Well, my BGE adventure is off to a terrible start

When you buy a new vehicle, do you check all of the bolts? If the wheel falls off because the lug nuts were loose, it's covered. 
You won't have to pay anything, it may take some time and persistence from you, but just explain to them how unhappy you are and the rest of us that have posted. 

Sounds like its being handled. Perhaps now we should back off for a bit?

Yeah sucks we have to flex our muscles around here. 

Better dealers will have a large dome or two in their inventory. 

No one can get away with shid anymore without this new fangled social media crap gettin in the way 

johnl350 said:

EggNorth said:

THEBuckeye said:

Ok, I need to ask, what is that cooking on the grill?

@THEBuckeye I have to ask the same. Are you smoking sticks?

looks like some kind a Santaria ritual.

@Staygold, any follow up?

It would be helpful if everyone would just kind of back off on this. The dealer is very reputable and goes overboard to satisfy a customer......I know this and I'm the one that got this dealership started, so their reputation is quite good; trust me on this! This will be taken care of, the distributor makes the dealer go through the process by the book. 

egret said:

It would be helpful if everyone would just kind of back off on this. The dealer is very reputable and goes overboard to satisfy a customer......I know this and I'm the one that got this dealership started, so their reputation is quite good; trust me on this! This will be taken care of, the distributor makes the dealer go through the process by the book. 

He's right! My first egg came from HH. And their prices are competitive. 

I met John this week no and he seems like a great guy too. My wife and I talked to him about the Eggfest and pickleball. Next year we'll cook with four children helping! He says we will have a blast. 

egret said:

It would be helpful if everyone would just kind of back off on this. The dealer is very reputable and goes overboard to satisfy a customer......I know this and I'm the one that got this dealership started, so their reputation is quite good; trust me on this! This will be taken care of, the distributor makes the dealer go through the process by the book. 

How so??? If the OP contacted them and they just blamed it on him until he started this thread, then it got the ball rolling because so many people are paying attention. If the OP didn't know where to turn he would be stuck with paying them to get a new kid out of pocket. So in my opinion this thread and so many views and comments has got the ball rolling. 

How come the dealer had a change of heart all of a sudden? Well it's due to the customer base and the tight knit community we have here, hushing people isn't going to help anyone's case in the future! 

bgebrent said:

1move said:

egret said:

It would be helpful if everyone would just kind of back off on this. The dealer is very reputable and goes overboard to satisfy a customer......I know this and I'm the one that got this dealership started, so their reputation is quite good; trust me on this! This will be taken care of, the distributor makes the dealer go through the process by the book. 

How so??? If the OP contacted them and they just blamed it on him until he started this thread, then it got the ball rolling because so many people are paying attention. If the OP didn't know where to turn he would be stuck with paying them to get a new kid out of pocket. So in my opinion this thread and so many views and comments has got the ball rolling. 

How come the dealer had a change of heart all of a sudden? Well it's due to the customer base and the tight knit community we have here, hushing people isn't going to help anyone's case in the future! 

It's because I alerted John to this.  He runs the N Ga Eggfest and knows all the operatives.  He's just wanting to make things right and said so much earlier in this post.  Rest assured it'll be ok.  Thinking he means inflaming this further is not useful.  Pretty sure whoever first dealt with the OP is having a bad day.  He also wants to preserve the relationship for future eggfests.  Not hushing, resolving.

Ok. Moving 60 plus eggs and not giving a guy a dome that fell off seems a little trivial. Guess it will all work out in the wash. 

bgebrent said:

It will. Good example of employees not getting the importance of customer service.  I know, comes from the top...  In my business sometimes it just doesn't translate like you imagine.  It'll be resolved properly.

I'm sure it will. Just can't help feeling bad for the OP. But hoping its all good in day or so. 

 

Lit said:

egret said:

It would be helpful if everyone would just kind of back off on this. The dealer is very reputable and goes overboard to satisfy a customer......I know this and I'm the one that got this dealership started, so their reputation is quite good; trust me on this! This will be taken care of, the distributor makes the dealer go through the process by the book. 

I live about an hour south so I am guessing the same distributor. When I emailed my cracked XL base pic to Roswell Hardware I got a response in under 5 minutes that I could pick up my new base. This is an obvious issue here that the OP was told this is their issue since they took the egg home. With all the money HH makes from this event they should have covered it without warranty approval even if they have to write it off in the end. 

Just wondering how you know how much money HH made on the fest? In fact do you really have any idea how much any BGE dealer makes on any egg sale? I'm talking about hard facts here, just for arguments sake lets say 10% and in the business world 10% after all expense's involved 10% is a very good profit for any business. So if the end price of a large egg is $800.00 10% is $80.00. So are they really making a killing and walking away from the problem I don't think so, will it take some time to get the customer a replacement dome yes it will but the new free dome will arrive and all will be well. I'm an Electrical Contractor and have for many years lived with people thinking that I'm making a killing just because I charge $125.00 for the first hour service call, I challenge anyone to go get all the insurance, trucks, office space, phone service, maintenance on trucks/tool and equipment, electric for the office, phone service, gas for the trucks, the customers that some times just don't pay! Yes I make money but a killing well not so much. I would be very surprised if they were making 10% in the end after the cost of business. Stay tuned for updates and a happy ending.

Zippylip said:

Jupiter Jim said:

will it take some time to get the customer a replacement dome yes it will but the new free dome will arrive and all will be well.

Jim you're right on the money I think with the cost of doing business & most people in business for themselves would agree.  Notwithstanding all the past complaints people have lodged (me included) about exercising the warranty, this particular situation is different in that it was clearly an improperly installed dome as opposed to a warranty type defect.  For this dealer to tell this guy "you signed for it so it's your problem" is just bad business.  This isn't a situation where it's "taking time to go through the channels" rather it's a dealer who f'd up & doesn't want to pay for its own mistake; BGE itself shouldn't have to deal with this kind of thing.  Seriously if you upgraded someone's electric service from an old school fuse box to a breaker box but forgot to connect half the breakers would you tell the customer when they called the next day too bad, you signed the work order & paid me?  Would you tell them to call the manufacturer? 

No I would not, I would make sure the job was 100% and done it asap for sure and I agree that HH should have just given him a new dome no questions asked................ but they didn't and all the bitching and complaining will do nothing to help either. You and I know John Hall and I know that it will get taken care of unfortunately not in the manor that you or I would have had we been the dealer.