used car from a new car dealership. 4 hours to get through the ordeal when he knew he wanted it before we stepped on the lot, pending test drive, etc. Every step of the way, games, playing with numbers and anything except straightforward.
Salesman was a clown, spent 30 min whining about how his sales are down, he’s been there all day and made $0/hour, salesmen getting fired all the time for not performing, really laying the whole sympathy thing on thick. An hour later he’s telling how his whole family is in the car business, telling my son he has good eye contact and presence and he could get him a job in car sales, it’s a great career. My son just laughed.
I tend to keep cars 10 years, and this is probably why.
Turns out he's friends with some friends of ours.
______________________________________________I love lamp.. -
Yes the internet is a wonderful tool for car negotiations. Bought a car in 1989, the next time was 1998 (a SWMBO SUV) with internet assistance.
Went to a couple of dealers, found "the one" and an easy sale as no trade-in. I had done my home-work so we began the dance. Decided to continue the performance the next day. I was casually questioning mark-ups on the add-ons to the suv. He said I had no idea what I was talking about. I suggested he pick an accessory, write their price for it on a piece of paper and I would do the same. We exchanged papers-his expression and approach changed when his and my #'s were the same. It was smooth sailing after that as the dealer had not embraced the internet at that time. Can't get away with that now.
Louisville; Rolling smoke in the neighbourhood. # 38 for the win. Life is too short for light/lite beer! Seems I'm livin in a transitional period. -
Our guy tried to add $1k to the internet price because we were there in person, because the fine print said that price was with a trade in (not sure it did, we never saw that and couldn’t find it online) and then quickly said, don’t worry, we’ll honor it when we called BS.
He also kept bringing up the ‘real value price’ is 5k more, then later it was 6k more. Always trying to shift the goal posts. It’s sales, I get that, but it’s on the slimier side. We ended up paying about $500 less than the internet price and we knew going in that was on the good side of a fair price so we were happy with the price, if not the process.Love you bro! -
Luckily I only have to go through the ordeal about every 8 years.
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Bought SWMBO's current ride 8+ years ago and mine 15 years ago.
Did help youngest son thru the ordeal 5 years ago.
I can get into the entertainment value of the whole process depending on the sales person. Just don't be the first one to offer a number unless you know it is a ridiculously low-ball amount.Louisville; Rolling smoke in the neighbourhood. # 38 for the win. Life is too short for light/lite beer! Seems I'm livin in a transitional period. -
Ive tried negotiating with dealers recently on a used sienna van for my mom. Basically after visiting several dealers they all said they no longer nego, they just put there bottom line in the website to get people in, since everyone shops lots online they advertise their lowest price.
South of Columbus, Ohio. -
Another thing that drives me nuts it "what do you want your payment to be?"
South of Columbus, Ohio. -
alaskanassasin said:Another thing that drives me nuts it "what do you want your payment to be?"
______________________________________________I love lamp..
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