Customer service or customer avoidance?

courierbob

What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 

Gulfcoastguy

Well they serviced their customer it seems.

fishlessman

@HannahGreeneEgg

Ozzie_Isaac

Hit or miss.  Consistency has never been a BGE strong suit.  One positive is you can just keep trying till you get the answer you want.

billt01

liked them better when they were a smaller shop @ the intersections Skyland and Clairmont in Atlanta..they got all "big and Hollywood" and things started to slip...

HannahGreeneEgg

courierbob said:

What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 

Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 

Stormbringer

HannahGreeneEgg said:

courierbob said:

What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 

Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 

kl8ton

Stormbringer said:

HannahGreeneEgg said:

courierbob said:

What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 

Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 

This reminds me.  I have been missing the @SGH seals of approval.

I feel it has been 487 work days since an SGH seal of approval award.

fishlessman

HannahGreeneEgg said:

courierbob said:

What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 

Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 

a step in the right direction, have to like that.

tjv

you can check the label for box weight and see how it compares to box and box plus product. The box was probably weighed or labeled after it was closed.  You can also go online and see what the tracking info says for weight.  Also check to see if the box was retaped. 

t