Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg at:

Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #EGGhead4Life.


In Atlanta? Come visit Big Green Egg headquarters, including our retail showroom, the History of the EGG Museum and Culinary Center!  3786 DeKalb Technology Parkway, Atlanta, GA 30340.

Flame Boss Customer Service

trout1trout1 Posts: 101
I just wanted to give a shout out to Dave at Flame Boss.  I just received my FB 500 this week.  I couldn’t get it to connect to my wifi.  I finally gave up and called customer service at Flame Boss.  I spoke with Dave and he walked me through the steps and it was up and working in no time.  My experience with FB customer service was fantastic.  I don’t know what I did or didn’t do, but it’s working now.  I am looking forward to using it.

Comments

  • nolaeggheadnolaegghead Posts: 29,860
    Dave deserves some tacos!
    ______________________________________________
    This is my signature line just so you're not confused.  Love me or hate me, I am forum Marmite.
    Large and Medium BGE, Kamado Joe Jr, Akorn Jr, smoker with a 5k btu AC, gas grill, fire pit, pack of angry cats, two turntables and a microphone, my friend.  Registered republican.
    New Orleans, LA - we know how to eat 

  • KGilma2018KGilma2018 Posts: 77
    I've dealt with them twice in the last 8 months because my temp probes keep going bad.  They have been very helpful!  
    Franklin, TN
  • Ag83Ag83 Posts: 33
    FB has the best customer service of any company I've ever dealt with.
  • KevinboatrightKevinboatright Posts: 227
    edited March 8
    Could not agree more with everyone. I had an issue with my controller and they fixed it remotely within hours and I was back to cooking. Great company and people. 
    Atlanta, GA 

    LBGE, SBGE, Mini-Max, 1995 BGE Chiminea, 22" Blackstone, Weber Genesis E-310. 
  • YnoYno Posts: 179
    I agree. I have dealt with them since I asked them if they were going to come out with a multi probe unit, and I ended up beta testing the FB 300. Othere than the fact that it still said FB 200, it was perfect. I since received my production unit, and last December I pre-ordered my FB 500. Took only minutes to set up, register, and get cooking.  Now I am just waiting until they come out with a few more colors for the probes. I am hoping for white and blue, since it came with a red one.

    Thanks to the Flame Boos Gang!
    XL BGE in San Jose, CA. Also a Pit Barrel Cooker, a Cal Flame P4 gasser, and lots of toys including the first ever Flame Boss 300 in the wild. And a new Flame Boss 500.
  • YnoYno Posts: 179
    Flame BOSS Gang. I should proofread.

    XL BGE in San Jose, CA. Also a Pit Barrel Cooker, a Cal Flame P4 gasser, and lots of toys including the first ever Flame Boss 300 in the wild. And a new Flame Boss 500.
Sign In or Register to comment.
Click here for Forum Use Guidelines.