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OT: blackstone customer service

NDG
NDG Posts: 2,432
in Off Topic
I have been crazy busy with work travel, but wanted to pass this along regarding Blackstone.  I know many here have one, and many others have expressed some interest.

I wrote an email about my frustration related to the sticker removal.  I informed them the truth, took me 6 hours to remove and my oven finish was ruined in the process . . my wife says it is uglier than a bag of buttholes.  I got a super quick response back, and a few emails later they shipped me a brand new replacement: 1) dome, 2) shelves . . . also gave me a FREE cover!  

This means a lot to me, so figured I would pass it along.  Well done blackstone.
Columbus, OH

“There are only two ways to live your life.  One is as though nothing is a miracle.  The other is as if everything is” 
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Comments

  • DMW
    DMW Posts: 13,833
    Great news. Thanks for the heads up. I never did get mine removed and it looks like crap. What is their email address? PM me if you don't want to post it.
    They/Them
    Morgantown, PA

    XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - WSJ - BS 17" Griddle - XXL BGE  - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker
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  • NDG
    NDG Posts: 2,432
    PM sent . . good luck.
    Columbus, OH

    “There are only two ways to live your life.  One is as though nothing is a miracle.  The other is as if everything is” 
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  • SmokeyPitt
    SmokeyPitt Posts: 10,490
    DMW said:
    Great news. Thanks for the heads up. I never did get mine removed and it looks like crap. What is their email address? PM me if you don't want to post it.
    LMGTFY :smirk: 

    http://www.blackstoneproducts.com/contact.html

    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 

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  • DMW
    DMW Posts: 13,833
    SmokeyPitt said:
    DMW said:
    Great news. Thanks for the heads up. I never did get mine removed and it looks like crap. What is their email address? PM me if you don't want to post it.
    LMGTFY :smirk: 

    http://www.blackstoneproducts.com/contact.html

    Yep, I deserved that. ;)
    They/Them
    Morgantown, PA

    XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - WSJ - BS 17" Griddle - XXL BGE  - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker
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  • chrisc133
    chrisc133 Posts: 501
    It took me a solid 4 hours to get my stickers off and I never did get it all off the right side table. I can't imagine what they were thinking using that glue. I have always heard great things about their customer service though. 
    Augusta, GA
    #BGETEAMGREEN member
    MiniMax, Large, XL BGE
    Featured on Man Fire Food Season 7
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 20,510
    Are the stickers supposed to be removed.

    Maybe your purpose in life is only to serve as an example for others? - LPL


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  • cookingdude555
    cookingdude555 Posts: 3,196
    I only see my crappy stickers when I am cooking on it.  Its under the cover the rest of the time.  Cool story though.  I love my blackstone.  I may try cooking a pizza on the egg someday just to try it out again.
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