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Warranty issue in Canada

GlennMGlennM Posts: 1,017
edited June 2019 in EggHead Forum

I'm looking for some advice here.  I came back from a holiday this winter to find the glaze falling off the dome (see photo)   I sent a pic of this to my dealer after they told me there would be no problem with a warranty claim.   I waited 6 weeks for an answer and then I sent them an email.  At that point they told me that this was not covered by the BGE warranty.  I have seen this type of damage before and as far as I remember the company has covered it -- after all,  I purchased this at a huge inflated Canadian $ price based on the "fantastic" warranty.   It looks ugly sitting beside my Joe Jr that has no damage at all. I feel I would like to escalate the issue but I wanted to check in with you guys first and see if anyone has some suggestions for me?

In the bush just East of Cambridge,Ontario 


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