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lower vent

a friend of mine just got his xl and the vent door is very hard to close or open, i have a large and mine slides fine. his also seems flimsy, when i was trying to lower the temp it felt like i was gonna bend the tab, does this sound like a common problem , it was his first cook last night so we didnt have a chance to look at it in the daytime. but were gonna look at it tomorrow, i told him he might have to call the dealer. any info ahead would be great

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