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Warranty when moving Eggs to a different country

Stormbringer
Stormbringer Posts: 2,470
edited January 2023 in EggHead Forum
If I move from UK to Canada and take the Eggs with me, does anyone know if the warranty will be honoured in Canada? I've asked this question in the UK (they didn't know, but said they would honour warranty claims if someone moved Eggs to the UK) and emailed the mothership (no response in over a month). This assumes that the Eggs get to Canada in one piece, of course, but if they don't that's an insurance claim.

Maybe the wise @The_Buffalo would know?
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| Cooking and blogging with a Large and Minimax in deepest, darkest England-shire
| My food blog ... BGE and other stuff ... http://www.thecooksdigest.com
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  • Langner91
    Langner91 Posts: 2,120
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Clinton, Iowa
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  • Legume
    Legume Posts: 15,936
    I can't imagine that many eggs get moved cross border.  Fraction of a fraction of a percent.
    THANK YOU FOR YOUR ATTENTION TO THIS MATTER
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  • EzraBrooks
    EzraBrooks Posts: 396
    JohnInCarolina said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Given this, you might want to sell what you have now @Stormbringer and buy new in Canada.  By removing the shipping costs you might not come out too far in the red.
    This. I moved in the U.S. and the movers wanted $300 to move a L. I ended up selling it for $500 and buying new at destination. Pretty much broke even.
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,627
    JohnInCarolina said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Given this, you might want to sell what you have now @Stormbringer and buy new in Canada.  By removing the shipping costs you might not come out too far in the red.
    Isn't Canada part of the UK?

    I would rather light a candle than curse your darkness.

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  • kl8ton
    kl8ton Posts: 6,396
    Ozzie_Isaac said:
    JohnInCarolina said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Given this, you might want to sell what you have now @Stormbringer and buy new in Canada.  By removing the shipping costs you might not come out too far in the red.
    Isn't Canada part of the UK?
    No No No.  I thought France controlled Canada????
    Large, Medium, MiniMax, 36" Blackstone
    Grand Rapids MI
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,627
    kl8ton said:
    Ozzie_Isaac said:
    JohnInCarolina said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Given this, you might want to sell what you have now @Stormbringer and buy new in Canada.  By removing the shipping costs you might not come out too far in the red.
    Isn't Canada part of the UK?
    No No No.  I thought France controlled Canada????
    You are right!  They do speak French, but they love the Queen.  Maybe both France and UK have ownership?  Like joint custody

    I would rather light a candle than curse your darkness.

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  • Battleborn
    Battleborn Posts: 3,690
    Ozzie_Isaac said:
    kl8ton said:
    Ozzie_Isaac said:
    JohnInCarolina said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Given this, you might want to sell what you have now @Stormbringer and buy new in Canada.  By removing the shipping costs you might not come out too far in the red.
    Isn't Canada part of the UK?
    No No No.  I thought France controlled Canada????
    You are right!  They do speak French, but they love the king. Maybe both France and UK have ownership?  Like joint custody

    FTFY
    Las Vegas, NV


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  • alaskanassasin
    alaskanassasin Posts: 8,889
    What the heck is Canada? Never heard of it .
    South of Columbus, Ohio.


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  • alaskanassasin
    alaskanassasin Posts: 8,889
    You getting into fur trading and maple syrup ehh?
    South of Columbus, Ohio.


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  • Langner91
    Langner91 Posts: 2,120
    All I know is we should protect them and their Crown Royal making residents at all costs!
    Clinton, Iowa
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  • Canugghead
    Canugghead Posts: 13,634
    Nay, our friend is just using Canada as stepping stone to 'murica the best country on planet earth, like Harry and Meghan  =)
    canuckland
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,627
    Battleborn said:
    Ozzie_Isaac said:
    kl8ton said:
    Ozzie_Isaac said:
    JohnInCarolina said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Given this, you might want to sell what you have now @Stormbringer and buy new in Canada.  By removing the shipping costs you might not come out too far in the red.
    Isn't Canada part of the UK?
    No No No.  I thought France controlled Canada????
    You are right!  They do speak French, but they love the king. Maybe both France and UK have ownership?  Like joint custody

    FTFY
    Does anyone, besides Camilla, like the King?

    I would rather light a candle than curse your darkness.

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  • Stormbringer
    Stormbringer Posts: 2,470
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Darn, missed that. I think @JohnInCarolina is right, I'll sell in the UK. The shipping we are using is a flat rate based on half a shipping container, however there's also the factor of insuring breakables. Of course if it breaks in transit, and the insurance pays up, that's a brand new Egg for "free" when we get to Canada. :) 
    -----------------------------------------------------------------------
    | Cooking and blogging with a Large and Minimax in deepest, darkest England-shire
    | My food blog ... BGE and other stuff ... http://www.thecooksdigest.com
    -----------------------------------------------------------------------


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  • fishlessman
    fishlessman Posts: 34,554
    i would really like to know what bge has done all these years with those warranty cards. my bet is there are no records being kept and if they are, what are they doing with my info. ive never received a marketing flyer in my mailbox, a marketing type email, or anything like that. i doubt theres a special uk serial number on your egg. i would still sell them, saves those shipping problems en route

    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • kl8ton
    kl8ton Posts: 6,396
    I would move the eggs only if you can use them on the open sea during transport.  That would be epic.
    Large, Medium, MiniMax, 36" Blackstone
    Grand Rapids MI
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  • Canugghead
    Canugghead Posts: 13,634
    Joking aside...
    Agree with selling and repurchase. However, if breakage insurance is not significant and you want to keep your egg(s) for sentimental reason may be it's worth pursuing the warranty?
    I know BGE Canada features eggheads' cooks in FB regularly. Perhaps if you can get their attention and showcase your blog and amazing BGE cooks, they'd want to work with you as a brand ambassador?  Heck, they may waive the warranty bureaucracy or even give you free eggs  =) 
    canuckland
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  • CPFC1905
    CPFC1905 Posts: 2,122
    Stormbringer said:
    Langner91 said:
    The warranty page says this:

    Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.

    So, you might have to file your claim in the UK.  Seems dumb.
    Darn, missed that. I think @JohnInCarolina is right, I'll sell in the UK. The shipping we are using is a flat rate based on half a shipping container, however there's also the factor of insuring breakables. Of course if it breaks in transit, and the insurance pays up, that's a brand new Egg for "free" when we get to Canada. :) 
    Yes, you've got a massive problem,  a total headache,  a real ball acher.  But I'll tell you what.  Drop them around mine and I'll make all the pain go away.  What are friends for?
    Other girls may try to take me away 
    But you know, it's by your side I will stay
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  • JohnInCarolina
    JohnInCarolina Posts: 34,669
    The_Buffalo said:
    Stormbringer said:
    If I move from UK to Canada and take the Eggs with me, does anyone know if the warranty will be honoured in Canada? I've asked this question in the UK (they didn't know, but said they would honour warranty claims if someone moved Eggs to the UK) and emailed the mothership (no response in over a month). This assumes that the Eggs get to Canada in one piece, of course, but if they don't that's an insurance claim.

    Maybe the wise @The_Buffalo would know?
    The answer is yes, as long you meet all requirements of the warranty. (receipt, didn't crack them in the move, didn't void the warranty in anyway, etc.) 
    Can he bring a copy of this post from you into the local dealership if challenged?
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • Legume
    Legume Posts: 15,936
    Look, some guy named the buffalo said it's cool, so where's my new firebox?
    THANK YOU FOR YOUR ATTENTION TO THIS MATTER
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  • JohnInCarolina
    JohnInCarolina Posts: 34,669
    Legume said:
    Look, some guy named the buffalo said it's cool, so where's my new firebox?
    I frequently walk into Ace Hardware stores and ask the guy they have manning the Q section if he’s heard of The Buffalo.  If I get quizzical looks I just walk out, because they obviously don’t deserve my business…
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • Langner91
    Langner91 Posts: 2,120
    I have found they usually begin to look around nervously at the first mention of "Big Green Egg Forum".
    Clinton, Iowa
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  • Legume
    Legume Posts: 15,936
    "Do you know who I am?"
    THANK YOU FOR YOUR ATTENTION TO THIS MATTER
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  • JohnInCarolina
    JohnInCarolina Posts: 34,669
    Langner91 said:
    I have found they usually begin to look around nervously at the first mention of "Big Green Egg Forum".
    “How do you feel about anus?” also gets strange looks, for some reason.
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • fishlessman
    fishlessman Posts: 34,554
    walk in drunk as a skunk, forget about the kings english, yell in drunken fake canadian french, put your axe down on the counter, and hand the buffaloes letter to him for the replacement part/parts.... i dont see a problem.
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • Canugghead
    Canugghead Posts: 13,634
    The_Buffalo said:
    Stormbringer said:
    If I move from UK to Canada and take the Eggs with me, does anyone know if the warranty will be honoured in Canada? I've asked this question in the UK (they didn't know, but said they would honour warranty claims if someone moved Eggs to the UK) and emailed the mothership (no response in over a month). This assumes that the Eggs get to Canada in one piece, of course, but if they don't that's an insurance claim.

    Maybe the wise @The_Buffalo would know?
    The answer is yes, as long you meet all requirements of the warranty. (receipt, didn't crack them in the move, didn't void the warranty in anyway, etc.) 
    Interesting. Things may have changed, AFAIK most if not all Canadian dealers refuse to warranty eggs bought 'legally' in the US at a significantly lower price. 
    canuckland
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  • Langner91
    Langner91 Posts: 2,120
    I smell a business opportunity.  I will provide warranty parts obtained legally for eggs purchased in the US in exchange for Crown Royal...


    Clinton, Iowa
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  • Legume
    Legume Posts: 15,936
    Langner91 said:
    I smell a business opportunity.  I will provide warranty parts obtained legally for eggs purchased in the US in exchange for Crown Royal...


    Do you drink that straight or sweeten it up a bit with coke?
    THANK YOU FOR YOUR ATTENTION TO THIS MATTER
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