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Large Fire Ring and Fire Box Are Cracked
Kirkluther10
Posts: 2
in EGGtoberfest
My large BGE has a crack in the fire box and the fire ring. Normally, I would take these down to the BGE store in Atlanta and they would replace them for free. These have a lifetime warranty on them. The problem is that the Atlanta BGE store has been closed for months. I emailed the BGE warranty department weeks ago and I have not heard from them. Any ideas of where and how I can get these replaced? I would love to get back cooking on my BGE.
Thanks,
Kirk
Thanks,
Kirk
Comments
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I would imagine that you're still able to cook currently. Not sure I'd get it nuclear hot though. But for regular cooks it shouldn't be an issue. Most people don't rush and put the replacement parts that they get from the warranty in any hurry. I'm guessing any store that sells the BGE can process your claim with a few pictures and proof of purchase. People with more experience I'm sure will chime in as well. Good luck.
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I have been waiting on a fire bowl for almost 4 months, welcome to bge lifetime warranty!South of Columbus, Ohio.
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Kirkluther10 said:My large BGE has a crack in the fire box and the fire ring. Normally, I would take these down to the BGE store in Atlanta and they would replace them for free. These have a lifetime warranty on them. The problem is that the Atlanta BGE store has been closed for months. I emailed the BGE warranty department weeks ago and I have not heard from them. Any ideas of where and how I can get these replaced? I would love to get back cooking on my BGE.
Thanks,
Kirk -
A solid local dealer is the key to warranty claims. They know how to work the system in order to receive replacement parts in a timely fashion.
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Keep on cooking while you get everything sorted out. It's not going to hurt anything with a cracked fire box and fire ring"The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan
Minnesota -
Does anyone know if and when the Big Green Egg Corporate Store at The Big Green Egg Headquarters in Atlanta, GA will open?
Thanks
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WeberWho said:Keep on cooking while you get everything sorted out. It's not going to hurt anything with a cracked fire box and fire ringThis.I would call their asses up and let them solve your problem.______________________________________________I love lamp..
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