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OT-Roswell Hardware now Roswell Grill Store-OT

bgebrentbgebrent Posts: 16,519
This may be known to others but was news to N when she drove by it earlier today.  Together we went back by it and sure enough.  They feature BGE, YETI and Yoder smokers.  Didn't have time to go in and check it out.  Anyone else been there since the change?
Sandy Springs & Dawsonville Ga

Comments

  • stlcharcoalstlcharcoal Posts: 3,079
    Actually its Atlanta Grill Company now.
  • GATravellerGATraveller Posts: 5,436
    edited January 11
    I've been in since the change.  Didn't notice much if anything different.  More rubs/sauces maybe.

    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community [...] but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots."

                                                                                  -Umberto Eco

    2 Large
    Peachtree Corners, GA
  • GoooDawgsGoooDawgs Posts: 654
    They had to change names because Roswell Hardware got such negative reviews on google and yelp.  They have expanded their grill selection significantly now though. 
    Milton, GA 
    XL BGE & FB300
  • LitLit Posts: 6,895
    They are Moving to a new location atleast that’s what Gary said like a month ago. The county is doing something with the roads there. He had mentioned at one point they were getting out of the hardware and had plans to make an indoor cooking area where they could hold classes. Not sure if that’s still in the plans.
  • baychillabaychilla Posts: 305
    While this is OT perhaps a State would've been helpful.  I thought this was going to be about NM and Aliens that probe.
    Near San Francisco in California
  • JRWhiteeJRWhitee Posts: 4,501
    I have been in a few times since the change, they are a full grill company now.
                                                                        
    _________________________________________________

    Large BGE 2006, Mini Max 2014, 36" Blackstone, Anova Sous Vide
    Green Man Group 
    Johns Creek, Georgia
  • Ozzie_IsaacOzzie_Isaac Posts: 8,823
    edited January 12
    JRWhitee said:
    I have been in a few times since the change, they are a full grill company now.
    Pedanticism is striking ..... they are a grill distributor.  Grill company implies they make grills ;)

    Realize this is an the type of correction an internet jack-ass does.
    If it is worth doing, it is worth overdoing.

    XL, Medium, Minimax, Blackstone Griddle
  • DMWDMW Posts: 12,507
    JRWhitee said:
    I have been in a few times since the change, they are a full grill company now.
    Pedanticism is striking ..... they are a grill distributor.  Grill company implies they make grills ;)

    Realize this is an the type of correction an internet jack-ass does.
    Grill reseller, get it right man.
    My Facebook Page where I document my cooking
    Morgantown, PA

    XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - 18.5" WSM - WSJ - BS 17" Griddle - XXL BGE - Akron Jr - BS SS36" Griddle
  • JRWhiteeJRWhitee Posts: 4,501
    edited January 12
    DMW said:
    JRWhitee said:
    I have been in a few times since the change, they are a full grill company now.
    Pedanticism is striking ..... they are a grill distributor.  Grill company implies they make grills ;)

    Realize this is an the type of correction an internet jack-ass does.
    Grill reseller, get it right man.
    I am such a dumb ass! At least I am not an internet jack-ass...
                                                                        
    _________________________________________________

    Large BGE 2006, Mini Max 2014, 36" Blackstone, Anova Sous Vide
    Green Man Group 
    Johns Creek, Georgia
  • RRPRRP Posts: 22,063
    GoooDawgs said:
    They had to change names because Roswell Hardware got such negative reviews on google and yelp.  They have expanded their grill selection significantly now though. 
    Though I have never set foot in that store it has for years and years had the reputation as the "go to" store for BGE eggs, eggceries, and prices which under cut other BGE dealers. What was/were the nature of the negative reviews?
    L, M, S, &  Mini
    And oh yes...also a 17" BlackStone gas fired griddle! 
    Ron
    Dunlap, IL
    Re- gasketing AMERICA one yard at a time!
  • DoubleEggerDoubleEgger Posts: 12,001
    RRP said:
    GoooDawgs said:
    They had to change names because Roswell Hardware got such negative reviews on google and yelp.  They have expanded their grill selection significantly now though. 
    Though I have never set foot in that store it has for years and years had the reputation as the "go to" store for BGE eggs, eggceries, and prices which under cut other BGE dealers. What was/were the nature of the negative reviews?
    https://m.yelp.com/biz/roswell-hardware-roswell-2
  • Ozzie_IsaacOzzie_Isaac Posts: 8,823
    RRP said:
    GoooDawgs said:
    They had to change names because Roswell Hardware got such negative reviews on google and yelp.  They have expanded their grill selection significantly now though. 
    Though I have never set foot in that store it has for years and years had the reputation as the "go to" store for BGE eggs, eggceries, and prices which under cut other BGE dealers. What was/were the nature of the negative reviews?
    https://m.yelp.com/biz/roswell-hardware-roswell-2
    Yikes!  Hope they resolved their customer service issues along with the name change.
    If it is worth doing, it is worth overdoing.

    XL, Medium, Minimax, Blackstone Griddle
  • GaBGEGaBGE Posts: 406
    Not trying to pour salt in an open wound but I visited the store once and experienced that same poor customer service mentioned in the reviews. After spending about 30 minutes in the store I decided I would not be buying anything in there. 
  • bgebrentbgebrent Posts: 16,519
    It's clearly a mixed bag.  The few times I've been there my experience was positive.  Bought my MM there.  A week later the thermo had internal condensation.  Took it back and they gave me a new one with no questions asked.
    Sandy Springs & Dawsonville Ga
  • LitLit Posts: 6,895
    GaBGE said:
    Not trying to pour salt in an open wound but I visited the store once and experienced that same poor customer service mentioned in the reviews. After spending about 30 minutes in the store I decided I would not be buying anything in there. 
    How long ago were you there? I know they had some bad reviews years ago when they were more hardware and less grill related but I have always had good customer service. 
  • GoooDawgsGoooDawgs Posts: 654
    They definitely have the best price and selection by far, but I'm with @GaBGE in that I was not impressed with the customer service - they can be very condescending with answering question, especially when I was new Egger.   

    That being said, it's been 2 years since I've been there and it may have changed, so I'd be willing to give them another shot. I prefer to support local businesses when I can. 
    Milton, GA 
    XL BGE & FB300
  • GATravellerGATraveller Posts: 5,436
    I've NEVER liked the guys in there.  Not overly helpful and somewhat condescending.  I do, however, like their huge selection of rub, sauces and accessories.  That is the sole reason I visit when on that side of town.  I always seem to exit with more stuff than I need and a lot lighter in the wallet. 

      Pedanticism - quite the SAT word.

    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community [...] but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots."

                                                                                  -Umberto Eco

    2 Large
    Peachtree Corners, GA
  • DoubleEggerDoubleEgger Posts: 12,001
    I've NEVER liked the guys in there.  Not overly helpful and somewhat condescending.  I do, however, like their huge selection of rub, sauces and accessories.  That is the sole reason I visit when on that side of town.  I always seem to exit with more stuff than I need and a lot lighter in the wallet. 

      Pedanticism - quite the SAT word.
    Agree. They are more interested in hanging out and watching you tube videos that helping someone. It feels like stepping into a frat house. Ive been there many times and have never been asked if they could help me. Not once.

    Their prices are ridiculous on everything other than the eggs themselves. For example, they wanted $25 for a product that I could buy direct from smokeware for $15. I ordered the two I needed online, paid the shipping and still saved 20%. The time before, I called and tried to pay for something on the phone and have my brother pick it up on his way through. I was quickly told that they refused to do it. They are basically the Walmart of grill stores. 
  • northGAcocknorthGAcock Posts: 10,088
    You doubted Nicole? You are not the wise one we all thought.
    Columbia, South Carolina with a Medium, MiniMax & a 17" Blackstone

    Talk-in' 'bout, hey now! Hey now! I-ko, I-ko, un-day
    Jock-a-mo fee-no ai na-né, jock-a-mo fee na-né

  • northGAcocknorthGAcock Posts: 10,088
    JRWhitee said:
    I have been in a few times since the change, they are a full grill company now.
    Tell the truth Jim.....you have a loyalty card don't you?
    Columbia, South Carolina with a Medium, MiniMax & a 17" Blackstone

    Talk-in' 'bout, hey now! Hey now! I-ko, I-ko, un-day
    Jock-a-mo fee-no ai na-né, jock-a-mo fee na-né

  • LitLit Posts: 6,895
    JRWhitee said:
    I have been in a few times since the change, they are a full grill company now.
    Tell the truth Jim.....you have a loyalty card don't you?
    He got the first mini max they sold when everyone was waiting on them. 
  • JRWhiteeJRWhitee Posts: 4,501
    I also won a Flame Boss! I have always had a good experience.
                                                                        
    _________________________________________________

    Large BGE 2006, Mini Max 2014, 36" Blackstone, Anova Sous Vide
    Green Man Group 
    Johns Creek, Georgia
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