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Warranty Woes
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johann
Posts: 111
One of the reasons I got large BGE was that I figured it would replace my weber, it has a lifetime warrenty and I wouldn't have to buy another grill.
However:
40$ to warranty the lid when the glaze chipped off
90$ to replace the lid when the glaze chipped off again and the firebox split
unknown how much to replace the fire ring now that that split, and just noticed the bottom grate that fits in the firebox folded in half.
Anyone else have trouble like this? I freaking love my egg. It's 4 years old and I thought I took rather good care of it. I don't typically disassemble it, so I'm guessing this is all heat/cooling related.
I received a cast iron grate for xmas. That makes me super happy. Having a lot of fun breaking that in.
Cheers all
Comments
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why are you paying money for warranty replacement
fukahwee maineyou can lead a fish to water but you can not make him drink it -
fishlessman said:why are you paying money for warranty replacementDelta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
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I am with fishlessman, why the money. Get you dealer just to put on reg shipment and don't pay the extra.Salado TX & 30A FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers.
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I don't own a egg but those prices you mention doesn't sound like enough for a replacement lid $40/$90. Are you giving the money to your dealer? Sounds like he is scamming you.
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I have never paid for any warranty stuff. As mentioned above are you paying for shipping instead of having it shipped with your dealers orders?Lynnwood WA
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I am guessing the money is shipping? Send parts to a local dealer for free.
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BYS1981 said:I am guessing the money is shipping? Send parts to a local dealer for free.
"You are who you are when nobody is looking"
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I'm with you all. I had 1 warranty repair when my firebox and fire grate cracked and my local dealer submitted the paperwork and my items were included with their next shipment. No cost to me at all.Joe - I'm a reformed gasser-holic aka 4Runner Columbia, SC Wonderful BGE Resource Site: http://www.nakedwhiz.com/ceramicfaq.htm and http://www.nibblemethis.com/ and http://playingwithfireandsmoke.blogspot.com/2006/02/recipes.html
What am I drinking now? Woodford....neat -
Another vote for they either shipped it to your house or your getting hosed. Warranty is free replacement in BGE case._______________________________________________XLBGE
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Bottom grate folded in half? WTF is up with that. I've been using my egg for 15 years. My grate is exactly as it was on day one. I can't picture one folding in half.
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they look like this
fukahwee maineyou can lead a fish to water but you can not make him drink it -
and bge mailed one to me from atlanta, no charge
fukahwee maineyou can lead a fish to water but you can not make him drink it -
Wow. Is this from getting it up to high temps for cleaning purposes? I get mine up to 700 all the time for steak searing, just not for any length of time. And I've never done the high heat cleaning thing.
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Smolder said:Wow. Is this from getting it up to high temps for cleaning purposes? I get mine up to 700 all the time for steak searing, just not for any length of time. And I've never done the high heat cleaning thing.
fukahwee maineyou can lead a fish to water but you can not make him drink it -
fishlessman said:they look like this
Columbia, SC --- LBGE 2011 -- MINI BGE 2013 -
Touch wood I have no issues, my dealer said not to clean all the ash out of the bottom as that protects the egg from extreme heat. I haven't been fanatical about getting all the ash out and I haven't had trouble with either getting and controlling hot fires or low and slow ones.Gerhard
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hate in when someone shows up to say some half assed "woe" and does not return to answer a few questions.
______________________________________________
Large and Small BGE, Blackstone 36 and a baby black Kub.
Chattanooga, TN.
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@aviator, maybe the guy is at work and is only able to check the forum in the morning. I prefer to give someone benefit of the doubt...Lynnwood WA
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