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My new C I grid broke on the first cook.
Comments
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defective. Should not be a problem to put the CI grate in while it's cool. there was another thread on here a few weeks ago where this happened to someone. I would take it back and get a new one.Keepin' It Weird in The ATX FBTX
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Return it. Replace it.I finally took the plunge and bought my large Big Green Easter Egg from Roswell Hardware in Roswell, GA 03/31/2012
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Mine broke on first use, BGE sent me a new half moon, only wanted to see a picture.
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I had the same problem, on the week before we were hosting Easter dinner. 3 of the grids had cracked.
Brought it back to the dealer, and after a little discussion they did right by me.
I think the problem was that I didn't build the fire correctly. It took off really well in the "hot spot", didn't take off in others, and i didn't mix the coals.
As a result, I had a very hot spot in the back (1 o'clock), and the rest was cold. After the fire built, I heard the crack.
Good luck.Bx - > NJ ->TX!!!All to get cheaper brisket! -
I am still waiting for my replacement through the dealer, Should have it in the next week or so.
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I just contacted my dealer and without hesitation she said bring it in and she will replace it and deal with the warranty issues with BGE.
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Its is such an advantage to live right up the street from the HQ....
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I was just talking my dealer and mother ship Canada told them that they will replace my cracked CI grid this time but if it happens on the 2nd one it won't be covered as IT JUST HAPPENS. then they told me that some customers cut there own relief cuts in the CI grids so they don't twist????
I can't believe this, I would never cut cast Iron and I would expect it to crack or twist unless there was a manufacturing issue.
Am I wrong?
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that's horsesh!t. i would throw it through their store window and say "it just happens"
sounds like HQ canada is doing their best to alienate customers and drive BGE Canada into the ground.
ed egli avea del cul fatto trombetta -Dante -
Like in my case, I think the issue is such a large surface area, and uneven heating.But if relief cuts can solve it (need to convince wife I need to buy tool to make CI relief cuts), I'd say, not the best design.Bx - > NJ ->TX!!!All to get cheaper brisket!
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that's horsesh!t. i would throw it through their store window and say "it just happens"
I agree. What a load. I've had cast iron grates for years with nothing "happening" to them. Something is wrong with these grates and for them to tell you that they won't hand'e it is total BS.
sounds like HQ canada is doing their best to alienate customers and drive BGE Canada into the ground.Keepin' It Weird in The ATX FBTX -
let's assume that relief cuts and warping etc. are all known idiosyncrasies with CI (i don't believe they are, but let's assume for a sec), why in the hell would you offer a product like that at all, especially without clearly saying that in the first place?
ed egli avea del cul fatto trombetta -Dante -
let's assume that relief cuts and warping etc. are all known idiosyncrasies with CI (i don't believe they are, but let's assume for a sec), why in the @#!*% would you offer a product like that at all, especially without clearly saying that in the first place?
Agreed. That drives me nuts. It's like making a car that runs on super but only offering regular gas and telling you to pound sand when it doesn't work right.Keepin' It Weird in The ATX FBTX -
Here is the email I just sent to BGE HQ in the US:
To Whom It May Concern:
On March 12th of this year I purchased a large
Big Green egg from an authorized dealer here in Canada. At the same time I also
purchased the Cast Iron cooking grate. On my 3rd use of the grate I
heard a pop in the egg and the noticed the grate had cracked. When I inquired
about a replacement, my dealer first told me that this is normal and just
happens but if I send pictures they would forward them to BGE Canada for
warranty consideration.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
BGE Canada responded that they would warranty the grate
“this” time but if the second grate cracks they will not cover it again.
Not only have I been waiting for the replacement (the dealer
only today told me I could swap it out for store stock) for over a month.
I find it kind of insulting and hard to believe that I just spent
$2,000.00 for a cooker I have been wanting for 7 years and now I am having an
issue with a warranty claim for an item I paid $100 for from the same company.
I understand that Cast iron can crack when cooled to quickly
but I have never heard of it cracking due to it being heated. I always heat my
grills as I am bring the temp up in my egg and cool them down the same way,
this has to be a manufacturing issue with the grill so why is BGE Canada
stating they will not cover the warranty if it happens again?
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