Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg at:
Facebook | Twitter | Instagram | Pinterest | Youtube | Vimeo
Share your photos by tagging us and using the hashtag #EGGhead4Life.
In Atlanta? Come visit Big Green Egg headquarters, including our retail showroom, the History of the EGG Museum and
Culinary Center! 3786 DeKalb Technology Parkway, Atlanta, GA 30340.
Saw in the other post about buying an Egg at Sam's. They have it listed on their website,
There is talk about the warranty, in that it is covered by Sam's Club Member Satisfaction Guarantee
0
Comments
XL BGE, Father's Day Gift 2012 (Thanks Fam!!!)
My base craked after 8 years. My firebox and ring have both cracked twice in 8 years. That's about $500-$600.All replaced with a few photos and 2-3 days for stuff to come in.
It would have to be dirt cheap for me to even consider.
"I believe that life is based on belief-systems. The Way I see it, folks just need to have something that they can really believe in."
"I believe I’ll have another beer."
- Hondo Crouch
It cost me(wife and dad) 569.99 for the egg and nest. The biggest hassle with the Costco "warranty" is I have to carry the egg back to any Costco in the world to get my money back. The next time I get an egg, it will be from a dealer. This one would have been too, had it not been a gift.
There is something to be said for having a great dealer (that used to mean something completely different)
)
My guys at BBQ Outifitters are great. I just love BS ing about the egg with them and they are so in to it that it makes my egg life more fun. I'm a Sam's guy but I still wouldn't buy one there unless it were significantly cheaper
"I believe that life is based on belief-systems. The Way I see it, folks just need to have something that they can really believe in."
"I believe I’ll have another beer."
- Hondo Crouch
BUTT.... And this is a big one
Replacing parts and stuff will not be easy at SAMs like others have said. There is no substitute for an amazing dealer!
I paid $850 at Plano. Mine had the platesetter and ash tool. This one has the egg mates instead.
That is not a good price
Here's a wild guess from reading the warranty/registration page, and noticing that the tag at Sam's said the eggs were a "one time buy" item. It IS the distributors dumping the eggs. The reason BGE isn't offering the warranty is that the original purchaser of the egg is Sam's Club - rather than the person who buys the egg from Sam's Club.
How that's different from my purchase of the egg from Ace Hardware in Plano must be some kind of magical formula where I'm actually buying the egg from the distributor (Paragon ?). I suspect it's a licensing arrangement where the approved retailer is selling to me on behalf of the distributor.
I suppose it's a good arrangement for the distrbutor and Sam's Club However, this arrangement has got to be pulling customers away from the local egg stores, where the purchase would have otherwise happened.
That's assuming there aren't a lot of $900 impulse buys of an egg as guys walk through the pallets of rice and chicken broth.
There was a big lawsuit years ago filed by Calvin Klein (or Tiffany's?) against Costco for selling their products. They claimed since Costco wasn't one of their dealers, and since they were selling a lower than the minimum advertised price, they were devaluing their entire brand.
Costco told them to stick it because they bought the products from a approved dealer (gray market), and they have the right to resell anything they want. They went against the dealer saying they shouldn't have sold to Costco, but the dealer didn't know who they were selling to. Long story short, Costco won.
That's why you can still get Breitling's, Omega's, and other high priced watches plus Tommy Hilfiger & Calvin Klein clothes there. Same deal with BGE at Sam's. The manufacturers can refuse to honor the warranty, but Costco and Sams will always stand behind the product as long as you return it with all the pieces.
- eggcessories sale went up
- people who never heard of the eggs became egg owners, many on impulse
- they also became egg ambassadors
When cooking at the Toronto Eggfest in early June, I met few new eggheads who bought from Costco recently.Every time my elbow bends my mouth flies open.
Kamado Joe has the same warranty as the BGE. Lifetime on the shell, 5 years on the metal, 3 on the plate setter, and 1 on everything else.
Not sure how the service is, but like Egg, it comes down to the dealer. There are some dealers that will not do anything in regard to the warranty unless you bought it from them. My dealer went out of business, so I always just call down to the company store when I need a new firebox or plate setter. I just pay for shipping and it shows up 3-4 days later. Much easier than going through the other dealers.
If BGE does not warrant sales by places such as Sam's Club, who is providing that quantity of grills to them? Which Big Green Egg authorized dealers are capable of supplying Large Big Green Eggs to that many Sam's Club stores? Sam's has them listed on their website now as well. Most BGE dealers that i have come across are smaller operations. They don't even usually stock more than one or two of each grill along with several pieces of each accessory. I know they are not capable of distributing to someone like Sam's Club. Sam's has to be buying these grills in quantity from someone larger than a standard authorized BGE dealer...