OT - Car Dealership Question

Ozzie_Isaac

We were at car dealership working a deal on a 2018 Jeep.  While working the deal another employee bought it.  Not sold it to another customer, but an employee bought it.

Curious for you guys who work at dealerships if that is kosher.

lousubcap

I don't work in a dealership or the car business but from an integrity perspective I would say "screw them" and go elsewhere as fast as I could.  
I will be interested in the industry founded responses. 

Thatgrimguy

Ozzie_Isaac said:

We were at car dealership working a deal on a 2018 Jeep.  While working the deal another employee bought it.  Not sold it to another customer, but an employee bought it.

Curious for you guys who work at dealerships if that is kosher.

It's mistake that happens and probably was a complete accident. You have multiple sales managers and finance people all working at the same time. While you sitting out on the floor are working a deal with Manager A and Employee B.  on the other side of the showroom (or even sitting right next to manager A) is Manager C and Employee D. They are also working a deal on that vehicle and have no  idea that it's being worked at the same time by the other pair. It's happened to me loads of time. It's an honest mistake. Till deals are loaded through finance nothing is final so nothing is in the system.

I guarantee the General Sales Manager and the other managers are pissed it happened. But what do  you do? Tell your employee (who has probably been eyeballing and asking about that vehicle since it got on the lot) they are out because the customer is worth more than them. Great way to lose an employee. On the other hand it's also a great way to lose a customer. Rock and a hard place.

Ozzie_Isaac

@Thatgrimguy the employee knew.  We test drove it this morning.  Then ran a few errands and discussed it.  When we showed back up the employee hustled out, did a quick test drive, then as he walked past us he laughed and said "I'm buying it, you will find another one."  I listened to the arguing in the back between our salesman and the employee.  We decided to just leave.

Real kicker is he is trying to lease it.

DMW

Ozzie_Isaac said:

@Thatgrimguy the employee knew.  We test drove it this morning.  Then ran a few errands and discussed it.  When we showed back up the employee hustled out, did a quick test drive, then as he walked past us he laughed and said "I'm buying it, you will find another one."  I listened to the arguing in the back between our salesman and the employee.  We decided to just leave.

Real kicker is he is trying to lease it.

That was prickish of him

Legume

oh, I would definitely tell that story to the gen mgr.  they need to find you another identical one right away - or you can tell your story online.  

pgprescott

Thatgrimguy said:

Ozzie_Isaac said:

We were at car dealership working a deal on a 2018 Jeep.  While working the deal another employee bought it.  Not sold it to another customer, but an employee bought it.

Curious for you guys who work at dealerships if that is kosher.

It's mistake that happens and probably was a complete accident. You have multiple sales managers and finance people all working at the same time. While you sitting out on the floor are working a deal with Manager A and Employee B.  on the other side of the showroom (or even sitting right next to manager A) is Manager C and Employee D. They are also working a deal on that vehicle and have no  idea that it's being worked at the same time by the other pair. It's happened to me loads of time. It's an honest mistake. Till deals are loaded through finance nothing is final so nothing is in the system.

I guarantee the General Sales Manager and the other managers are pissed it happened. But what do  you do? Tell your employee (who has probably been eyeballing and asking about that vehicle since it got on the lot) they are out because the customer is worth more than them. Great way to lose an employee. On the other hand it's also a great way to lose a customer. Rock and a hard place.

Yes. You tell him he’s out. No brainer. 

Jeremiah

Consider yourself lucky. JEEPS SUCK. 

HeavyG

I'm guessing that there is no shortage of Jeep dealers in your area.

Ozzie_Isaac

DMW said:

Ozzie_Isaac said:

@Thatgrimguy the employee knew.  We test drove it this morning.  Then ran a few errands and discussed it.  When we showed back up the employee hustled out, did a quick test drive, then as he walked past us he laughed and said "I'm buying it, you will find another one."  I listened to the arguing in the back between our salesman and the employee.  We decided to just leave.

Real kicker is he is trying to lease it.

That was prickish of him

Truthfully, that is the whole reason I got upset.  First one to the table wins, but being an employee and a d!ck is what made me mad.

This would have been Jeep #2 from this dealer in 7 months.

saluki2007

D!ck move by employee

Ozzie_Isaac

Jeremiah said:

Consider yourself lucky. JEEPS SUCK. 

Hahaha! Between my sister, parents and me, we have had 7 new Jeeps over the last 3 years.  I know the complaints and issues and they are all true.  However, I still really like them.

Jeremiah

Ozzie_Isaac said:

Jeremiah said:

Consider yourself lucky. JEEPS SUCK. 

Hahaha! Between my sister, parents and me, we have had 7 new Jeeps over the last 3 years.  I know the complaints and issues and they are all true.  However, I still really like them.

My wife has one. She loves it. I hate it. Lol

Ozzie_Isaac

Thatgrimguy said:

Ozzie_Isaac said:

We were at car dealership working a deal on a 2018 Jeep.  While working the deal another employee bought it.  Not sold it to another customer, but an employee bought it.

Curious for you guys who work at dealerships if that is kosher.

It's mistake that happens and probably was a complete accident. You have multiple sales managers and finance people all working at the same time. While you sitting out on the floor are working a deal with Manager A and Employee B.  on the other side of the showroom (or even sitting right next to manager A) is Manager C and Employee D. They are also working a deal on that vehicle and have no  idea that it's being worked at the same time by the other pair. It's happened to me loads of time. It's an honest mistake. Till deals are loaded through finance nothing is final so nothing is in the system.

I guarantee the General Sales Manager and the other managers are pissed it happened. But what do  you do? Tell your employee (who has probably been eyeballing and asking about that vehicle since it got on the lot) they are out because the customer is worth more than them. Great way to lose an employee. On the other hand it's also a great way to lose a customer. Rock and a hard place.

Cool to know the stuff does happen.  First person with cash gets it.  I think the employees smug comments to my wife and myself was my main issue.

I tend to be an impulse car buyer, so this will actually cause me to slow my roll and check out other dealers.  I mostly stopped by while getting my truck serviced next door and wanted to see the new Wranglers in person.  Might even check out Range Rovers or even go totally nuts and check out a Porsche Panamera (4 real seats is a requirement).  Or stick my original plan and pull the trigger on a lift, tires, bumpers, skids, and rock rails.

I realize that is a list of love/hate cars, but what is a person to do.

Legume

I hear Camry's are nice and sensible.

Ozzie_Isaac

Legume said:

I hear Camry's are nice and sensible.

Had an Accord once.  It was super reliable car and perfectly comfortable.  Not sure why a person wants anything more.

nolaegghead

Ozzie_Isaac said:

Thatgrimguy said:

Ozzie_Isaac said:

We were at car dealership working a deal on a 2018 Jeep.  While working the deal another employee bought it.  Not sold it to another customer, but an employee bought it.

Curious for you guys who work at dealerships if that is kosher.

It's mistake that happens and probably was a complete accident. You have multiple sales managers and finance people all working at the same time. While you sitting out on the floor are working a deal with Manager A and Employee B.  on the other side of the showroom (or even sitting right next to manager A) is Manager C and Employee D. They are also working a deal on that vehicle and have no  idea that it's being worked at the same time by the other pair. It's happened to me loads of time. It's an honest mistake. Till deals are loaded through finance nothing is final so nothing is in the system.

I guarantee the General Sales Manager and the other managers are pissed it happened. But what do  you do? Tell your employee (who has probably been eyeballing and asking about that vehicle since it got on the lot) they are out because the customer is worth more than them. Great way to lose an employee. On the other hand it's also a great way to lose a customer. Rock and a hard place.

Cool to know the stuff does happen.  First person with cash gets it.  I think the employees smug comments to my wife and myself was my main issue.

I tend to be an impulse car buyer, so this will actually cause me to slow my roll and check out other dealers.  I mostly stopped by while getting my truck serviced next door and wanted to see the new Wranglers in person.  Might even check out Range Rovers or even go totally nuts and check out a Porsche Panamera (4 real seats is a requirement).  Or stick my original plan and pull the trigger on a lift, tires, bumpers, skids, and rock rails.

I realize that is a list of love/hate cars, but what is a person to do.

If you want to save some money and this is for off-roading, get a used (they no longer make them) Toyota FJ that's decked out.   If you are nuts enough to drop 100k on a Panamera, consider the Macan.  Glowing reviews, they couldn't make them fast enough the first couple of years.

https://www.caranddriver.com/porsche/macan

Ozzie_Isaac

nolaegghead said:

Ozzie_Isaac said:

Thatgrimguy said:

Ozzie_Isaac said:

We were at car dealership working a deal on a 2018 Jeep.  While working the deal another employee bought it.  Not sold it to another customer, but an employee bought it.

Curious for you guys who work at dealerships if that is kosher.

It's mistake that happens and probably was a complete accident. You have multiple sales managers and finance people all working at the same time. While you sitting out on the floor are working a deal with Manager A and Employee B.  on the other side of the showroom (or even sitting right next to manager A) is Manager C and Employee D. They are also working a deal on that vehicle and have no  idea that it's being worked at the same time by the other pair. It's happened to me loads of time. It's an honest mistake. Till deals are loaded through finance nothing is final so nothing is in the system.

I guarantee the General Sales Manager and the other managers are pissed it happened. But what do  you do? Tell your employee (who has probably been eyeballing and asking about that vehicle since it got on the lot) they are out because the customer is worth more than them. Great way to lose an employee. On the other hand it's also a great way to lose a customer. Rock and a hard place.

Cool to know the stuff does happen.  First person with cash gets it.  I think the employees smug comments to my wife and myself was my main issue.

I tend to be an impulse car buyer, so this will actually cause me to slow my roll and check out other dealers.  I mostly stopped by while getting my truck serviced next door and wanted to see the new Wranglers in person.  Might even check out Range Rovers or even go totally nuts and check out a Porsche Panamera (4 real seats is a requirement).  Or stick my original plan and pull the trigger on a lift, tires, bumpers, skids, and rock rails.

I realize that is a list of love/hate cars, but what is a person to do.

If you want to save some money and this is for off-roading, get a used (they no longer make them) Toyota FJ that's decked out.   If you are nuts enough to drop 100k on a Panamera, consider the Macan.  Glowing reviews, they couldn't make them fast enough the first couple of years.

https://www.caranddriver.com/porsche/macan

I drove Porsches Cayenne (their other SUV) and it felt like a rebaged Toureg which I was not fond of.  Maybe the Macan is better

saluki2007

My dad drove the cayenne and agreed. He really like the new Volvo until he drove the Levante. He went with the Levante. 

Cashfan

I probably would not go back to that dealership.

There's a local gun shop I stop into from time to time and one of the employees has reapetedly bragged about how the nice older S&W's end up in his safe instead of the for sale cabinet. I made a comment about how I quit coming in because they never have anything good in the used section, and he laughs.... It's pretty irritating. I know it will always happen, but the employees shouldn't gloat or even mention that they buy the good stuff instead of putting it on the shelf. I used to stop in every couple weeks or so, and have purchased from them before. Now I usually only go there when I can't find something anywhere else and I need it in a hurry. Prices are high, they are $50 higher for the same firearm than a store 2 miles away.

SGH

DMW said:

That was prickish of him

Mind your language mister

WeberWho

Try driving from Minnesota to Chicago after being told they would hold the vehicle for you. Two and a half hours into hours the trip we were told the "sister dealership came and picked up the car off their dealership lot and sold it without them knowing". It was complete BS.

I also had a local dealer tell us he test drove the car we were looking at that morning and insured us that it was a manual transmission. I forgot to ask a different question so I called on the way to the dealer. This time I got a different salesman. I gave him the same reference number for the car I called on earlier. This salesman informed me that they sold that car 3 months earlier and that the other salesman didn't drive the car earlier that morning. 

Good dealers are out there. Just not too many of them. It took us 4 times to find the right one. Keep on looking. You'll eventually find the right one 

Ozzie_Isaac

WeberWho said:

Try driving from Minnesota to Chicago after being told they would hold the vehicle for you. Two and a half hours into hours the trip we were told the "sister dealership came and picked up the car off their dealership lot and sold it without them knowing". It was complete BS.

I also had a local dealer tell us he test drove the car we were looking at that morning and insured us that it was a manual transmission. I forgot to ask a different question so I called on the way to the dealer. This time I got a different salesman. I gave him the same reference number for the car I called on earlier. This salesman informed me that they sold that car 3 months earlier and that the other salesman didn't drive the car earlier that morning. 

Good dealers are out there. Just not too many of them. It took us 4 times to find the right one. Keep on looking. You'll eventually find the right one 

Yikes!  I remember when all that was going on.  I would be livid.  Luckily we were only a few miles from home.

Gulfcoastguy

I was on the flip side of that equation 5 years ago. While at the VW store I knew exactly what options I wanted but had a list of 4 acceptable colors. The first option was sold in Florida before my car agent could get it locked down. The second acceptable choice was in Memphis 325 miles away. He locked it down and had somebody drive it down by noon the next day. Now THAT was a salesman. Too back VW poisoned their reputation less than 3 years later.

lousubcap

saluki2007 said:

My dad drove the cayenne and agreed. He really like the new Volvo until he drove the Levante. He went with the Levante. 

How does he like the Masarati??  

saluki2007

lousubcap said:

saluki2007 said:

My dad drove the cayenne and agreed. He really like the new Volvo until he drove the Levante. He went with the Levante. 

How does he like the Masarati??  

He's had it for about a year and a half and still loves it. He has the lower engine but it still has tons of power and speed. On the interstate it like you are sliding on ice its so smooth. Inside is very comfy and looks great. He tried the bentley SUV and that was best thing he had ever been in, but its also twice as much. 

lousubcap

@saluki2007 - Appreciate the review.  I'm glad he is still enjoying the ride.  Gotta admit til now I didn't know Bentley had entered that market.  But that's an orbit I won't enter regardless of my fueling attempts with LEO.  

caliking

Very much a dik move. Especially given your purchasing history at that dealership. I would take your business elsewhere, and definitely let the manager know why. 

I’m no car buff, and a relative cheapskate. I bought my truck  at Carmax and it was the smoothest vehicle deal ever. Searched the inventory of all of the Houston metro area branches, test drove 4 trucks, picked one, and done. 

Dobie

Car dealers suck, buy a brand that requires the least dealership trips.
Jeep isn’t it 

DoubleEgger

saluki2007 said:

My dad drove the cayenne and agreed. He really like the new Volvo until he drove the Levante. He went with the Levante. 

That’s a sweet ride for the money 

blind99

If you have the chance, try Costco. You can pick any car with any options. Only catch is you can’t pick the dealer. It’d be funny if the dealer that hosed you was the Costco dealer and they ended up selling you the car even cheaper.