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BGE Customer Service
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bigphil
Posts: 1,390
just spoke with Bruce at BGE . i have to say its a huge delight to speak with a company thats about the customer service and not screw the customer . been having trouble with my dome temp gauges having to be recalibrated and wanted to see if he had a fix for it . well he did he's sending me a new one along with a new gasket for my large . service like that makes it worth every penny for the egg
Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
Comments
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I second that!. I also talked to Bruce when. Fried my gasket on my large ( 3 weeks old ) he said he was sending one that morn.......got home from work next day and it was on my porch! Doesn't get any better than that!Peachtree City, Ga Large BGE
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Just talked to Bruce today. Replacing my gasket on my XL. Awesome customer service.Kind Regards...Papa CPeachtree City, GA2-XLBG's E...Webber 22" kettle, Retired Gas GrillRoll Tide!!!
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@bigphil what kind of gasket do they send? Nomex?
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I've had an XL lid replaced free of charge two years latter an XL kettle. Bruce was involved in both replacements.
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Bruce has always taken care of any issues I have had. Living by the retail store in Tucker is really nice just bring a picture in and get your problem fixed. I am heading there after lunch to pick up my new XL.
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Just spoke with Bruce as well regarding my gasket. New one is on the way!Edina, MN
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Duganboy said:@bigphil what kind of gasket do they send? Nomex?Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
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Just did a high temp cook (700) with my new BGE high temp gasket. Works like a champ! Although I was a bit nervous after my original melted on me last Friday night!Peachtree City, Ga Large BGE
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BGE service sucks in Canada... I have problems with my thermometer and they would not replace it... It is all foggy and sometimes it stays stuck at 200. 5 month old... My dealer sent them a waranty claim and it was refused...____________________Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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Paqman drill a small hole in the bottom side and the foggy will go away.
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Wouldn't that void the waranty? Oh wait, it doesn't matter! Sorry, it just pisses me off that the lady at the head office ignores my emails...Lit said:Paqman drill a small hole in the bottom side and the foggy will go away.
Nothing to loose here... Should I just drill the hole through the first metal layer? Or through the white layer as well?____________________Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli -
Drill here. Sorry the support sucks there. The USA contact I use is bruce.bohannon@biggreenegg.com. Maybe he can help.
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The customer service is a US thing. It's no good here in the UK either, perhaps its a cultural thing.
(Not starting anything, just noting). -
Great tip on the foggy therm btw. I'm getting the drill out later...
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Thanks @Lit____________________Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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Maybe BGE holds a Revolutionary War grudge...Green egg, dead animal and alcohol. The "Boro".. TN
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My understanding is that BGE Canada is a separate corporate entity, they are a distributor... Contacting BGE USA would not help. Does anyone have a contact at BGE Canada that I could escalate to? I'd like to get a final answer before drilling a hole in the thermometer.____________________Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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paqman said:My understanding is that BGE Canada is a separate corporate entity, they are a distributor... Contacting BGE USA would not help. Does anyone have a contact at BGE Canada that I could escalate to? I'd like to get a final answer before drilling a hole in the thermometer.Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
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