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Customer service or customer avoidance?

What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 

Answers

  • Gulfcoastguy
    Gulfcoastguy Posts: 6,656
    Well they serviced their customer it seems.
  • fishlessman
    fishlessman Posts: 33,248
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
  • Ozzie_Isaac
    Ozzie_Isaac Posts: 20,268
    Hit or miss.  Consistency has never been a BGE strong suit.  One positive is you can just keep trying till you get the answer you want.

    Maybe your purpose in life is only to serve as an example for others? - LPL


  • billt01
    billt01 Posts: 1,669
    liked them better when they were a smaller shop @ the intersections Skyland and Clairmont in Atlanta..they got all "big and Hollywood" and things started to slip...
    Have:
     XLBGE / Stumps Baby XL / Couple of Stokers (Gen 1 and Gen 3) / Blackstone 36 / Maxey 3x5 water pan hog cooker
    Had:
    LBGE / Lang 60D / Cookshack SM150 / Stumps Stretch / Stumps Baby

    Fat Willies BBQ
    Ola, Ga

  • Stormbringer
    Stormbringer Posts: 2,245
    What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 
    Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 
    Sierra MVP Real Wood Trophy  Trophy Monster
    -----------------------------------------------------------------------
    | Cooking and blogging with a Large and Minimax in deepest, darkest England-shire
    | My food blog ... BGE and other stuff ... http://www.thecooksdigest.co.uk
    -----------------------------------------------------------------------


  • kl8ton
    kl8ton Posts: 5,647
    What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 
    Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 
    Sierra MVP Real Wood Trophy  Trophy Monster
    This reminds me.  I have been missing the @SGH seals of approval.

    I feel it has been 487 work days since an SGH seal of approval award.
    Large, Medium, MiniMax, 36" Blackstone
    Grand Rapids MI
  • fishlessman
    fishlessman Posts: 33,248
    What has happened to BGE customer service? I had a warranty claim that was approved. When I got the box it was empty with a note that the USPS received the box empty. I have tried and tried to contact BGE and they won’t answer calls, emails, won’t return messages. I always used to recommend them to other ppl. Now with their customer avoidance dept I won’t ever again. 
    Good Morning! Just giving you a heads up that someone from our Customer Service team will be in touch today to get this resolved. Please reach out if there's anything additional I can help with. 

    a step in the right direction, have to like that.
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
  • tjv
    tjv Posts: 3,837
    edited September 5
    you can check the label for box weight and see how it compares to box and box plus product. The box was probably weighed or labeled after it was closed.  You can also go online and see what the tracking info says for weight.  Also check to see if the box was retaped. 

    t
    www.ceramicgrillstore.com ACGP, Inc.