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Firecraft Dissapointment

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Comments

  • Davec433
    Davec433 Posts: 463
    How long will Rockwood be back ordered?
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  • stlcharcoal
    stlcharcoal Posts: 4,759
    Davec433 said:
    How long will Rockwood be back ordered?
    a couple days.....Truck is on the way


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  • DoubleEgger
    DoubleEgger Posts: 19,175
    stlcharcoal said:
    Davec433 said:
    How long will Rockwood be back ordered?
    a couple days.....Truck is on the way



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  • stlcharcoal
    stlcharcoal Posts: 4,759
    Honestly, you guys would never know about these brief backorders if Firecraft didn't send that email.  It takes them a day or two to process the orders anyway.  Rarely have they ever run out where a truck isn't already en route with a restock.

    @DoubleEgger .......Change that to a DeLorean and that's me.
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  • Davec433
    Davec433 Posts: 463
    stlcharcoal said:
    Davec433 said:
    How long will Rockwood be back ordered?
    a couple days.....Truck is on the way


    Sweet, just ordered 5 bags.
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  • DoubleEgger
    DoubleEgger Posts: 19,175
    Just 5? You'll need to reorder in a few weeks... 
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  • GregW
    GregW Posts: 2,678
    My Walmart still has Kingford Briquette in stock. We can't even get Royal Oak lump anymore. A sad state we are in here. 
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  • GregW
    GregW Posts: 2,678
    SkinnyV said:
    The ol saying....you can't please everyone.
    speaking of firecraft that new USA made pellet grill looks nice. I'd consider it but I have 3 bge.
    Which model pellet grill are you looking at?
    I'm interested in them also. The Fast Eddy PG500 looks good.
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  • Davec433
    Davec433 Posts: 463
    DoubleEgger said:
    Just 5? You'll need to reorder in a few weeks... 
    Cooking on my XL a couple times a week really don't burn through a ton of lump.
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  • Durangler
    Durangler Posts: 1,122
    GregW said:
    My Walmart still has Kingford Briquette in stock. We can't even get Royal Oak lump anymore. A sad state we are in here. 
    What state are you in?
    Caleefornya?
    Keep steaming your veggies with a solar steamer & hope the clouds don't screw with you.  =)
    PS: Only steam during daylight. They don't work after sundown.

    XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ
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  • YukonRon
    YukonRon Posts: 17,261
    Down to my last bag of Rockwood. I had a bag of BGE, opened and used all four pieces larger than my fist. I just scoop the rest of the small stuff out and throw it on top. I will either have to do a road trip or get on the back order list with firecraft, because in a metropolitan area the size of LOUISVILLE there is no retail outlet.
    Just having fun @stlcharcoal
    "Knowledge is Good" - Emil Faber

    XL and MM
    Louisville, Kentucky
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  • GregW
    GregW Posts: 2,678
    Durangler said:
    GregW said:
    My Walmart still has Kingford Briquette in stock. We can't even get Royal Oak lump anymore. A sad state we are in here. 
    What state are you in?
    Caleefornya?
    Keep steaming your veggies with a solar steamer & hope the clouds don't screw with you.  =)
    PS: Only steam during daylight. They don't work after sundown.

    Central Alabama. About as backwards as society gets :)
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  • Mikee
    Mikee Posts: 897
    stlcharcoal said:
    Honestly, you guys would never know about these brief backorders if Firecraft didn't send that email.  It takes them a day or two to process the orders anyway.  Rarely have they ever run out where a truck isn't already en route with a restock.

    @DoubleEgger .......Change that to a DeLorean and that's me.
    When I place an order with a vendor, I expect them to ship it that day if the order comes in before 2pm. Granted, the later in the day the greater the chances of the order not making the truck. Why don't they have your product in stock. Having a truck enroute is a crutch. They should have ordered ahead of time to keep their warehouse full. Not wait until the last minute as the warehouse is on going on Empty. A truck on the way does not fulfill orders; it delays them. A good distributor should easily stock a 30 day demand. Sounds like Firecraft does not make that commitment and the manufacture is making excuses for why a distributor is unable to fulfill orders as they come in.


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  • Legume
    Legume Posts: 15,936
    So don't order from them, get your lump somewhere else.  Oh, you can't get it somewhere else, or firecraft is the cheapest, or you don't have time to drive 20 miles to get it?  

    If their website did accurately say they were out of stock when you sat down in your chair and opened up that browser, you would've done what?  Ordered from somewhere else?

    This is the whiniest thread I've ever seen.  Seriously, you sit in a chair at home and order 100# of charcoal on your computer and someone brings it to your door but you're pissed because you didn't know they were out of stock for a day or two?  Order earlier next time.
    THANK YOU FOR YOUR ATTENTION TO THIS MATTER
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  • victor1
    victor1 Posts: 225
    stuff happens.  i've dealt with FC and they've been great.  suggest you contact them first, before you complain about them here.  why put them in a bad light when i'm sure they will resolve your problem. 
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  • nolaegghead
    nolaegghead Posts: 42,109
    Bitches gonna ****, haters gonna hate.  The thug life.


    ______________________________________________
    I love lamp..
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  • nolaegghead
    nolaegghead Posts: 42,109
    https://youtu.be/Q2daFOY9e4Q
    ______________________________________________
    I love lamp..
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  • SkinnyV
    SkinnyV Posts: 3,404
    GregW said:
    SkinnyV said:
    The ol saying....you can't please everyone.
    speaking of firecraft that new USA made pellet grill looks nice. I'd consider it but I have 3 bge.
    Which model pellet grill are you looking at?
    I'm interested in them also. The Fast Eddy PG500 looks good.
    Fire craft branded, I got an email. Looks solid and made in USA!
    Seattle, WA
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