Pizza Stone Chipped

SmokeOnTheMountain

Just received my first pizza stone in the mail, and it has some small chips around the edges. Given that it’s ceramic I know that it’s brittle/fragile but didn’t know if this was normal condition to receive one in. Don’t want to make a stink to the company if this is just normal for pizza stones.

Killit_and_Grillit

Post a pic!

Woodchunk

Send a picture to the company you bought it from.

SmokeOnTheMountain

There’s more minor ones all the way around on both sides but those are the bigger ones. Don’t know if this ruins the “integrity” or if it will be fine.

RRP

That, my friend, was a second before it was even packaged and not damaged in transit!  Was it priced as such?

SmokeOnTheMountain

@RRP was sold as brand new. Like I said, didn’t know if this was normal or not, or if it would affect integrity. I have an email into the company now.

Hntrss

Send it back, they may not even want it back.  Maybe a free backup if you’re lucky

GrateEggspectations

If it was me, I’d ask for a replacement. You paid for a new product and, accordingly, should receive something in new condition. 

RRP

SmokeOnTheMountain said:

@RRP was sold as brand new. Like I said, didn’t know if this was normal or not, or if it would affect integrity. I have an email into the company now.

Since this is a BGE sponsored site will you tell us whether or not it came from BGE? With the sharp edges I'm going to guess it wasn't and that it probably came from a ceramic kiln producer supplier. Right or wrong?

SmokeOnTheMountain

Correct. This is not a BGE item but an aftermarket item from a third party website.

RRP

SmokeOnTheMountain said:

Correct. This is not a BGE item but an aftermarket item from a third party website.

GFL as a buddy used to say.

sirlancealot

I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.

mEGG_My_Day

sirlancealot said:

I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.

Ceramic grill store folks are awesome - I ordered  a rig from them on Tuesday I wanted by Friday.  It was late in the day (after 4pm) and they managed to get it shipped Tuesday and arrived today - a day early. Awesome!! 

blasting

sirlancealot said:

I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.

CGS is a terrific company, and your experience fits my own opinion of them.  Their racks and rigs cannot be beat.  The two stones I've got from them are a kinda rough compared to the fit and finish of my BGE stones.       

sirlancealot

blasting said:

sirlancealot said:

I bought one from the ceramic Grill store damaged just like that I took a picture of it and called them and they sent me a new one right away no problem at all.

CGS is a terrific company, and your experience fits my own opinion of them.  Their racks and rigs cannot be beat.  The two stones I've got from them are a kinda rough compared to the fit and finish of my BGE stones.       

sirlancealot

I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

blasting

sirlancealot said:

I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

@sirlancealot

If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.

sirlancealot

blasting said:

I'm trying it now Mr. Blasting. Let's see.

sirlancealot said:

I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

@sirlancealot

If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.

sirlancealot

sirlancealot said:

blasting said:

I'm trying it now Mr. Blasting. Let's see.

sirlancealot said:

I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

@sirlancealot

If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.

sirlancealot said:

blasting said:

I'm trying it now Mr. Blasting. Let's see.

sirlancealot said:

I'm having a problem figuring this quote stuff out I hit quote and then I can't type anything behind it

@sirlancealot

If you hit quote, just start typing.  If you hit backspace it will blend your response with the quote.  I usually space down a couple times to avoid this.

I think it worked this time. Thx.

YukonRon

I have a cheap pizza stone I picked up at World Market a few years back for around $20.00 - $25.00, I think, I just remember it being cheap.

I have abused the stone, every way you can imagine, and it is still 100%.
It is not massive, but it works.

Just curios, anyone try a round CI plate?

NPHuskerFL

Unacceptable.  Send it back. 

SmokeOnTheMountain

Just got an email back from company, sending out a replacement stone and no need to return the chipped one.

Hungry Joe

Excellent, looks like you had some GFL. What ever that means.

 

Hntrss

SmokeOnTheMountain said:

Just got an email back from company, sending out a replacement stone and no need to return the chipped one.

Bingo!

tjv

RRP said:

That, my friend, was a second before it was even packaged and not damaged in transit!  Was it priced as such?

That, my friend, is not close to correct.......

t

tjv

SmokeOnTheMountain said:

Just got an email back from company, sending out a replacement stone and no need to return the chipped one.

Sorry for the inconveniences.  Use the current until the new one arrives. 

t

DMW

SmokeOnTheMountain said:

Just got an email back from company, sending out a replacement stone and no need to return the chipped one.

Now you'll have two stones. The chipped one will work just fine.

RRP

tjv said:

RRP said:

That, my friend, was a second before it was even packaged and not damaged in transit!  Was it priced as such?

That, my friend, is not close to correct.......

t

My full apologies, Tom. I had no clue it came from you! Had the OP given a clue then I would have only touted your "bend over backwards fairness" at addressing issues.

SmokeOnTheMountain

I have heard nothing but good things about that store. That’s why I left where I got it out from the OP, and also the reason for the post. I’ve never had a pizza stone so I didn’t know if that was normal or me being over critical. Didn’t want to create a huge stink. But I am very pleased with the customer service, thats probably one of the easiest if not the easiest company I’ve dealt with. 

Skrullb

I just received one that is just like that..I just ignored and have been using it. I figured it was chipped in transit. 

dsrguns

I have made numerous purchases from CGS and have never had any problems with any of the items. I feel very confident that if I did, they would do everything they could to make it right. Glad everything worked out for you.