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Pizza Stone Chipped

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SmokeOnTheMountain
SmokeOnTheMountain Posts: 51
in Off Topic
Just received my first pizza stone in the mail, and it has some small chips around the edges. Given that it’s ceramic I know that it’s brittle/fragile but didn’t know if this was normal condition to receive one in. Don’t want to make a stink to the company if this is just normal for pizza stones.
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  • Killit_and_Grillit
    Killit_and_Grillit Posts: 4,326
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    Post a pic!

    "Brought to you by bourbon, bacon, and a series of questionable life decisions."

    South of Nashville, TN

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  • Woodchunk
    Woodchunk Posts: 911
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    Send a picture to the company you bought it from.
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  • SmokeOnTheMountain
    SmokeOnTheMountain Posts: 51
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    There’s more minor ones all the way around on both sides but those are the bigger ones. Don’t know if this ruins the “integrity” or if it will be fine.
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  • RRP
    RRP Posts: 25,888
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    That, my friend, was a second before it was even packaged and not damaged in transit!  Was it priced as such?
    Re-gasketing America one yard at a time.
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  • SmokeOnTheMountain
    SmokeOnTheMountain Posts: 51
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    @RRP was sold as brand new. Like I said, didn’t know if this was normal or not, or if it would affect integrity. I have an email into the company now.
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  • Hntrss
    Hntrss Posts: 16
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    Send it back, they may not even want it back.  Maybe a free backup if you’re lucky
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  • GrateEggspectations
    GrateEggspectations Posts: 9,268
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    If it was me, I’d ask for a replacement. You paid for a new product and, accordingly, should receive something in new condition. 
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  • RRP
    RRP Posts: 25,888
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    SmokeOnTheMountain said:
    @RRP was sold as brand new. Like I said, didn’t know if this was normal or not, or if it would affect integrity. I have an email into the company now.
    Since this is a BGE sponsored site will you tell us whether or not it came from BGE? With the sharp edges I'm going to guess it wasn't and that it probably came from a ceramic kiln producer supplier. Right or wrong?
    Re-gasketing America one yard at a time.
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  • SmokeOnTheMountain
    SmokeOnTheMountain Posts: 51
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    Correct. This is not a BGE item but an aftermarket item from a third party website.
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  • RRP
    RRP Posts: 25,888
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    SmokeOnTheMountain said:
    Correct. This is not a BGE item but an aftermarket item from a third party website.
    GFL as a buddy used to say.
    Re-gasketing America one yard at a time.
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  • sirlancealot
    sirlancealot Posts: 506
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    I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.
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  • mEGG_My_Day
    mEGG_My_Day Posts: 1,653
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    sirlancealot said:
    I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.
    Ceramic grill store folks are awesome - I ordered  a rig from them on Tuesday I wanted by Friday.  It was late in the day (after 4pm) and they managed to get it shipped Tuesday and arrived today - a day early. Awesome!! 
    Memphis, TN 

    LBGE, 2 SBGE, Hasty-Bake Gourmet
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  • blasting
    blasting Posts: 6,262
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    sirlancealot said:
    I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.

    CGS is a terrific company, and your experience fits my own opinion of them.  Their racks and rigs cannot be beat.  The two stones I've got from them are a kinda rough compared to the fit and finish of my BGE stones.       
    Phoenix 
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  • sirlancealot
    sirlancealot Posts: 506
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    blasting said:



    sirlancealot said:
    I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.

    CGS is a terrific company, and your experience fits my own opinion of them.  Their racks and rigs cannot be beat.  The two stones I've got from them are a kinda rough compared to the fit and finish of my BGE stones.       
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  • sirlancealot
    sirlancealot Posts: 506
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    I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it
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  • blasting
    blasting Posts: 6,262
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    sirlancealot said:
    I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

    @sirlancealot

    If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.

    Phoenix 
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  • sirlancealot
    sirlancealot Posts: 506
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    blasting said:

    I'm trying it now Mr. Blasting. Let's see.
    sirlancealot said:
    I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

    @sirlancealot

    If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.


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  • sirlancealot
    sirlancealot Posts: 506
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    sirlancealot said:
    blasting said:

    I'm trying it now Mr. Blasting. Let's see.
    sirlancealot said:
    I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

    @sirlancealot

    If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.


    sirlancealot said:
    blasting said:

    I'm trying it now Mr. Blasting. Let's see.
    sirlancealot said:
    I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

    @sirlancealot

    If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.


    I think it worked this time. Thx.
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  • YukonRon
    YukonRon Posts: 16,989
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    I have a cheap pizza stone I picked up at World Market a few years back for around $20.00 - $25.00, I think, I just remember it being cheap.

    I have abused the stone, every way you can imagine, and it is still 100%.
    It is not massive, but it works.

    Just curios, anyone try a round CI plate?

    "Knowledge is Good" - Emil Faber

    XL and MM
    Louisville, Kentucky
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  • NPHuskerFL
    NPHuskerFL Posts: 17,629
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    Unacceptable.  Send it back. 
    LBGE 2013 & MM 2014
    Die Hard HUSKER & BRONCO FAN
    Flying Low & Slow in "Da Burg" FL
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  • SmokeOnTheMountain
    SmokeOnTheMountain Posts: 51
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    Just got an email back from company, sending out a replacement stone and no need to return the chipped one.
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  • Hungry Joe
    Hungry Joe Posts: 1,567
    edited February 2018
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    Excellent, looks like you had some GFL. What ever that means.

     
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  • Hntrss
    Hntrss Posts: 16
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    SmokeOnTheMountain said:
    Just got an email back from company, sending out a replacement stone and no need to return the chipped one.
    Bingo!
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  • tjv
    tjv Posts: 3,830
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    RRP said:
    That, my friend, was a second before it was even packaged and not damaged in transit!  Was it priced as such?
    That, my friend, is not close to correct.......

    t
    www.ceramicgrillstore.com ACGP, Inc.
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  • tjv
    tjv Posts: 3,830
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    SmokeOnTheMountain said:
    Just got an email back from company, sending out a replacement stone and no need to return the chipped one.

    Sorry for the inconveniences.  Use the current until the new one arrives. 

    t
    www.ceramicgrillstore.com ACGP, Inc.
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  • DMW
    DMW Posts: 13,832
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    SmokeOnTheMountain said:
    Just got an email back from company, sending out a replacement stone and no need to return the chipped one.
    Now you'll have two stones. The chipped one will work just fine.
    They/Them
    Morgantown, PA

    XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - WSJ - BS 17" Griddle - XXL BGE  - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker
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  • RRP
    RRP Posts: 25,888
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    tjv said:
    RRP said:
    That, my friend, was a second before it was even packaged and not damaged in transit!  Was it priced as such?
    That, my friend, is not close to correct.......

    t
    My full apologies, Tom. I had no clue it came from you! Had the OP given a clue then I would have only touted your "bend over backwards fairness" at addressing issues.
    Re-gasketing America one yard at a time.
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  • SmokeOnTheMountain
    SmokeOnTheMountain Posts: 51
    edited February 2018
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    I have heard nothing but good things about that store. That’s why I left where I got it out from the OP, and also the reason for the post. I’ve never had a pizza stone so I didn’t know if that was normal or me being over critical. Didn’t want to create a huge stink. But I am very pleased with the customer service, thats probably one of the easiest if not the easiest company I’ve dealt with. 
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  • Skrullb
    Skrullb Posts: 666
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    I just received one that is just like that..I just ignored and have been using it. I figured it was chipped in transit. 
    I'm in Fredericksburg, VA, and I have an XL and a medium. 
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  • dsrguns
    dsrguns Posts: 421
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    I have made numerous purchases from CGS and have never had any problems with any of the items. I feel very confident that if I did, they would do everything they could to make it right. Glad everything worked out for you.
      
    XL BGE
    MD
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