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In Atlanta? Come visit Big Green Egg headquarters, including our retail showroom, the History of the EGG Museum and Culinary Center!  3786 DeKalb Technology Parkway, Atlanta, GA 30340.

Amazing Customer Service and my Local Egg Shop , Dickson BBQ

So my Fire Box cracked a few weeks ago and I sent the pic to my dealer . I got a quick response telling me to leave it with him and he will get back to me asap .
Got an email today saying there is a new Box for me to pick up when ever .

Its not so common to get amazing customer service in todays market . But time and time again these guys have gone well above and beyond for me !



  • johnkitchensjohnkitchens Posts: 5,079
    Sounds like a great place to do business. 

    Louisville, GA - 2 Large BGE's
  • gabrieggergabriegger Posts: 614
    Agreed!  Although not my local egg shop, whenever I've dropped in to Dickson's, Mike, Phil and Rob take care of me.  Looking forward to this year's fest!

    the city above Toronto - Noodleville wtih 2 Large 1 Mini

  • pantsypantspantsypants Posts: 1,191
    Its great !! I fried my gasket maybe a month  or 2 into egging and they drove to my place and replaced the Gasket .

    These guys really are top notch .

    Also I should note that i fried it again and just put on a Rutland and it works gloriously

  • henapplehenapple Posts: 15,986
    @pantsypants‌ ...that's freaking awesome service. Wow.
    Green egg, dead animal and alcohol. The "Boro".. TN 
  • pantsypantspantsypants Posts: 1,191
    Yeah these guys are great !!
    They are the guys who do the Toronto Egg fest as well

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