Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Want to see how the EGG is made? Click to Watch
Facebook | Twitter | Instagram | Pinterest | Youtube | Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Share your photos by tagging us and using the hashtag #BigGreenEgg.
Want to see how the EGG is made? Click to Watch
Uh oh. Cracked base
Fox_AT
Posts: 7
Securely cradled and kept under overhead cover. Vacuumed out all the ash before starting a cook today. Just noticed the grease as it was cooking at high temp and it highlighted a cracked base. No idea how long it’s been like that. Original owner. Guess I need to dig up some paperwork and call a dealer in-town this week. Any recommendations for the process I’m about to go through?
Comments
-
As long as you have the paperwork you should be good. I'd call your local dealer before wasting anytime in person and see if they've dealt with any warranty work in the past. That way they can contact their rep before wasting any of your own time so they can figure out what they need to do for warranty work. Your word might be good enough when talking with your dealer. Some like pictures, while others want you to bring in the replacement part. (I've never had to do this but I know others have)
"The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan
Minnesota -
Some dealers will do the entire warranty through pictures and emails too.
Maybe your purpose in life is only to serve as an example for others? - LPL
-
Phew. Receipts in hand. Bought my egg Summer 2016 from Jeff’s Backyard here in SATX and completed the warranty registration at time of purchase. Looking forward to a positive experience when they open Tues morning.
-
Will have to deal with this same thing soon. I bought from a propane company and they have closed recently. But 3 other dealers are within a mile from work. Hopefully they will be willing to help.Wetumpka, Alabama
LBGE and MM -
As long as you’re taking it apart - consider adding feet or the table nest under there. An air gap can give you more reliability against another crack.Large BGE and Medium BGE
36" Blackstone - Greensboro! -
MaskedMarvel said:As long as you’re taking it apart - consider adding feet or the table nest under there. An air gap can give you more reliability against another crack.
-
I had mine warrantied months ago. Still haven't swapped it..... Base was in garage... Now in storage unit....Large, Medium, MiniMax, 36" Blackstone
Grand Rapids MI -
gonepostal said:Will have to deal with this same thing soon. I bought from a propane company and they have closed recently. But 3 other dealers are within a mile from work. Hopefully they will be willing to help.XL BGE, Large BGE, Small BGE, Weber Summit NGMemphis
-
Success. Stopped into Jeff’s Backyard in San Antonio this morning. The staff was super helpful. I shared & emailed photos of the crack and proof of purchase. They agreed to submit the claim with their next purchase order in a month or so. No issues. Since I was there I picked up a few bags of B&B lump and spent some petting Bradley the dog. Not a bad day. Now I guess I’ll just order up another of RP’s rutland gaskets and wait for the call to collect my replacement base.
-
4TheGrillOfIt said:gonepostal said:Will have to deal with this same thing soon. I bought from a propane company and they have closed recently. But 3 other dealers are within a mile from work. Hopefully they will be willing to help.
Maybe your purpose in life is only to serve as an example for others? - LPL
-
Ozzie_Isaac said:4TheGrillOfIt said:gonepostal said:Will have to deal with this same thing soon. I bought from a propane company and they have closed recently. But 3 other dealers are within a mile from work. Hopefully they will be willing to help.XL BGE, Large BGE, Small BGE, Weber Summit NGMemphis
-
Categories
- All Categories
- 183.2K EggHead Forum
- 15.8K Forum List
- 460 EGGtoberfest
- 1.9K Forum Feedback
- 10.4K Off Topic
- 2.2K EGG Table Forum
- 1 Rules & Disclaimer
- 9K Cookbook
- 12 Valentines Day
- 91 Holiday Recipes
- 223 Appetizers
- 517 Baking
- 2.5K Beef
- 88 Desserts
- 167 Lamb
- 2.4K Pork
- 1.5K Poultry
- 32 Salads and Dressings
- 320 Sauces, Rubs, Marinades
- 544 Seafood
- 175 Sides
- 121 Soups, Stews, Chilis
- 38 Vegetarian
- 102 Vegetables
- 315 Health
- 293 Weight Loss Forum