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Rockwood Back Ordered from Firecraft

THEBuckeye
THEBuckeye Posts: 4,232
in EggHead Forum
I ordered a week ago - including OO. This showed up this morning. 

It's my first Firecraft order. Typical?

Order Number:

F00378300000

Item:

ROCKWOOD 20LB BAG LUMP CHARCOAL

Item Number:

41502 0120

Number Backordered:

4

Estimated In-Stock Date:

3/25/2015
New Albany, Ohio 

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Comments

  • Volegger
    Volegger Posts: 9
    I placed an order Saturday and got the same email this morning. Also my first order from them.
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  • ChillyWillis
    ChillyWillis Posts: 893
    edited March 2015
    I also put in an order late last week and got the same email. I've placed several orders with firecraft before and this is the first time I've received a back order notice. Certainly not typical. 

    Maybe be all the people who normally would get Ozark oak switched their order to Rockwood?
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  • stlcharcoal
    stlcharcoal Posts: 4,761

    Not to worry, they're restocked as of today.

    Their system always gives us 2 weeks once the purchase order is generated--we ship the same day we receive the PO, and it only takes a few days to get there.

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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 23,179
    not typical but i just got the same email. 


    Keepin' It Weird in The ATX FBTX
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  • henapple
    henapple Posts: 16,025
    Did they go out of business?  =)
    Green egg, dead animal and alcohol. The "Boro".. TN 
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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 23,179
    Just talked to them to add some stuff to my order. Rockwood is in and shipping today.


    Keepin' It Weird in The ATX FBTX
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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 23,179
    These guys are the bomb by the way. I added $79 to my order and they said the other one was packed up already but they would add this to my original order to get the free shipping on everything. I didn't even ask.

    Keepin' It Weird in The ATX FBTX
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  • johnkitchens
    johnkitchens Posts: 5,234
    I love Firecraft. I left some stuff off of my order last week, and I called them and they added it without any hassles at all. +1 for great customer service. 

    Louisville, GA - 2 Large BGE's
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  • stlcharcoal
    stlcharcoal Posts: 4,761

    From the other side of the transaction, as a vendor, they're great to deal with as well.

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  • johnkitchens
    johnkitchens Posts: 5,234
    stlcharcoal said:

    From the other side of the transaction, as a vendor, they're great to deal with as well.

    It sounds like they are a class act all the way around! 

    Louisville, GA - 2 Large BGE's
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  • THEBuckeye
    THEBuckeye Posts: 4,232
    Firecraft hit up my Amex earlier today so it must been en route. 
    New Albany, Ohio 

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  • Smokinpig
    Smokinpig Posts: 739
    Mine arrived today so I assume the rest of you will have a similar experience.

    LBGE Atlanta, GA


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  • hapster
    hapster Posts: 7,503
    Placing an order now... I'll pick it up tomorrow :)
    MSV Chill Spot
    Chester County, PA

    http://egginwithedward.blogspot.com/

    http://edwardhardingphotography.zenfolio.com/
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  • THEBuckeye
    THEBuckeye Posts: 4,232
    Mine arrived today. 4 bags in a box - a very dusty box.
    New Albany, Ohio 

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  • SkinnyV
    SkinnyV Posts: 3,404
    edited March 2015
    Nice , let us know the updates when you open each bag.
     ;) 
    Seattle, WA
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  • ads75
    ads75 Posts: 391
    I ordered 2 bags of Rockwood from Firecraft Saturday night. Got an email telling me it was on backorder on Monday, with an estimated in stock date of 3/25. I got the delivery on Tuesday (3/17-I live near by). So it shouldn't be long.

    On the other hand, I also ordered a iGrill 2 and Plowboys Yardbird, those are still on back order. Not everything takes a day to restock.
    Large BGE, Mini BGE
    Morgantown, PA
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  • Terrebandit
    Terrebandit Posts: 1,750
    I got 10 17.6 lb. bags of RO for 73 bucks - free shipping too.  B)
    Dave - Austin, TX
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  • MaC122
    MaC122 Posts: 797

    Rockwood in Jacksonville! im sorry .....just had to say it!

    St. Johns County, Florida
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  • Jeremiah
    Jeremiah Posts: 6,412
    hapster said:
    Placing an order now... I'll pick it up tomorrow :)
    Rub it in will ya!
    Slumming it in Aiken, SC. 
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  • Durangler
    Durangler Posts: 1,122
    THEBuckeye said:
    Mine arrived today. 4 bags in a box - a very dusty box.
    So, you received 80 pounds in one box?!?
    I wonder if they ship 100 pounds in one box. 
    I bet the 80#der was kicked, dragged & cussed.
    XL BGE, 22" Weber Red Head, Fiesta Gasser .... Peoria,AZ
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  • theyolksonyou
    theyolksonyou Posts: 18,459
    Durangler said:
    THEBuckeye said:
    Mine arrived today. 4 bags in a box - a very dusty box.
    So, you received 80 pounds in one box?!?
    I wonder if they ship 100 pounds in one box. 
    I bet the 80#der was kicked, dragged & cussed.
    I got 40# of OO in a box with a 20# bag of RW and it was a dusty mess. A box with 80# of RW that was pristine. 
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  • buzd504
    buzd504 Posts: 3,878
    johnkitchens said:
    I love Firecraft. I left some stuff off of my order last week, and I called them and they added it without any hassles at all. +1 for great customer service. 
    +1.  All of my interactions with Firecraft, from ordering to customer service to shipping have been top-notch.
    NOLA
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  • theyolksonyou
    theyolksonyou Posts: 18,459
    For the record, I'm not blaming firecraft
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  • THEBuckeye
    THEBuckeye Posts: 4,232
    Ya, my 4 bags were all crunched up at the top to fit the box. 2 of the 4 had small rips/holes. 
    New Albany, Ohio 

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  • GATABITES
    GATABITES Posts: 1,260
    @THEBuckeye - was the lump intact? how much dust and small pieces? I want to order but skeptical about the lump quality with shipping. I am spoiled with my last 2 RW orders being group buys. 

    THX
    XL BGE 
    Joe JR 
    Baltimore, MD
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  • THEBuckeye
    THEBuckeye Posts: 4,232
    @GATABITES
    Don't know yet. Still working on a bag. I'm sure it will be fine but I didn't expect my hand to turn black with charcoal dust emptying the box. Still worth saving $5 a bag. 
    New Albany, Ohio 

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  • Smokinpig
    Smokinpig Posts: 739
    edited March 2015
    Mine were dusty as well, but appeared intact. My last order was not as dusty. I will chalk it up to them having a lot of orders to fill based on the back order issue and they may have not handled as well as in the past or it could be fed ex. The 4 in a box are pretty snug it is the loner that tends to be in worse shape based on my experience. Perhaps I will just start ordering 8 at a time.

    LBGE Atlanta, GA


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  • ChillyWillis
    ChillyWillis Posts: 893
    edited March 2015
    @GATABITES I've found all of my rockwood orders through firecraft to arrive in good to very good condition, especially given rockwoods relative fragility due to its high carbon content. Every bag of rockwood I've bought through firecraft arrived with little to no dust and an average piece size much better than your normal bag of RO you could pick up at Wally world. 

    Maybe be your best bet would be to grab a bag or two for your first order, along with some of their other spices/sauces/smoke wood to get to $99 free shipping limit. That way you can judge for yourself if the lump arives in a state to your liking. That's what I did for my first order and when it arrived I had bags of ozark oak and rockwood to try, along with several of the Dizzy Pig rubs that I'd been reading about on here but are difficult to track down up hear in the north east. 

    There was some very good eating around my place for the next few weeks after that order came in.  B)
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  • RRP
    RRP Posts: 26,464
    Personally I would not blame Rockwood, nor even Firecraft but instead point my finger at the shipper. We have mostly good UPS delivery men, but FedX? Forget it! I've seen that bum just drop throw packages out his front window! Last week I watched him at my next door neighbors house. He got out and went around to the back of his truck and I watched him kick boxes out of his way until he finally found the 3' x 3' x 1' package for my neighbor and he just pushed it with his foot until it fell off onto the driveway and took two tumbles! When my neighbor got home I told him what I saw and it turned out the merchandise was not damaged due to good packing. Just the same - it could have been and I would gladly be party to any reporting needed on a claim!
     
     
    Re-gasketing the USA one yard at a time 
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