Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.

Want to see how the EGG is made? Click to Watch

Disappointed in Warranty service

2»

Comments

  • Mark_B_Good
    Mark_B_Good Posts: 1,609
    Lit said:
    Mark_B_Good said:
    I paid for shipping ... if it was a matter of waiting months, I'd pay shipping, and I know it could be a bit expensive.

    Shipping on a fire box probably costs about the same as the fire box.
    That would suck! Depends on how much we're talking about, and if it's too much (say over $50), then I'd find a way to McGuiver it until and new fire box is available ... Like I'm wondering if some steel spacers can't be used between the egg bowl and the fire ring, to keep the ring squeeze together, without restricting air flow that much.  Other option is to drill holes into the fire ring on each side of the crack, and use tapcon screws to secure the pieces together with a small metal brace (or a few).
    Napoleon Prestige Pro 665, XL BGE, Lots of time for BBQ!
    · Share on FacebookShare on Twitter
  • Tacojacket21
    Tacojacket21 Posts: 7
    Lit said:
    GATraveller said:
    My ACE is Johnny on the Spot wit all things Egg related. 
    What are you going to Roswell hardware Ace where they usually have them in stock to hand you? Thats how it ised to be at Roswell Hardware. I usually just drive to the mothership now.
    You should check out Urban Hardware in Alpharetta. They have almost everything in stock all the time. 
    Roswell, GA- 1 vintage Medium BGE
    · Share on FacebookShare on Twitter
  • Lit
    Lit Posts: 9,053
    edited August 2020
    Tacojacket21 said:
    Lit said:
    GATraveller said:
    My ACE is Johnny on the Spot wit all things Egg related. 
    What are you going to Roswell hardware Ace where they usually have them in stock to hand you? Thats how it ised to be at Roswell Hardware. I usually just drive to the mothership now.
    You should check out Urban Hardware in Alpharetta. They have almost everything in stock all the time. 
    Thanks for the heads up i like to check out all the new places. I havent been in there since it was something backyard or backyard something i believe several companies with grills have been in that space. I no longer have issues with replacement parts i went metal. If you havent been atlanta grill company is a grillers toy store in alpharetta also. Edited to keep it more on topic. I still have eggs.
    · Share on FacebookShare on Twitter
  • GregW
    GregW Posts: 2,678

    Thanks for the heads up i like to check out all the new places. I havent been in there since it was something backyard or backyard something i believe several companies with grills have been in that space. I no longer have issues with replacement parts i went metal. If you havent been atlanta grill company is a grillers toy store in alpharetta also. Edited to keep it more on topic. I still have eggs.
    Nice Summit.
    · Share on FacebookShare on Twitter
  • briwald
    briwald Posts: 103
    TideEggHead said:
    @briwald had to dig up a few emails but try emailing this guy. He his who I was able to make some progress with on my warranty stuff.

    customer-support@biggreenegg.com
    Cannot thank you enough. The person you mentioned responded immediately and had the firebox shipped to me within 24 hours. 
    Maitland, FL
    XL BGE since 2019

    · Share on FacebookShare on Twitter
  • TideEggHead
    TideEggHead Posts: 1,345
    @briwald Hell I didn’t even get that kind of turn around haha. 

    Glad and it worked out brother, hopefully it gets you back up and running.
    LBGE
    AL
    · Share on FacebookShare on Twitter
  • Hub
    Hub Posts: 927

     It never, ever cracks!!
    Beautiful and lovely Villa Rica, Georgia
    · Share on FacebookShare on Twitter
  • alaskanassasin
    alaskanassasin Posts: 8,341
     I just emailed, them hopefully I will have the same luck you did!

    briwald said:
    TideEggHead said:
    @briwald had to dig up a few emails but try emailing this guy. He his who I was able to make some progress with on my warranty stuff.

    customer-support@biggreenegg.com
    Cannot thank you enough. The person you mentioned responded immediately and had the firebox shipped to me within 24 hours. 


    South of Columbus, Ohio.


    · Share on FacebookShare on Twitter
  • Lit
    Lit Posts: 9,053
    Hub said:

     It never, ever cracks!!
    My director put a nice outdoor kitchen in with a built in blaze gasser but then went KJ on the kamado. I tried to talk him into the blaze kamado but this was like 2 years ago and not enough info out at the time. How you like it? If i ever went back to a kamado that would be it for sure.
    · Share on FacebookShare on Twitter
  • fishlessman
    fishlessman Posts: 33,600
    Hub said:

     It never, ever cracks!!

    can the handle be readjusted  to sit level =)
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
    · Share on FacebookShare on Twitter
  • Hub
    Hub Posts: 927
    Lit said:
    Hub said:

     It never, ever cracks!!
    My director put a nice outdoor kitchen in with a built in blaze gasser but then went KJ on the kamado. I tried to talk him into the blaze kamado but this was like 2 years ago and not enough info out at the time. How you like it? If i ever went back to a kamado that would be it for sure.
    I was a Big Green Egg owner for well over a decade.  I loved it and have no regrets.  However, when building my dream kitchen on the lake, I went with the Blaze.  I am very happy with it and very comfortable in my decision.  It never, ever cracks, and it has modern advantages that the BGE guys refuse to consider.
    Beautiful and lovely Villa Rica, Georgia
    · Share on FacebookShare on Twitter
  • Tracebuzta
    Tracebuzta Posts: 23
    Dont get me started... Filed a warranty claim on my XL 4 months ago, still nothing! 
    · Share on FacebookShare on Twitter
  • Mark_B_Good
    Mark_B_Good Posts: 1,609
    What have they made the plate setter out of? And what about the internals (fire ring, etc).
    Napoleon Prestige Pro 665, XL BGE, Lots of time for BBQ!
    · Share on FacebookShare on Twitter
  • QDude
    QDude Posts: 1,061
    Tracebuzta said:
    Dont get me started... Filed a warranty claim on my XL 4 months ago, still nothing! 
    Who did you file the claim with?  Something is definately going wrong!

    Northern Colorado Egghead since 2012.

    XL BGE and a KBQ.

    · Share on FacebookShare on Twitter
  • Tracebuzta
    Tracebuzta Posts: 23
    Well... That´s a loooooong story, I´m based in Europe, so the warranty process is different here...

    In short, I have done 2 warranty claims in the past, no issues. Now BGE are saying that I cant prove that I am the original owner, therefore they are refusing to honor the warranty.
    Sent them confirmation of my purchase from the original dealer (they are not selling BGE anymore), let´s see if that does the trick. 

    The mothership is only replying on Facebook, I have called them 25+ times and sent multiple emails, no reply on either.

    I must admit, my patience is at an end. 
    · Share on FacebookShare on Twitter

Categories