Pretty sweet. Nice to see great customer service.

So @SamIAm2 , if I buy a car and drive down the street and carelessly run into an obstruction and dent the door. I should go back to the dealer and ask for a new one. Got it.

 Character, you either have it or you don’t. This sort of mindset is a cancer on our society. Free chit isn’t always a good thing, sometimes it’s just an embarrassment.  I can assure you the rep had a few choice words in private. Sad. Right is right and wrong is wrong. Simple. 

@pgprescott may know a thing or two about selling BGE, their markup, and the warranty process.

Why post on a forum if you get butthurt over some criticism? 

It's Bush league. It wasn't BGE fault you were dumb 

Ha! Love me some S-N-O-O-P

pgprescott said:

Huh? You physically broke your PS and arm twisted a rep into paying for your carelessness and then your faith in humanity was restored. Mine was not. I am continually amazed. That isn’t customer service, it’s cowardice. Jeez. 

Question for you @pgprescott Who actually eats the cost of the plate setter in that situation? Or any warranty claim for that matter? For instance, i just got a new fire box that had cracked into 3 large pieces from my dealer. 

If Wooderson told the guy the truth, which I assume he did since that’s what he said, I dont see how he is in the wrong. 

Ozzie_Isaac said:

gonepostal said:

pgprescott said:

Huh? You physically broke your PS and arm twisted a rep into paying for your carelessness and then your faith in humanity was restored. Mine was not. I am continually amazed. That isn’t customer service, it’s cowardice. Jeez. 

Question for you @pgprescott Who actually eats the cost of the plate setter in that situation? Or any warranty claim for that matter? For instance, i just got a new fire box that had cracked into 3 large pieces from my dealer. 

 The warranty cost it part of the price set by BGE.  Every person who buys a new item from BGE is paying a portion of the warranty claim.

If BGE had no warranty then the MSRP would be a lot less.

As far as the OP and his plate setter, I assume he explained how he broke it to the rep, and the BGE rep agreed to replace it.  That is cool and totally up to BGE.

This is where the rubber meets the road. When you ask for it and you know it’s wrong then it’s wrong. Counting on a company to do the wrong thing because they would rather give you something you don’t deserve than take the chance you bad mouth them doesnt make it right. Fundamental lack of
character and respect for others and their perspective. There is no way you can spin this as ok. Is it a huge deal individually, no. Societally it is ginormous.  

Wooderson said:

Pgprescott, have you nothing better than to troll the internet?  You sir, are what's wrong with society today.  Overly sensitive, and can't help but to speak your mind on every situation...... Even when it doesn't concern or impact your own life.  $80 plate setter, that was probably produced for pennies on the dollar, consumer is dealt the mark up, yet, you feel the need to weep for the corporation.  Enjoy life

I’m not trolling you I am disgusted with you and people Ike you. The more you type the worse you sound. You just admitted you are
fine with stealing the $80 from a large corporation. Pathetic!

pgprescott said:

gonepostal said:

pgprescott said:

Huh? You physically broke your PS and arm twisted a rep into paying for your carelessness and then your faith in humanity was restored. Mine was not. I am continually amazed. That isn’t customer service, it’s cowardice. Jeez. 

Question for you @pgprescott Who actually eats the cost of the plate setter in that situation? Or any warranty claim for that matter? For instance, i just got a new fire box that had cracked into 3 large pieces from my dealer. 

I just did the same at our store last week. The dealer turns it in. Didn’t want to inconvenience the guy by making him wait. 

For this argument, it is irrelevant whether you are taking from the little guy or the big guy. It’s still wrong. 

Very cool. Was just curious. I had to wait 4 months but it wasn't a big deal. Was able to cook the whole time and they are located just around the corner from work. 

Wooderson said:

I see from your timestamps that this is festering with you.  I'll thoroughly explain the events from yesterday: I found a rep and asked the initial question about me having no documentation of purchase.  I also went on to explain how I broke my plate setter without any intention on "stealing" a new one.  I wasn't embarrassed because I'm humble about being a human.  Without hesitation the rep said to take a picture.  I hope your day turns around. I'm planning on doing a rack of ribs cooked indirectly protected by a new plate setter.  Cheers!

I’m sure that’s how it happened. LOL! That’s why you said so initially. LOL! Even if it is true, he defrauded the Corp. They don’t just hand stuff out. Someone has to lie about it. Enjoy the hard earned fruits of your labor. LOL! Karma’s a b****!

SamIAm2 said:

pgprescott said:

So @SamIAm2 , if I buy a car and drive down the street and carelessly run into an obstruction and dent the door. I should go back to the dealer and ask for a new one. Got it.

 Character, you either have it or you don’t. This sort of mindset is a cancer on our society. Free chit isn’t always a good thing, sometimes it’s just an embarrassment.  I can assure you the rep had a few choice words in private. Sad. Right is right and wrong is wrong. Simple. 

Dang, was reading this thread on iTouch and meant to click agree. Did not see this till just now; been busy helping clean up a older than me neighbor's yard who's yard guy abandoned her account without notice. Fixed that now using the computer to make sure. Sorry about that.

Well heck, I can’t edit any longer. Oh well, obviously disregard the call out. Good on you helping out the neighbor. Cheers!

pgprescott said:

Ozzie_Isaac said:

gonepostal said:

pgprescott said:

Huh? You physically broke your PS and arm twisted a rep into paying for your carelessness and then your faith in humanity was restored. Mine was not. I am continually amazed. That isn’t customer service, it’s cowardice. Jeez. 

Question for you @pgprescott Who actually eats the cost of the plate setter in that situation? Or any warranty claim for that matter? For instance, i just got a new fire box that had cracked into 3 large pieces from my dealer. 

 The warranty cost it part of the price set by BGE.  Every person who buys a new item from BGE is paying a portion of the warranty claim.

If BGE had no warranty then the MSRP would be a lot less.

As far as the OP and his plate setter, I assume he explained how he broke it to the rep, and the BGE rep agreed to replace it.  That is cool and totally up to BGE.

This is where the rubber meets the road. When you ask for it and you know it’s wrong then it’s wrong. Counting on a company to do the wrong thing because they would rather give you something you don’t deserve than take the chance you bad mouth them doesnt make it right. Fundamental lack of
character and respect for others and their perspective. There is no way you can spin this as ok. Is it a huge deal individually, no. Societally it is ginormous.  

 I won't change your mind, but if you tell a company up front what happened I don't see an issue.  If you get upset and blast them when they say no, then you have a character problem.

Did you lay into the Sugar Glider lady from the devastated thread?

Ozzie_Isaac said:

pgprescott said:

Ozzie_Isaac said:

gonepostal said:

pgprescott said:

Huh? You physically broke your PS and arm twisted a rep into paying for your carelessness and then your faith in humanity was restored. Mine was not. I am continually amazed. That isn’t customer service, it’s cowardice. Jeez. 

Question for you @pgprescott Who actually eats the cost of the plate setter in that situation? Or any warranty claim for that matter? For instance, i just got a new fire box that had cracked into 3 large pieces from my dealer. 

 The warranty cost it part of the price set by BGE.  Every person who buys a new item from BGE is paying a portion of the warranty claim.

If BGE had no warranty then the MSRP would be a lot less.

As far as the OP and his plate setter, I assume he explained how he broke it to the rep, and the BGE rep agreed to replace it.  That is cool and totally up to BGE.

This is where the rubber meets the road. When you ask for it and you know it’s wrong then it’s wrong. Counting on a company to do the wrong thing because they would rather give you something you don’t deserve than take the chance you bad mouth them doesnt make it right. Fundamental lack of
character and respect for others and their perspective. There is no way you can spin this as ok. Is it a huge deal individually, no. Societally it is ginormous.  

 I won't change your mind, but if you tell a company up front what happened I don't see an issue.  If you get upset and blast them when they say no, then you have a character problem.

Did you lay into the Sugar Glider lady from the devastated thread?

The rep isn’t the company. He likely isn’t an employee of said company. Also the time and place that he was ambushed was not without calculation IMO. Businesses choose to do the wrong thing ethically all the time for a myriad of reasons. Doesn’t make it correct or right. It also doesn’t absolve the individual of his knowingly asking for something for which he knows he is not entitled. Many victims of sexual harassment say nothing and go along with the mistreatment for years, is it ok? Now I know it’s not exactly the same, but wrong is wrong. This quite frankly is shocking to me that it’s even close to a debate. If you ask a coworker to steal something at work for you and you take the item, is it ok cuz he said he would? Would your employer agree? It’s black and white. Those who see grey should re-evaluate. 

 Never got into that other thread.

 I found this one particularly disturbing much like one years ago when a guy bragged about brow beating a store manager into selling him lump that had been mispriced by a high school employee. The item wasn’t advertised and the error was caught and corrected. The guy threw a fit in the store until the manager allowed him to buy the entire pallet. I would have removed him. Those people are always welcome to shop at my competitors place of business. I honestly don’t know how some people look in the mirror.  

pgprescott said:

Ozzie_Isaac said:

pgprescott said:

Ozzie_Isaac said:

gonepostal said:

pgprescott said:

Huh? You physically broke your PS and arm twisted a rep into paying for your carelessness and then your faith in humanity was restored. Mine was not. I am continually amazed. That isn’t customer service, it’s cowardice. Jeez. 

Question for you @pgprescott Who actually eats the cost of the plate setter in that situation? Or any warranty claim for that matter? For instance, i just got a new fire box that had cracked into 3 large pieces from my dealer. 

 The warranty cost it part of the price set by BGE.  Every person who buys a new item from BGE is paying a portion of the warranty claim.

If BGE had no warranty then the MSRP would be a lot less.

As far as the OP and his plate setter, I assume he explained how he broke it to the rep, and the BGE rep agreed to replace it.  That is cool and totally up to BGE.

This is where the rubber meets the road. When you ask for it and you know it’s wrong then it’s wrong. Counting on a company to do the wrong thing because they would rather give you something you don’t deserve than take the chance you bad mouth them doesnt make it right. Fundamental lack of
character and respect for others and their perspective. There is no way you can spin this as ok. Is it a huge deal individually, no. Societally it is ginormous.  

 I won't change your mind, but if you tell a company up front what happened I don't see an issue.  If you get upset and blast them when they say no, then you have a character problem.

Did you lay into the Sugar Glider lady from the devastated thread?

The rep isn’t the company. He likely isn’t an employee of said company. Also the time and place that he was ambushed was not without calculation IMO. Businesses choose to do the wrong thing ethically all the time for a myriad of reasons. Doesn’t make it correct or right. It also doesn’t absolve the individual of his knowingly asking for something for which he knows he is not entitled. Many victims of sexual harassment say nothing and go along with the mistreatment for years, is it ok? Now I know it’s not exactly the same, but wrong is wrong. This quite frankly is shocking to me that it’s even close to a debate. If you ask a coworker to steal something at work for you and you take the item, is it ok cuz he said he would? Would your employer agree? It’s black and white. Those who see grey should re-evaluate. 

 Never got into that other thread.

 I found this one particularly disturbing much like one years ago when a guy bragged about brow beating a store manager into selling him lump that had been mispriced by a high school employee. The item wasn’t advertised and the error was caught and corrected. The guy threw a fit in the store until the manager allowed him to buy the entire pallet. I would have removed him. Those people are always welcome to shop at my competitors place of business. I honestly don’t know how some people look in the mirror.  

 The rep was hired by and represents the company, hence the name "Representative".  They are also empowered to make decisions.

Sexual assault? That is a straw man argument.

The guy with the pallet was a complete tool and deserved to get tossed out.  That is a totally different situation.