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Found a Crack - now what?

NDGNDG Posts: 1,801
edited June 16 in EggHead Forum
Doing a high temp clean as my egg goey from pork butts - found this crack SUCKS 😑 is this the beginning of the end ??
Columbus, Ohio

Comments

  • LegumeLegume Posts: 9,898
    The one on the bottom looks about normal for an XL crack.  The one heading northwest may be more of a problem for you.
  • LegumeLegume Posts: 9,898
    Two so close together can’t be good.
  • mahenryakmahenryak Posts: 1,323
    edited June 16
    Covered by warranty.  This should be replaced sooner rather than later.  You don't want the base to open up during a cook, even if unlikely.  Email these pics to your dealer along with the receipt if you still have it.  Then follow up with a phone call.  No need to cart the entire egg down there if this isn't obvious.
    LG BGE, KJ Jr, Smokin Bros. Premier 36 and Pizza Party Bollore



  • cookingdude555cookingdude555 Posts: 2,443
    Pictures given to my dealer initiated a simple replacement of my large and mini bases without trouble. 

    John - SLC, UT

    Several eggs ..

  • NDGNDG Posts: 1,801
    Yikes, bought mine from friend who only had it few months, was upgrading to an XL.  I don’t think I ever got warranty info.  I’ll ask him now but it’s been so long . . 
    Columbus, Ohio
  • SMITTYtheSMOKERSMITTYtheSMOKER Posts: 2,639
    I would replace before I used it.  Used Eggs are not under warranty...but you saved some cash hopefully on the purchase. Large base can run $300-400 depends on what area of the country you live.

     

    -SMITTY     

    from SANTA CLARA, CA

  • grussemgrussem Posts: 112
    That sucks! Sorry to see that! My plate setter cracked in half about 3 months ago but it's still usable.
  • FlatlanderFlatlander Posts: 2
    The ring inside my egg cracked and my dealer replaced after receiving a few pics.  The warranty and ease of submitting a claim is one of the many reasons I'm an egghead. 🙂
  • FlatlanderFlatlander Posts: 2
    One of the first things my dealer told me to do was take a pic of my receipt and store it on the cloud so I could easily locate. Best piece of advice she gave me since I needed it about 6 months after my purchase.
  • alaskanassasinalaskanassasin Posts: 2,085
    It is unclear to me why we send off a warranty card to the mothership if it will never be referenced.


     The phone call I received yesterday went something like... “ I know this is a pain but do you happen to know when you bought your egg and the serial numbers on the top and bottom”

    Me:
     “this is the third warranty claim I have filed in the last year and a half, I mailed my warranty paper work in, bought it from your store, I have spoken with Bruce in the past and provided your distributor with a copy of my receipt already”

     My dealer took care of me on this issue but honestly are there any computers involved in the warranty process at bge?
    South of Columbus, Ohio.
  • SmokeyPittSmokeyPitt Posts: 10,322
    I know every dealer is different but I just email my dealer a pic with my full name and number and they call me when the part is in. I don’t need a receipt because they have a record of the purchase in their system. The base is a PITA to replace but at least you get a free gasket. 


    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 

  • littlerascal56littlerascal56 Posts: 958
    I keep copies of my original receipt, and photos of the serial numbers inside the egg.  Dealer also needed pics of crack when he replaced dome on my XL.  Yes I store all that info on the cloud, and will have it handy when base cracks someday.

    Land of OZ-Hays Kansas

    BGE XL++Flameboss 300 WiFi++Blackstone 36"++2 Weber Kettles

  • NDGNDG Posts: 1,801
    edited July 12
    I’m back & better than ever - my dealer made is SOOOO easy.  I love the BGE brand more than ever!

    Thanks for guidance & @RRP thanks for new gasket.  First cook back some simple chicken thighs - my fav thing to egg !!  Made into simple tacos & then into homemade pesto pasta.  

    Now what to do with my old Base ??



    Columbus, Ohio
  • cookingdude555cookingdude555 Posts: 2,443
    Your food looks awesome.  Glad you are back in business.  I would take that base from you if I was near. :)

    John - SLC, UT

    Several eggs ..

  • NDGNDG Posts: 1,801
    @cookingdude555 thanks!  What would you do with base with crack ?
    Columbus, Ohio
  • alaskanassasinalaskanassasin Posts: 2,085
    edited July 12
    who is your dealer?     For egg related stuff...
    South of Columbus, Ohio.
  • saluki2007saluki2007 Posts: 4,690
    Firepit or flower pot. 
    Large and Small BGE
    Morton, IL

  • cookingdude555cookingdude555 Posts: 2,443
    NDG said:
    @cookingdude555 thanks!  What would you do with base with crack ?
    My brother has one that is cracked far worse.  I might know someone near you if you want to unload it.

    John - SLC, UT

    Several eggs ..

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