Warranty communication slow

michaelgogogo

Wondering if anyone has had experience with communication on warranty.

I submitted the warranty information via the webform and got an automated response the next day that someone would get back to me in about 48 hours. 

And then nothing. 

I've sent a couple of emails to no avail.

hoosier_egger

Paging @HannahGreeneEgg

MrCookingNurse06

I’ve had great success with warranty at my local Ace. Called them last week and they said it’s all through BGE .com now. Haven’t stopped life to fill out the online stuff. 

Hope yours works out!

Ozzie_Isaac

48hrs BGE time is ~ 0-2 weeks.  Sometimes pinging them again or call the headquarters helps.

kl8ton

Are you simply registering an egg or making a warranty claim?

michaelgogogo

Ozzie_Isaac said:

48hrs BGE time is ~ 0-2 weeks.  Sometimes pinging them again or call the headquarters helps.

This was April 17th

michaelgogogo

kl8ton said:

Are you simply registering an egg or making a warranty claim?

Warranty claim.

Ozzie_Isaac

michaelgogogo said:

Ozzie_Isaac said:

48hrs BGE time is ~ 0-2 weeks.  Sometimes pinging them again or call the headquarters helps.

This was April 17th

Reach out and also check your spam folder.

michaelgogogo

They have responded, apparently a glitch with my submission. Resubmitting. Hopefully cooking soon!

RRP

Glad that you finally got connected. Btw, what was the nature of your warranty claim that you couldn’t use your egg?

michaelgogogo

RRP said:

Glad that you finally got connected. Btw, what was the nature of your warranty claim that you couldn’t use your egg?

Cracks in the base on the right and left of access door.

RRP

YIKES!!!!

Glad you are on the road to recovery!