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Warranty Question - Pay for Shipping

Bayou_Buzzard
Bayou_Buzzard Posts: 111
in EggHead Forum
Looking for input a warranty question.  I recently noticed that the fire ring and the fire box in my XL both had cracks.  Went to my dealer to report for a warranty claim.   Just heard back from them today with this:

The parts are covered under warranty however you would be responsible for the $150 charge for freight shipping.

Is this correct?  I was a bit surprised by this response.  Thought I would reach out to the forum for clarification.

Thanks in advance.


From the shores of Lake Michigan.  Grand Haven.
Unsalted and Shark Free
XL.  Woo Adjustable Rig Combo.  Flame Boss 300.
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Comments

  • hoosier_egger
    hoosier_egger Posts: 6,808
    Have them get the warranty parts on their next order from their distributor. You’ll avoid these “freight” charges or find a new dealer
    ~ John - Formerly known as ColtsFan  - https://www.instagram.com/hoosier_egger
    XL BGE, LG BGE, Med BGE, BGE Chiminea, Ardore Pizza Oven
    Bloomington, IN - Hoo Hoo Hoo Hoosiers!

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  • QDude
    QDude Posts: 1,068
    ColtsFan said:
    Have them get the warranty parts on their next order from their distributor. You’ll avoid these “freight” charges or find a new dealer
    Agree.  If it is a special delivery, they will charge for the shipping.  Have them include it in their next order and they should not charge you for it.  It sounds like you have a crappy dealer.

    Northern Colorado Egghead since 2012.

    XL BGE and a KBQ.

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  • stlcharcoal
    stlcharcoal Posts: 4,762
    $150 for freight?  BS!  That thing comes in a box and would be less than $30 on ground for a high volume shipper as the distributor is not more than a state or two away.  
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  • kl8ton
    kl8ton Posts: 6,432
    I've never paid shipping on warranty replacement parts. 
    Large, Medium, MiniMax, 36" Blackstone
    Grand Rapids MI
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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 23,179
    I hate dealers who do this. Totally shady. 
    Keepin' It Weird in The ATX FBTX
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  • Bayou_Buzzard
    Bayou_Buzzard Posts: 111
    Thank you all for the feedback.  I thought it did not sound right.  I am pushing back on them.
    From the shores of Lake Michigan.  Grand Haven.
    Unsalted and Shark Free
    XL.  Woo Adjustable Rig Combo.  Flame Boss 300.
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  • Bayou_Buzzard
    Bayou_Buzzard Posts: 111
    kl8ton said:
    I've never paid shipping on warranty replacement parts. 
    We are not far from each other.  Which dealer are you using?  I may have to switch.
    From the shores of Lake Michigan.  Grand Haven.
    Unsalted and Shark Free
    XL.  Woo Adjustable Rig Combo.  Flame Boss 300.
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  • brentm
    brentm Posts: 422
    edited October 2020
    I just picked up a new base for my large, a new ring, and a new firebox.  I didn't pay a dime.

    I ended up buying a gasket and a set of bands from them.

    I'd love to give your dealer the benefit of the doubt (perhaps you're dealing with a new employee).  But if it's a systemic problem, will BGE drop the hammer on them as a dealer?
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  • Foghorn
    Foghorn Posts: 10,228
    I've been waiting for 2 months for a replacement base for my XL.  But it will be free when it gets to my dealer...

    XXL BGE, Karebecue, Klose BYC, Chargiller Akorn Kamado, Weber Smokey Mountain, Grand Turbo gasser, Weber Smoky Joe, and the wheelbarrow that my grandfather used to cook steaks from his cattle

    San Antonio, TX

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  • johnnyp
    johnnyp Posts: 3,932
    Foghorn said:
    I've been waiting for 2 months for a replacement base for my XL.  But it will be free when it gets to my dealer...
    Foghorn's experience is similar to my own.  My dealer typically offers me two options. 1) No shipping charges, but I have to wait for them to receive a new order. This sometimes takes months.  or 2) Get the part much sooner and pay shipping.  

    I'd ask your dealer if the first scenario i mentioned is an option for you?  If not, time to find a new dealer.  (Make sure to buy something- anything- at the new place)
    XL & MM BGE, 36" Blackstone - Newport News, VA
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  • brentm
    brentm Posts: 422
    johnnyp said:
    I'd ask your dealer if the first scenario i mentioned is an option for you?  If not, time to find a new dealer.  (Make sure to buy something- anything- at the new place)
    Yeah, good advice for the small dealers.  Even if you buy a bag of smoking wood.

    Although I was curious about the Ace Hardware experience.  I've always appreciated the "Do it Best" Ace stores in the neighborhood.  If I had to pick a new dealer, they may be a logical choice.


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