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OT-WILLIAMS SONOMA 15% OFF ROCCBOX

BUFFALOMOOSEBUFFALOMOOSE Posts: 151
If you sign up for emails from Williams Sonoma, they will send you an introductory email giving you 15% off your first purchase with some exclusions. In the exclusions, Roccbox is not specifically excluded from the 15% off promotion.  I spent an hour on the phone in which they told me that Roccbox was never part of the promotion and never will be part of the promotion.  I asked specifically where it is excluded and that is all they would say.  I then took to the email route and after 3-4 emails back and forth, i received the following:

Thank you for contacting Williams Sonoma.

I do see that you should receive the 15% off with the promotion code. 

Please try to place your order with the promotion code. If it does not work then,  please place your order without the promotion and respond to this email with the order number. We would be happy to issue a credit for any merchandise that qualifies for this promotion. I hope you find this information to be helpful. 

Thank you again, and please feel free to contact us with any other questions. Thank you for being a valued Williams Sonoma customer. Have a wonderful day. 

The code did not work so i placed the order and forwarded the order # with the above email.  It was on back order but it shipped this weekend and I received this email:

Thank you for contacting Williams Sonoma.

I have issued a credit in the amount of $89.99 to your credit card on file, representing the 15% discount on the Roccbox Pizza Oven. You will see the credit appear within approximately 3 to 5 business days, depending on your bank's time frame for processing changes.

Thank you again, and please feel free to contact us with any other questions.

It also included free delivery.  so if anyone is on the fence, I would act now before they close this loophole.


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Comments

  • Photo EggPhoto Egg Posts: 8,369
    Glad you were able to made the discount work for you.
    I have tried a few times in the past with the 15 and 20 percent email coupons.
    They never work online. I called once and was told it was excluded because it was considered, in the fine print, as an outdoor grill.
    I did not push the issue. 
    Thank you,
    Darian

    Galveston Texas
  • thetrimthetrim Posts: 6,806
    Nice job, Moose! 
    =======================================
    XL 6/06, Mini 6/12, L 10/12, Mini #2 12/14 MiniMax 3/16
    Tampa Bay, FL
    EIB 6 Oct 95
  • BUFFALOMOOSEBUFFALOMOOSE Posts: 151
    Thanks @thetrim
  • kdinkkdink Posts: 234
    I ordered over the phone claiming the code wasn't working, lady placed the order for me and included the code.  No hassle
    2 Xl's and a MM in Bergen County, NJ
  • ColtsFanColtsFan Posts: 2,320
    edited May 15
    Well crap. I tried this with a 20% off and the told me the Roccbox fell under the "oven" disclaimer. This was a couple months ago 
    XL BGE, 2-large BGE, KJ Jr, 36" Blackstone, FlameBoss 300
    Follow me on Instagram @ hoosier_egger
    Bloomington, IN - Hoo Hoo Hoo Hoosiers!
  • Photo EggPhoto Egg Posts: 8,369
    ColtsFan said:
    Well crap. I tried this with a 20% off and the told me the Roccbox fell under the "oven" disclaimer. This was a couple months ago 
    Like a BGE warranty claim, depends on your dealer.
    Fortunately I have a great BGE dealer but got a bad WS rep when I called.
    Thank you,
    Darian

    Galveston Texas
  • EggcelsiorEggcelsior Posts: 14,108
    Bump
  • Photo EggPhoto Egg Posts: 8,369
    Bump
    Why?
    Thank you,
    Darian

    Galveston Texas
  • EggcelsiorEggcelsior Posts: 14,108
    Just bought one with the 20% off discount posted today. Same issue, code didn't work online. Called customer service and explained that the Roccbox is neither a stove or grill(the only "related" exclusions) and they are going to credit me back the 20% off as a credit card return. Free shipping too.

    If anyone else wants a little bit more oomph to their argument, I  noticed this too:




    Those are just examples, but all other pizza ovens offer the code. Makes no sense why the Roccbox is not.
  • bgebrentbgebrent Posts: 17,473
    Only if @JohnInCarolina was a local. 
    Sandy Springs & Dawsonville Ga
  • Photo EggPhoto Egg Posts: 8,369
    Just bought one with the 20% off discount posted today. Same issue, code didn't work online. Called customer service and explained that the Roccbox is neither a stove or grill(the only "related" exclusions) and they are going to credit me back the 20% off as a credit card return. Free shipping too.

    If anyone else wants a little bit more oomph to their argument, I  noticed this too:




    Those are just examples, but all other pizza ovens offer the code. Makes no sense why the Roccbox is not.
    You could have bumped using this post.lol
    Thank you,
    Darian

    Galveston Texas
  • EggcelsiorEggcelsior Posts: 14,108
    @Photo Egg I was using two different browsers to find the pics and my chrome was acting wonky, so I found bumped it in one to make sure I didn't lose the thread, requiring me to search again.It just made things easier since I was using my phone.
  • StoogieStoogie Posts: 137
    I got 20% off my Roccbox back in January using the same method as @BUFFALOMOOSE and @Eggcelsior posted.  They wouldn't credit me the 20% difference until it was delivered and I had to call back with the coupon code I was trying to initially use (which had since expired).  As soon as I explained it to the rep she took the coupon code number and credited it back to me.

    Now if I could just get better at making pizza dough!!
    Large BGE

    Neenah, WI
  • chuckytheeggheadchuckytheegghead Posts: 1,201
    Thanks for the heads up. How’s everyone liking their Roccbox so far?
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    Stoogie said:
    I got 20% off my Roccbox back in January using the same method as @BUFFALOMOOSE and @Eggcelsior posted.  They wouldn't credit me the 20% difference until it was delivered and I had to call back with the coupon code I was trying to initially use (which had since expired).  As soon as I explained it to the rep she took the coupon code number and credited it back to me.

    Now if I could just get better at making pizza dough!!
    Buy Ken Forkish’s Pizza book if you haven’t already.  The recipes and procedures in that book alone will up your pizza game considerably.  I also suggest lowering the hydration to around 62.
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • The Cen-Tex SmokerThe Cen-Tex Smoker Posts: 18,178
    Just bought one with the 20% off discount posted today. Same issue, code didn't work online. Called customer service and explained that the Roccbox is neither a stove or grill(the only "related" exclusions) and they are going to credit me back the 20% off as a credit card return. Free shipping too.

    If anyone else wants a little bit more oomph to their argument, I  noticed this too:




    Those are just examples, but all other pizza ovens offer the code. Makes no sense why the Roccbox is not.
    Welcome to the dark side. Love mine. 
    1- LGBE
    1- KBQ C-60 (The Dishwasher)
    I- Blackstone 36" Griddle
    1- Sweet-A$$ Roccbox Pizza Oven
    1-Very Understanding and Forgiving Wife
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    Thanks for the heads up. How’s everyone liking their Roccbox so far?
    It’s a beast.  Really haven’t cooked much besides pizza and flatbread on it yet.  Need to try some steaks.
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • LegumeLegume Posts: 8,768
    Thanks for the heads up. How’s everyone liking their Roccbox so far?
    It’s a beast.  Really haven’t cooked much besides pizza and flatbread on it yet.  Need to try some steaks.
    Get the thin ones.
    Austin, TX
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    Legume said:
    Thanks for the heads up. How’s everyone liking their Roccbox so far?
    It’s a beast.  Really haven’t cooked much besides pizza and flatbread on it yet.  Need to try some steaks.
    Get the thin ones.
    You think a couple minutes a side at nine hundred degrees will do it?
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • nolaeggheadnolaegghead Posts: 28,179
    yes. 1/2 thick, cook at 600F for 3 min a side.   you are welcome
    ______________________________________________
    This is my signature line just so you're not confused.  Love me or hate me, I am forum Marmite.
    Large and Medium BGE, Kamado Joe Jr, Akorn Jr, smoker with a 5k btu AC, gas grill, fire pit, pack of angry cats, two turntables and a microphone, my friend.  Registered republican.
    New Orleans, LA - we know how to eat 

  • westernbbqwesternbbq Posts: 2,309
    Thanks for the heads up. How’s everyone liking their Roccbox so far?
    Love it.  Mainly for za, i think i am up to 71 or so pizzas by now,   i did make oysters rockefeller on the rb in ice cream maker rock salt and they were insanely good....

    Up next, broiled T bone steaks....
  • SonVoltSonVolt Posts: 1,142
    I'll get a ROCCBOX if/when they release a model that'll allow for >11" pizza. It's just slightly too small for my needs right now. 
    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    SonVolt said:
    I'll get a ROCCBOX if/when they release a model that'll allow for >11" pizza. It's just slightly too small for my needs right now. 
    I would just buy a Uuni Pro if bigger pies are a requirement for you.  Personally I typically end up making more than one anyway so it’s not that big of a deal, especially when they take all of 90 seconds to cook.
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • SonVoltSonVolt Posts: 1,142
    edited May 31
    I've looked at those too... I just like the build quality of the Roccbox so was holding out to see if they'd upsize it. Then the little voice inside my head starts telling me to hold off and save up for a full size monster.  Not anytime soon.... but one day... maybe... probably not, but maybe. 

    http://fornoclassico.com/residential-napoli-famiglia-pizza-oven-forno-classico/
    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    SonVolt said:
    I've looked at those too... I just like the build quality of the Roccbox so was holding out to see if they'd upsize it. Then the little voice inside my head starts telling me to hold off and save up for a full size monster.  Not anytime soon.... but one day... maybe... probably not, but maybe. 

    http://fornoclassico.com/residential-napoli-famiglia-pizza-oven-forno-classico/
    Those are beautiful ovens.  Probably one down the road for me, once I perfect my pizza game.

    The other thing that’s nice about the RB is that it’s actually portable.  It’s fairly heavy though, and I think if they made it much bigger they’d lose some of that.  
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • SonVoltSonVolt Posts: 1,142
    That's true.  So have you been happy with yours? Did you get the propane attachment? 
    South of Nashville  -  BGE XL  -  Alfresco 42" ALXE  -  Alfresco Versa Burner  - Sunbeam Microwave 
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    SonVolt said:
    That's true.  So have you been happy with yours? Did you get the propane attachment? 
    Yes, and it comes with attachments for both gas and wood.  I’ve only used gas so far.  I don’t see the point in using the wood, aside from the novelty.  The pies cook too fast to pick up much of any smoke.
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • 1WVU1WVU Posts: 137
    Stoogie said:
    I got 20% off my Roccbox back in January using the same method as @BUFFALOMOOSE and @Eggcelsior posted.  They wouldn't credit me the 20% difference until it was delivered and I had to call back with the coupon code I was trying to initially use (which had since expired).  As soon as I explained it to the rep she took the coupon code number and credited it back to me.

    Now if I could just get better at making pizza dough!!
    Buy Ken Forkish’s Pizza book if you haven’t already.  The recipes and procedures in that book alone will up your pizza game considerably.  I also suggest lowering the hydration to around 62.
    Are you referring to “the elements of pizza” or “flour, water, salt, yeast”?  I need to step up my dough game
    Roanoke, VA
    Large BGE Owner
  • JohnInCarolinaJohnInCarolina Posts: 12,827
    1WVU said:
    Stoogie said:
    I got 20% off my Roccbox back in January using the same method as @BUFFALOMOOSE and @Eggcelsior posted.  They wouldn't credit me the 20% difference until it was delivered and I had to call back with the coupon code I was trying to initially use (which had since expired).  As soon as I explained it to the rep she took the coupon code number and credited it back to me.

    Now if I could just get better at making pizza dough!!
    Buy Ken Forkish’s Pizza book if you haven’t already.  The recipes and procedures in that book alone will up your pizza game considerably.  I also suggest lowering the hydration to around 62.
    Are you referring to “the elements of pizza” or “flour, water, salt, yeast”?  I need to step up my dough game
    The former.  If you’re into making pizza dough, you want his Elements of Pizza book.  If you’re into making bread dough, you want the FWSY book.  

    There are pizza dough recipes in the FWSY book, but the approach is refined in the Elememts of Pizza book.  There are also many more Pizza dough recipes in it.
    "If the world is something you accept rather than interpret, then you're susceptible to the influence of charismatic idiots." - NdGT

    "I've made a note never to piss you two off." - Stike


  • 1WVU1WVU Posts: 137
    Roanoke, VA
    Large BGE Owner
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