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I *USED TO* be a fan of Wicked Good charcoal...
Comments
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DIXIEDOG said:How would this help their cause? They could dispute what was said and it would be a he said she said....private emails to another person that they decided to post on an open forum don't make me boycott anything. There are always 2 sides and the truth lands somewhere in the middle in most cases.
I've dealt with WG customer service before and they were top shelf, I had a shipment of 3 bags arrive damaged from shipping and they quickly replaced the lump without me even asking. I've been extremely happy with their lump and I think most others that use it are as well....I don't think they'll be changing their name to "wicked gone" as was posted in this thread. Was the posted response great....no but I don't see anything abusive there either. The "we don't care" portion was taken out of context...the whole sentence isn't giving the same message.
I am sure that is not their normal mode of doing business and they regret it terribly... why not come on here and say "hey, I was having a bad day, please forgive my hasty and rash response... etc, etc... instead of not responding and leaving such a bad taste in everyone's mouth. The fact that it was said is not in doubt here, and the context right or wrong would not have even been an issue if she had chosen different words. The post she was referring to is also accurate as far as it being posted on the forum...
I'm not a PR guy by any means; but they should get on here, apologize for their massive gaff, and try to repair their reputation.
BTW - two private individuals emailing back and forth is one thing; but as a business responding to an unknown customer in that fashion, the expectation of privacy goes out the window. How did they get all of those glowing testimonials on their website? Probably quotes from satisfied customers who emailed them about their exceptional products or services. Were those people asked if their words could be used as promotional tools on their site, or did they merely assume that since I'm emailing a business, they can use my email any way they want?
I have always liked their product and still have a few bags to use, and I will... but poor customer service needs to be called out and corrected.
I am sure if Lee Ann walked into their showroom and heard a salesman addressing a customer in that type of manner, she'd have something to say about it...
Face it, you can't have all those glowing testimonials about how great you are without being willing to admit when you messed up
MSV Chill Spot
Chester County, PA
http://egginwithedward.blogspot.com/
http://edwardhardingphotography.zenfolio.com/ -
Ok well what if @GQuiz is eating the lump, hey it could happen, you never know. #-o
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She was rude. Period. From what I read ass wasn't rude or confrontational. She simply dealt with the situation poorly. I'm a small business owner and as hard as it is sometimes you have to lower your head for the future vision of things. Pride in your product, humble in your service.Green egg, dead animal and alcohol. The "Boro".. TN
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Seems like they are going to get a lot of negative reviews over this snafu. I will go back to RO if that is how they do business. It is good stuff, but RO will get the job done. Maybe a good dip in sales will help them see the light. I guess when she takes a good dump it smells like roses.Simple ingredients, amazing results!
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Ozark Oak beats the piss out of WG. Here is where I get mine from.The Dude: This is a very complicated case, Maude. You know, a lotta ins, lotta outs, lotta what-have-you's. And, uh, lotta strands to keep in my head, man. Lotta strands in old Duder's head. Luckily I'm adhering to a pretty strict, uh, drug regimen to keep my mind, you know, limber.Walter Sobchak: Nihilists! *uck me. I mean, say what you want about the tenets of National Socialism, Dude, at least it's an ethos.
Cumming, GA
Eggs - XL, L, Small
Gasser - Blaze 5 Burner
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danv23 said:Ozark Oak beats the piss out of WG. Here is where I get mine from.Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
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@ $7 up to $249 and free over $249, taint bad!!! I live in Cumming and can't get it here, so I have it dropped at my door.The Dude: This is a very complicated case, Maude. You know, a lotta ins, lotta outs, lotta what-have-you's. And, uh, lotta strands to keep in my head, man. Lotta strands in old Duder's head. Luckily I'm adhering to a pretty strict, uh, drug regimen to keep my mind, you know, limber.Walter Sobchak: Nihilists! *uck me. I mean, say what you want about the tenets of National Socialism, Dude, at least it's an ethos.
Cumming, GA
Eggs - XL, L, Small
Gasser - Blaze 5 Burner
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Cumming, GA, that is.The Dude: This is a very complicated case, Maude. You know, a lotta ins, lotta outs, lotta what-have-you's. And, uh, lotta strands to keep in my head, man. Lotta strands in old Duder's head. Luckily I'm adhering to a pretty strict, uh, drug regimen to keep my mind, you know, limber.Walter Sobchak: Nihilists! *uck me. I mean, say what you want about the tenets of National Socialism, Dude, at least it's an ethos.
Cumming, GA
Eggs - XL, L, Small
Gasser - Blaze 5 Burner
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Wow! I think I just seen an online case of mass hysteria! I think caliking has had a serious online tantrum. "I used to like . . . " and now that someone doesn't respond the way you expect you end up throwing a big ol' hissy fit.
Instead of being a little b**ch get in your car and drive to Conroe and buy 10 bags that's what I'd do.
I'm sure you'll enjoy B&B it's a good charcoal. But, it'll never hold a candle to the properties of WG.
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@caliking I got your back brotha! I just said all kind of bad **** about her and her company under my breath of course. Royal Oak from Walmart is all I use. That is until @henapple comes through north Alabama and I can get some ozark.
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LBGE,SBGE, and a Mini makes three......Sweet home Alabama........ Stay thirsty my friends .
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Sundown said:Wow! I think I just seen an online case of mass hysteria! I think caliking has had a serious online tantrum. "I used to like . . . " and now that someone doesn't respond the way you expect you end up throwing a big ol' hissy fit.
Instead of being a little b**ch get in your car and drive to Conroe and buy 10 bags that's what I'd do.
I'm sure you'll enjoy B&B it's a good charcoal. But, it'll never hold a candle to the properties of WG.
The Naked Whiz -
Sundown said:Wow! I think I just seen an online case of mass hysteria! I think caliking has had a serious online tantrum. "I used to like . . . " and now that someone doesn't respond the way you expect you end up throwing a big ol' hissy fit.
Instead of being a little b**ch get in your car and drive to Conroe and buy 10 bags that's what I'd do.
I'm sure you'll enjoy B&B it's a good charcoal. But, it'll never hold a candle to the properties of WG.I'll just have to settle for my inferior cooks on inferior charcoal. Or I could buy a case of PBR and use it as henapple bait#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX. -
****?.... Please.Green egg, dead animal and alcohol. The "Boro".. TN
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Hey vote with your dollars people. That's all I have to say. Titanics have been brought to their knees. Sears....
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Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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This place isnt fun anymore...I'm outta here!Anderson, SC
XL BGE, Father's Day Gift 2012 (Thanks Fam!!!)Webber Kettle and Webber Summit GasserWant List: Thermapen, Small BGE, Wok, Adjustable Rig, Food Saver, More $ -
Naked Whiz and Sundown, What do you guys have a hard time with? Is it caliking not wanting to spend his money with a lady who says "It doesn't matter if you like our charcoal or not" or the rest of us not wanting to spend our money with a person who holds views as she does?She owes her costumers. We don't owe her. You may feel the need to allow her some latitude with regard to customer service but the rest of us are under no obligation to giver her a pass.Whiz, how successful would your website be if you subscribed to the same ethos? I doubt you would ever put "I don't care if you look at my website or not" on anything associated with it.Be careful, man! I've got a beverage here.
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Wow. I am stunned by the email response. I have always been one of the most ardent supporters of their product on this forum.
Thats a black eye in my mind. I hope I do find a comparable product - WG is on my black list.
I was part of a pallet buy last year - not again with that kind of attitude.
Cookin in Texas -
Yeah, when I read Wiz's attestation to the F'up, he lost credibility real fast. Be careful where you put your bet Wiz, some don't always smell the way you saw.
Just sayin, and you made a major Ass of yourself!
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Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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I have been through 3 bags of popcorn....Columbia, SC --- LBGE 2011 -- MINI BGE 2013
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@Chubbs, just getting my popcorn ready for the rest of the evening. Between this and the basketball game, should be a decent night as long as the hail holds off. Stupid weather.
I raise my kids, cook and golf. When work gets in the way I'm pissed, I'm pissed off 48 weeks a year.Inbetween Iowa and Colorado, not close to anything remotely entertaining outside of football season. -
Caliking took a jab at WG because he can't get it in his area at the price he wants. The WG woman made a pointless and ill conceived response because he was trying to damage the good name of her company. Caliking proceeds to put the entire, otherwise private, conversation on the forum after clearly getting the best of the WG woman's composure. The WG woman's wording is easily taken to the exteme if not entirely out of context. A pile on ensues. Shocking in this place. These guys make a little charcoal and are gracious enough to ship it to your door at a number. They could probably hand pick the buyers. They simply don't make enough. Not available in your area? Find another charcoal. It's charcoal! Too say you were treated poorly after trying to publicly damaging the company's image is weak. It's not like the WG woman told a customer in good standing he was wrong. She told a guy who made a jab at her company that he knew nothing about her business and pleaded for respect. Truth be told, she doesn't need his business or anyone else who buys this scenario. They run out of the stuff ... I think they have sales covered outside of the big green egg forum.
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@Chubbs, why do you have a handle like that and eat popcorn? Is it with butter and rum?
)
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Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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Well this was a crazy read.
Since everyone is throwing in their thoughts..
I didn't like the response either, I probably won't search out WG anymore but I would still buy it if it were at my local ace again. But it sounds like that is going to happen.
My second feeling was that if I were in the situation I think I would have kept it to myself. But I respect the previous sentiment that there should be no expectation on the business to expect privacy.
And lastly, whenever an argument there will always be people on either side. I have lost no respect for @The_Naked_Whiz - Thanks for your contribution
Medium, and XL eggs in Galloway NJ. Just outside of Atlantic City. -
I have lost no respect for @The_Naked_Whiz
Really, when you are the referee and handing out the cards, whose a$s are you sniffin?
There is an option to stay out of it.
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Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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When IChubbs said:I have been through 3 bags of popcorn....
When I read this, I about spit coke all over my iPad. Thank you for the laugh!!)
Persistence and determination are omnipotent! -
When I did my 3rd bulk buy with Humphrey, Lee Humphrey gave me a call to let me know my order had shipped. He wanted to know when a good time would be to meet up with me to enjoy some Q and drink a beer. Now that's customer service! It didn't happen, but I told him to give me a shout if be was in the area. If you haven't tried Humphrey, it is great stuff. I've never used WGWW, but I've read others saying that Humphrey was comparable.Mark Annville, PA
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@Aviator
Just giving my thoughts.
Don't really understand what your trying to say. But I don't need clarification either.
Medium, and XL eggs in Galloway NJ. Just outside of Atlantic City. -
Firemedic183 said:When I
When I read this, I about spit coke all over my iPad. Thank you for the laugh!!)
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Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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Aviator said:
Really, when you are the referee and handing out the cards, whose a$s are you sniffin?
There is an option to stay out of it.
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Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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