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Am I the only Canuck with a warranty replacement that’s not happening?
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Cmyachtie
Posts: 101
i keep reading about all the accolades of BGE warranty but is that just for the US customers?
I have been trying to get a replacement for my 3 old month platesetter for my MiniMax starting in July and after months of waiting was told by the dealer that the BGE rep had approved the replacement finally and it should arrive with their next shipment, we’ll shipment arrived bit not my platesetter was told by dealer they would check into it and get back to me, that was again some time ago....they never get back I eventually have to call them for updates, I also called a week or two ago the US head office but was referred to the Canadian office and was also told they would check into the matter and get back to me......still waiting.....
Platesetter has a 2 to 3 inch crack (not hairline).
just wondering if this timeline is normal???
I have been trying to get a replacement for my 3 old month platesetter for my MiniMax starting in July and after months of waiting was told by the dealer that the BGE rep had approved the replacement finally and it should arrive with their next shipment, we’ll shipment arrived bit not my platesetter was told by dealer they would check into it and get back to me, that was again some time ago....they never get back I eventually have to call them for updates, I also called a week or two ago the US head office but was referred to the Canadian office and was also told they would check into the matter and get back to me......still waiting.....
Platesetter has a 2 to 3 inch crack (not hairline).
just wondering if this timeline is normal???
MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada
Comments
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have bad dealers here as well, your dealer probably has one in stock. any other dealers nearby, the im waiting for delivery does not happen in the winter in northern climates
fukahwee maineyou can lead a fish to water but you can not make him drink it -
I have resolved issued by contacting Bruce at the Mothership. he handled warranty issues and was a huge help.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Welcome to the Swamp.....GO GATORS!!!! -
No, there is something going on. A warranty claim for the base of my large has been approved and my dealer gave me the base from another unit because it was taking too long. I am still waiting for the bands (dealer had to submit 3 claims and is still waiting). My 5 year warranty on the band has now expired so I hope it won’t be a problem.____________________Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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Not going to help you now, but I drove into the US to buy my egg, saved almost 50% so I figured if I ever had issues at least I would have saved a bunch for replacement parts. That dealer has since stopped selling eggs, but I have made a claim with a different dealer in the same area twice and everything went well. I don't know if theres a lot less competition in Canada, but for service I have always had better luck on the states side for any decent sized purchase. I feel for you
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Where in Canada are you?
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I have had no problems with warranty, us d it a few times and just have to get around to taking a picture of my base for that replacement.
I have had to wait a few months, depending on the next scheduled BGE delivery, which is not a problem for me.
Dave
Cambridge, Ontario - CanadaLarge (2010), Mini Max (2015), Large garden pot (2018) -
Agree with others who say it sounds like a dealer issue rather than at the corporate level, neither of which helps you get what you need. Good luck getting this resolved expeditiously.Stillwater, MN
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chuckytheegghead said:Where in Canada are you?MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
Dave in Florida said:I have resolved issued by contacting Bruce at the Mothership. he handled warranty issues and was a huge help.MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
paqman said:No, there is something going on. A warranty claim for the base of my large has been approved and my dealer gave me the base from another unit because it was taking too long. I am still waiting for the bands (dealer had to submit 3 claims and is still waiting). My 5 year warranty on the band has now expired so I hope it won’t be a problem.
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Order a stone and woo and scrap the platesetter. It’s a much better setup for the MM.
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It's been well documented that warranty service is either poor or non existent in Canada. At least it was a problem a few years ago. Not sure if it improved since then. Apparently not
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odie91 said:It's been well documented that warranty service is either poor or non existent in Canada. At least it was a problem a few years ago. Not sure if it improved since then. Apparently not
thanksMMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
DoubleEgger said:Order a stone and woo and scrap the platesetter. It’s a much better setup for the MM.
i find it impossible to go there unless bottom is wide open And top Daisy wheel half off...MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
I have had no issues at all with any warranty.County of Parkland, Alberta, Canada
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AlbertaEgger said:I have had no issues at all with any warranty.County of Parkland, Alberta, Canada
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The way I understand it, BGE has a single distributor for Canada. Makes sense that a replacement would be included in the next shipment, that shipment from the distributor in the centre of the universe “Tranta”, might take some time to get to a dealer in Nova Scotia. I’ve heard similar stories from folks here on the left coast, as noted by @poster above, many here drive to Washington State and bypass the rather mediocre Canadian distributor used by BGE.
Hang in there, you will get your replacement sometime.Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad! -
Skiddymarker said:The way I understand it, BGE has a single distributor for Canada. Makes sense that a replacement would be included in the next shipment, that shipment from the distributor in the centre of the universe “Tranta”, might take some time to get to a dealer in Nova Scotia. I’ve heard similar stories from folks here on the left coast, as noted by @poster above, many here drive to Washington State and bypass the rather mediocre Canadian distributor used by BGE.
Hang in there, you will get your replacement sometime.MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
Skiddymarker said:The way I understand it, BGE has a single distributor for Canada. Makes sense that a replacement would be included in the next shipment, that shipment from the distributor in the centre of the universe “Tranta”, might take some time to get to a dealer in Nova Scotia. I’ve heard similar stories from folks here on the left coast, as noted by @poster above, many here drive to Washington State and bypass the rather mediocre Canadian distributor used by BGE.
Hang in there, you will get your replacement sometime.MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
MX platesetter is probably not a commonly stocked item, otherwise the dealer should give you one they have on display or in stock. Have to agree with @Skiddymarker about "Tranta" ... actually it's not just the distance, to qualify for free shipment, the dealer has to 'build' a minimum order quantity/$ which may not happen anytime soon if it's not a busy high volume dealer. One big advantage of KJ is you deal directly with KJ HQ and they ship replacement part to customer's home free of $hipping.
canuckland -
Canugghead said:MX platesetter is probably not a commonly stocked item, otherwise the dealer should give you one they have on display or in stock. Have to agree with @Skiddymarker about "Tranta" ... actually it's not just the distance, to qualify for free shipment, the dealer has to 'build' a minimum order quantity/$ which may not happen anytime soon if it's not a busy high volume dealer. One big advantage of KJ is you deal directly with KJ HQ and they ship replacement part to customer's home free of $hipping.Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
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Cmyachtie said:DoubleEgger said:Order a stone and woo and scrap the platesetter. It’s a much better setup for the MM.
i find it impossible to go there unless bottom is wide open And top Daisy wheel half off... -
My warranty replacement was painful, I think it was mostly the dealer.
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Cmyachtie said:DoubleEgger said:Order a stone and woo and scrap the platesetter. It’s a much better setup for the MM.
i find it impossible to go there unless bottom is wide open And top Daisy wheel half off...
https://ceramicgrillstore.com/collections/big-green-egg-minimax-small-accessories-by-ceramic-grill-store/products/150-mini-max-woo-bge
Thank you,DarianGalveston Texas -
Since you contacted the distributor just before Christmas, and they may be closed between Christmas and New Year, hopefully you'll hear back from them this week. Good luck!canuckland
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I have three eggs that have the ceramic glaze on the dome falling off. There was a bad run at the factory around 10 years ago. BGE Canada has been aware of it for at least 7 years. Finally got around to doing something about it last year and they want my original receipt. I can understand this but the order came directly from them to me. They no longer have the records and appear unwilling to do anything about it. It makes me feel like smashing my eggs on the ground but that would only hurt me.
Steve
Caledon, ON
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I made a claim on the plate setter and fire ring with my original dealer. They gave me their store demo plate setter the day I made the claim (not new but available immediately so fine...) and they called my 8 months later to say my fire box is in. It wasn't the fire box I needed (and the ring was broken but worked just fine).
I gave them **** for a bit about it and they explained that the warranty stuff shows up with their other orders. They weren't a huge seller of eggs so it takes time, or I could pay for the freight myself. The owner of BGE Canada (I think more like the distributor) and I had a chat at an Eggfest I was cooking at and he was non-committal about helping but said if they didn't sort it out to give him a call. I relocated the following week, contacted a local egg dealer and had my ring within 2 weeks. It would appear to me its actually dependant on the dealer alot more than BGE.
Ottawa Canada, Cigars, Hunting, Fishing and Egging -
Thanks guys, guess my Treatment is typical of dealers ordering BGE once or twice a year.....MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada -
Cmyachtie said:i keep reading about all the accolades of BGE warranty but is that just for the US customers?
I have been trying to get a replacement for my 3 old month platesetter for my MiniMax starting in July and after months of waiting was told by the dealer that the BGE rep had approved the replacement finally and it should arrive with their next shipment, we’ll shipment arrived bit not my platesetter was told by dealer they would check into it and get back to me, that was again some time ago....they never get back I eventually have to call them for updates, I also called a week or two ago the US head office but was referred to the Canadian office and was also told they would check into the matter and get back to me......still waiting.....
Platesetter has a 2 to 3 inch crack (not hairline).
just wondering if this timeline is normal???Cambridge, Ontario , Canada . XL BGE -
So I decided to make one more phone call to the dealer and talk to the store manager instead of his BGE guy........wo and behold got a callback saying he got me a platesetter he borrowed from another dealer for me, went to pick it up yesterday and discovered that even though diameterwise it is same as mine, the legs are shorter.....(about 50%)
so now I began to wonder if there are two different platesetters, one for the small and one for the MM.??MMx, my not so large BGE
Genesis E330 gasser
WiFi ANOVA SV
Halifax, Canada
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