Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Want to see how the EGG is made? Click to Watch
Facebook | Twitter | Instagram | Pinterest | Youtube | Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Want to see how the EGG is made? Click to Watch
Warranty Question
Options
rtgurley
Posts: 44
So last month I hit a milestone (turned 40) and my wife surprised me with a XLBGE...from Sam's. I went to register the product and it specifically states "NOTICE: ANY BIG GREEN EGG PURCHASED FROM AN UNAUTHORIZED RESELLER SUCH AS WALMART, SAM’S CLUB OR COSTCO IS NOT COVERED BY THE BIG GREEN EGG WARRANTY. Please see warranty provisions."
Why are these retailers "Unauthorized"? Fortunatley I am in a big enough city where I can go to a couple of different "Authorized" retailers if I need replacement parts right away. Would it just automatically be an out of pocket expense?
Why are these retailers "Unauthorized"? Fortunatley I am in a big enough city where I can go to a couple of different "Authorized" retailers if I need replacement parts right away. Would it just automatically be an out of pocket expense?
XL BGE
Saints fan stuck in Dallas
Saints fan stuck in Dallas
Comments
-
I'll take a stab at this but I think the reason they are unauthorized is that they are probably buying them from BGE in such bulk that Big Green Egg probably is not making hardly any profit from the sales and therefore filling any warranty claims would cause them to lose money. That's me just guessing though. As far as the replacement parts go. Yes if you are buying replacement parts and they are not under warranty it would be out of pocket. You may be able to get a relationship built with a local dealer where they would honor a warranty claim but again that's me just speculating.
Rockwall, Tx LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.
-
Yes, unfortunately, any warranty issues would be out of pocket.
And trust me, it's not cheap to replace ceramics.
IMO, the money you saved at Sam's Club is not with it. You really have to look into the future. I have had my XL for about 12 years. Several parts replaced under warranty over the years. Sam's club apparently buys them and resells them as "lure" items. But are not an authorized seller. I will avoid this topic.
The store manager stood in front of me and swore they were an authorized dealer.
I pulled out my phone and said lets look it up. He immediately walked away and would not talk to me any more. I offered to call BGE from the store as he fled into the back of the store.Thank you,DarianGalveston Texas -
Welcome by the way and be sure to post up some photos when you start cooking.
Rockwall, Tx LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.
-
If you can get a local authorized dealer to come anywhere close to the price your wife paid, I would consider returning it to Sam’s. And then purchase from the dealer.
Assuming it is unused.
And welcome aboard.Memphis, TN
LBGE, 2 SBGE, Hasty-Bake Gourmet -
Is Sam’s at all like Costco in regards to taking things back? If so then just wait until you have an issue if any at all and take it back. Costco takes pretty much anything and everything back but not sure about Sam’s.
I do not agree with this BTW:
http://fortune.com/2018/01/11/woman-returns-dead-christmas-tree/
-
I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.XL BGE
Saints fan stuck in Dallas -
Cornholio said:Is Sam’s at all like Costco in regards to taking things back? If so then just wait until you have an issue if any at all and take it back. Costco takes pretty much anything and everything back but not sure about Sam’s.
I do not agree with this BTW:
http://fortune.com/2018/01/11/woman-returns-dead-christmas-tree/
May not be worth it in the long run.#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX. -
rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
Slightly diff scenario. But about a month ago I was walking out of Costco and 2 unrelated guys were both bringing back heavily used Kamado Joe's. Nothing appeared wrong so I asked them why they were returning them. They said just because. Costco didn't hesitate taking them back and refunding their money. I would maybe check with Sam's on yours. If you ever get a cracked base and fire ring you are looking at 50% of that $1,200 to replace I would bet. It may be worth the hassle to try and do something now rather than later.Rockwall, Tx LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.
-
rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
See if a dealer will match or come close.#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX. -
rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
They will not be able to help you with replacement parts. Even with it being used, I would calmly return it and push it to the top levels. They are not authorized dealers and the factory warranty is void. They should have honestly disclosed this. Tell them you will file with BBB for fraud. They are basically selling a like new, used item, and telling you it's factory covered by leaving all the warranty information in the packaging.
Take it back.Thank you,DarianGalveston Texas -
rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
“If you are not satisfied with the merchandise you purchased from Sam's Club, whether in-Club or online, we'll replace it or provide a refund at any time for most purchases”
-
Cornholio said:rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
“If you are not satisfied with the merchandise you purchased from Sam's Club, whether in-Club or online, we'll replace it or provide a refund at any time for most purchases”Thank you,DarianGalveston Texas -
Also, maybe do a clean burn before you return too maybe they wont realize it was used.
Rockwall, Tx LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.
-
Photo Egg said:Cornholio said:rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
“If you are not satisfied with the merchandise you purchased from Sam's Club, whether in-Club or online, we'll replace it or provide a refund at any time for most purchases” -
Yep. See if it's possible to bring it back and buy from an authorized dealer. It's worth the effort. Especially when you see what BGE wants for a replacement cost"The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan
Minnesota -
Cornholio said:Photo Egg said:Cornholio said:rtgurley said:I think my wife paid $1200 for the XL, Next, and side tables (EggMates). I generally don't buy extended warranties, now I will rationalize that the price difference is because I didn't buy an extended warranty and just hope it doesn't bite me in the butt. It has been used so returning it is not at option.
“If you are not satisfied with the merchandise you purchased from Sam's Club, whether in-Club or online, we'll replace it or provide a refund at any time for most purchases”Thank you,DarianGalveston Texas -
It's not like you bought a used egg and just found out there is no warranty. You (your wife) bought a new product at a reputable business, not out the back of some guy's car. Over the life of the egg you will almost certainly need a replacement firebox, many people need multiple. Much less frequently, a replacement base is needed. The base and firebox will be expensive. Even though it is used I would see if they will take it back.
-
SemolinaPilchard said:It's not like you bought a used egg and just found out there is no warranty. You (your wife) bought a new product at a reputable business, not out the back of some guy's car. Over the life of the egg you will almost certainly need a replacement firebox, many people need multiple. Much less frequently, a replacement base is needed. The base and firebox will be expensive. Even though it is used I would see if they will take it back.
All happily covered at no charge.
I agree with you 100%.Thank you,DarianGalveston Texas
Categories
- All Categories
- 182.8K EggHead Forum
- 15.7K Forum List
- 459 EGGtoberfest
- 1.9K Forum Feedback
- 10.3K Off Topic
- 2.2K EGG Table Forum
- 1 Rules & Disclaimer
- 9K Cookbook
- 12 Valentines Day
- 91 Holiday Recipes
- 223 Appetizers
- 516 Baking
- 2.4K Beef
- 88 Desserts
- 164 Lamb
- 2.4K Pork
- 1.5K Poultry
- 30 Salads and Dressings
- 320 Sauces, Rubs, Marinades
- 543 Seafood
- 175 Sides
- 121 Soups, Stews, Chilis
- 36 Vegetarian
- 100 Vegetables
- 313 Health
- 293 Weight Loss Forum