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Customer service or customer avoidance?
courierbob
Posts: 4
What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again.
Answers
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Well they serviced their customer it seems.
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fukahwee maineyou can lead a fish to water but you can not make him drink it
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Hit or miss. Consistency has never been a BGE strong suit. One positive is you can just keep trying till you get the answer you want.
Maybe your purpose in life is only to serve as an example for others? - LPL
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liked them better when they were a smaller shop @ the intersections Skyland and Clairmont in Atlanta..they got all "big and Hollywood" and things started to slip...Have:
XLBGE / Stumps Baby XL / Couple of Stokers (Gen 1 and Gen 3) / Blackstone 36 / Maxey 3x5 water pan hog cooker
Had:
LBGE / Lang 60D / Cookshack SM150 / Stumps Stretch / Stumps Baby
Fat Willies BBQ
Ola, Ga -
courierbob said:What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again.
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HannahGreeneEgg said:courierbob said:What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again.
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| Cooking and blogging with a Large and Minimax in deepest, darkest England-shire
| My food blog ... BGE and other stuff ... http://www.thecooksdigest.co.uk
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Stormbringer said:HannahGreeneEgg said:courierbob said:What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again.
I feel it has been 487 work days since an SGH seal of approval award.Large, Medium, MiniMax, 36" Blackstone
Grand Rapids MI -
HannahGreeneEgg said:courierbob said:What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again.
a step in the right direction, have to like that.
fukahwee maineyou can lead a fish to water but you can not make him drink it -
you can check the label for box weight and see how it compares to box and box plus product. The box was probably weighed or labeled after it was closed. You can also go online and see what the tracking info says for weight. Also check to see if the box was retaped.
twww.ceramicgrillstore.com ACGP, Inc.
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