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Smokeware Customer Service, Treated Me Right
dbCooper
Posts: 2,818
I checked my various dome thermometers yesterday, detailed in a separate post. My test showed my Smokeware unit read low by about 20'. After reading the feedback to my post I decided to contact Smokeware.
Well, turns out my Smokeware thermometer was purchased in July of 2016 and thus well past the 1 year warranty. They also verified that my model is non-adjustable. However, they offered me a new thermo (this one is made in the USA and adjustable) for a price of $15. For me this was a most impressive and surprising response by them. My replacement has been ordered.
Nice to see a business that cares about their customers. I feel they deserve a shout-out letting others know of my experience.
LBGE, LBGE-PTR, 22" Weber, Coleman 413G
Great Plains, USA
Comments
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They are great people and have always taken care of me as well.Thank you,DarianGalveston Texas
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The replacement arrived today, it is adjustable and even has a calibration dot on the dial. Looks to be accurate.
LBGE, LBGE-PTR, 22" Weber, Coleman 413GGreat Plains, USA -
I will try again with the new ones!Southlake, TX and Cowhouse Creek - King, TX. 2 Large, 1 Small and a lot of Eggcessories.
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Costumer service at it's finest!aka marysvilleksegghead
Lrg 2008
mini 2009
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Bob Hope: When I wake up in the morning, I don’t feel anything until noon, and then it’s time for my nap
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