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Warranty?

CornfedMA
CornfedMA Posts: 491
edited October 2021 in EggHead Forum
Anyone have a contact at the mothership? Trying to get this covered under warranty. It’s not going well...in all honesty, sad to see this XL go, but the tree could’ve just as easily fallen on the house, shed or my truck. I don’t need to live in or drive the egg to work so I’ll take the W and move on to the next one. The good news is, I have an XL from the house we just moved out of and it’s been itching to get back in the lineup. Need to put an RRP gasket on it and it’s ready to cook. 


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Comments

  • WeberWho
    WeberWho Posts: 11,342
    That's not a very fun way to start/end a day. Sorry about that. I've experienced similar results. Glad to hear everyone is okay. 
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • jdMyers
    jdMyers Posts: 1,336
    Been there without any luck.  I called my local dealer and they sold me a demo base for my particular need.  Lot less $
    Columbus, Ohio
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  • PigBeanUs
    PigBeanUs Posts: 932
    That’s not covered under warranty. 

    Homeowner’s policy would cover it maybe. But what’s the deductible? 

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  • JohnInCarolina
    JohnInCarolina Posts: 33,267
    Act of God usually isn’t covered.
    "I've made a note never to piss you two off." - Stike

    "The truth is, these are not very bright guys, and things got out of hand." - Deep Throat
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  • dbCooper
    dbCooper Posts: 2,532
    JohnInCarolina said:
    Act of God usually isn’t covered.

    I've wondered how that disclaimer is handled if the policy holder is a non-believer.
    At any rate, looks more like work of the devil.
    Sympathies to you @CornfedMA
    LBGE, LBGE-PTR, 22" Weber, Coleman 413G
    Great Plains, USA
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  • lousubcap
    lousubcap Posts: 34,432
    Home owner's claim?
    Louisville; Rolling smoke in the neighbourhood. # 38 for the win.  Life is too short for light/lite beer!  Seems I'm livin in a transitional period.
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  • kl8ton
    kl8ton Posts: 5,905
    We're still waiting for the "Devastated" reaction button to show up.  I can't click like, agree, or disagree on this post.  Was the grid at least salvageable?  Sorry this happened.  I do appreciate your positive outlook.  Family safe! House ok and car and shed ok.  That IS a win.  
    Large, Medium, MiniMax, 36" Blackstone
    Grand Rapids MI
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  • Photo Egg
    Photo Egg Posts: 12,136
    Man, that looks like a direct hit.
    Sorry to see that.
    Thank you,
    Darian

    Galveston Texas
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  • ChrisSonn23
    ChrisSonn23 Posts: 280
    Talk to your local dealer. I have had similar circumstances arrive and BGE has gone above and beyond to take care of the customer. I have submitted some warranties who I thought had no shot of being of being accepted. But they have come thru more times than not on questionable warranties. Just explain the circumstances to your dealer
    BGE Dealer and EggHead since 2013. Find our company on Facebook
    Large BGE
    Waterloo, IL
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  • CornfedMA
    CornfedMA Posts: 491
    Thanks everyone. It was a kick in the stones for sure. We’re not going to go the insurance route. Just not worth it. I cut up the trees and a buddy chipped and hauled them for nothing but some fuel. I salvaged the dome thermo and the firebox of all things. Everything else was trashed. 

    Obviously, I kid about the warranty, but my local dealer was awesome. I was in the hardware store getting some other stuff and saw the owner. Told him about my egg. He offered me a demo XL and nest off the floor for $1200. If I didn’t have the backup XL, I’d have jumped all over it. 
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 20,889
    CornfedMA said:
    Anyone have a contact at the mothership? Trying to get this covered under warranty. It’s not going well...in all honesty, sad to see this XL go, but the tree could’ve just as easily fallen on the house, shed or my truck. I don’t need to live in or drive the egg to work so I’ll take the W and move on to the next one. The good news is, I have an XL from the house we just moved out of and it’s been itching to get back in the lineup. Need to put an RRP gasket on it and it’s ready to cook. 


    You can take comfort in the thought you did not run it over with your truck.

    Don't tell your problems to people.  80% of people don't care and 20% are glad you have them.


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  • WeberWho
    WeberWho Posts: 11,342
    Ozzie_Isaac said:
    CornfedMA said:
    Anyone have a contact at the mothership? Trying to get this covered under warranty. It’s not going well...in all honesty, sad to see this XL go, but the tree could’ve just as easily fallen on the house, shed or my truck. I don’t need to live in or drive the egg to work so I’ll take the W and move on to the next one. The good news is, I have an XL from the house we just moved out of and it’s been itching to get back in the lineup. Need to put an RRP gasket on it and it’s ready to cook. 


    You can take comfort in the thought you did not run it over with your truck.
    What idiot would do that?
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • 4TheGrillOfIt
    4TheGrillOfIt Posts: 741
    Bummer, dude.  I lost a Weber Performer to a tree limb.  Hey, got me to pull the trigger on my first Egg!
    XL BGE, Large BGE, Small BGE, Weber Summit NG                                                                                               
    Memphis  
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