I'm sorry to make this my fist post. I usually try to introduce my self to a forum first, but I'm missing out on summer grilling. I bought a large BGE from Sullivan Hardware in Indianapolis. They had assembled it. I got a good deal and brought it home. Right from the start, there where problems. the gasket burned on minor cook, because the dome had an underbite. I looked it up, readjusted, but after heating up it would be back to having an underbite. I have adjusted it, per the BGE instructions countless times. The black paint is now worn off the nut from my attempts to fix it. I took the whole damn thing apart and carefully reassembled it, nothing changed.
Emailed BGE. They sent a new gasket and the instruction on how adjust the alignment. Redid gasket (that was a pain) and realigned, but it came out of alignment almost immediately. I think the hinge is bent. My second gasket is almost toast and it is starting to roll up. Emailed BGE, they asked for photos, and that was the last thing i heard from them. That was over a month ago. I have sent them 5 emails with photos, besides the perfunctory "we recived your email" email, no response. Called Sullivan, they said they can't help me without the company approving. I feel like returning it. My guest all comment on how it doesn't close right because of the rolled and burnt gasket. "Isn't that thing really expensive? Why didn't you just get a Weber?" I no longer know how to respond. I love the way it cooks, when it works. What should I do?