Ceramic Grill Store

GrillSgt

Is there a video of the woo? Still not sure how it works. 

Woodchunk

Since you are a full service big green egg dealer will that let you sell your product for the eggs also once the egg products are on the shelf? On the surface it would seem like a huge conflict.

Grillmagic

I haven't posted anything in more than a year here because of being flamed/bullied by a regular, I do check the site on a regular bases and wanted to share my support, all the best Tom!

RRP

Grillmagic said:

I haven't posted anything in more than a year here because of being flamed/bullied by a regular, I do check the site on a regular bases and wanted to share my support, all the best Tom!

Welcome back, Chuck! I wondered what happened to you. BTW do you ever run into my old neighbor, Rex Havens, on the circuit? He moved to TX and I've lost all track of him.

bgebrent

Grillmagic said:

I haven't posted anything in more than a year here because of being flamed/bullied by a regular, I do check the site on a regular bases and wanted to share my support, all the best Tom!

Welcome back.

JohnnyTarheel

I too have my large full of CGS product. I stand by it and will continue to support your products. I constantly refer folks to you.  

Grillmagic

Hey Ron, I have not heard anything of Rex in a couple years.

Markarm4119

Tom, got the PSWOO from you guys !
Stay classy CGS !

Acn

BGE should know...

buzzvol

An AR for my large is on my wish list.  I won't be buying any copy cats.  Only from CGS.

GoBadgers1

Love everything I've bought from CGS.

DMW

I know where to go when I need more accessories, great job with what you've done Tom and family. Keep at it.

The Cen-Tex Smoker

GrillSgt said:

Is there a video of the woo? Still not sure how it works. 

Yes. It’s now on the bge Facebook video. 

GrillSgt

Ok thanks

Corvus

Before retiring 3 years ago, I owned a small company in a field with large competitors.  We couldn't compete with their marketing or big checkbooks but we offered THE BEST customer service (according to our A List customers).  I am a satisfied repeat customer of CGS and have referred your products to all of my friends.  All the best...............a loyal owner.

blind99

caliking said:

I wonder what their plan is for copying your above-and-beyond-level of service??

More than once, it’s been said on the forum “call Tom. He’ll set you up without trying to up-sell anything.” I’m hoping that your attention to the customer and your great products will put you up on top of all this. 

@caliking I called Tom and he WOULD NOT upsell me despite my trying. I wanted more goodies and he recommended I learn the capabilities of the basic package and then order more when I knew what I needed. 

Great store, great service, great product. 

blind99

The Cen-Tex Smoker said:

GrillSgt said:

Is there a video of the woo? Still not sure how it works. 

Yes. It’s now on the bge Facebook video. 

Damn that’s funny. My exact thought when I saw the video. 

SciAggie

@tjv You have my support. When I visited your store I received a warm welcome and great service. I like the products I am using. 

bgebrent

This should remain on top.

Focker

Rigs in a large and small, bought another small as a gift.
Top tier products.
Do what ya gotta do.
Best of luck.

distanceman

Another vote of confidence for CGS and @tjv. Got a Woo, half moon heat deflectors and stainless drip pan for the XL. Love it. 

I think Kamado Joe already rips off most ideas, makes minor adjustments and calls it innovation...but the BGE version looked to be a carbon copy from CGS. It's a shame. 

YukonRon

The barometer of success for all enterprising companies, is intelligence in concept, education of the client,  and client services in sales support that has been top notch.

CGS has done this, and the success is well documented.

I have been waiting for my platesetter to break (again) before ordering complete set ups for my two eggs, and, trust me,  there will be zero chance, the folks at BGE, get my business.

Sorry, but, I too work in a business where patents are stepped over by competitors, and damages are tremendous. If they build something better, I tip my hat. If they build the same, I look at them as theives. 

As do the courts. Do what you must to protect what is yours.

My best to you Tom. I will be making contact, very soon for orders.

milesvdustin

If this thread gets buffaloed we know it struck a chord. 

ryantt

I am disgusted by the folks at BGE.  @YukonRon is absolutely correct they are thieves.  I do not own any CGS product yet; however I will now be ordering to support @tjv.  

dharley

I had been holding off ordering a PSWOO. Until this ****. Order placed. 

StillH2OEgger

I will definitely be happy when I eventually break my platesetter and have an excuse to upgrade with CGS.

lousubcap

No need to wait for the broken platesetter.  The PSWOO is a great rig and right now you can get it and the extender and D-ring package deal.  This affords use of the PS and many other options.  Give it a look.
No affiliation here but I have the PSWOO and extender rig in my LBGE and it is perfect for me.  FWIW-

Ozzie_Isaac

Woo and CGS stones in my three eggs, also the drip pans from them. I own one platesetter in my minimax because it was part of the deal, but still ordered Woo and stone.

Using my Woo/stone/drip pan in my XL right now for a pork shoulder.

kweitz

Will continue with CGS. Have all I need for my large. New MM to join the fray after DizzyFest. Will need more product from Tom. 

Legume

@tjv that should be fun selling those side by side with yours.  I know which I’ll continue to buy.

I’m here for the forum, not the color of the ceramic.  Almost bought a Primo but went green because I was advised more aftermarket accessories.