I know there are quite a few among us that appreciate excellent customer service. That said I wanted to forward my recent experience with Grainger.
I am making a knife grinder/belt sander and needed a electric motor, so I ordered exactly what needed from Grainger.com $300. It arrived today, I opened the poorly packaged box and called Grainger 1800.
A very chipper American lady asked "how can I help you" I gave her my order number and told her "the 30lb motor I ordered was upside down in a box, with a piece of newspaper and saran wrap in another box, the capacitor cover is bent but the capacitor looks ok and the motor mount is bent, but I can straighten it. Here is what I am willing to do, I can fix it and you can discount the motor or I can send it back and you can mail me another"
Her reply... "Here is what we are going to do, mail you another motor for free and you can hang on to the damaged one or toss it in the garbage."
South of Columbus, Ohio.
Comments
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LBGE,SBGE, and a Mini makes three......Sweet home Alabama........ Stay thirsty my friends .
"Brought to you by bourbon, bacon, and a series of questionable life decisions."
South of Nashville, TN
This is my signature line just so you're not confused. Love me or hate me, I am forum Marmite.
Large and Medium BGE, Kamado Joe Jr, Akorn Jr, smoker with a 5k btu AC, gas grill, fire pit, pack of angry cats, two turntables and a microphone, my friend. Registered republican.
New Orleans, LA - we know how to eat
I often have less than 24 hours to recover a project that has gone full FUBAR in production facilities, where downtime equates to potentially tens of thousands of dollars per hour.
In those situations, 20%+ markup on parts, is not an issue.
XL and MM
Louisville, Kentucky
they don’t have the prices anymore, you have to go online for price.
McMaster still does and includes the prices. Thing is basically a cube 4040 pages to be exact