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While I agree with you 100% on good customer service, the example given really is amazing in this day and age. And very rare.Charlie tuna said:Sorry, but i do not consider this "AMAZING" customer service, these are things that should be handled under "NORMAL" customer service. Not trying to start a peeing contest, but i am a customer that wants to be treated with respect! I was in business for 35 years, and i went out of my way to make my customers happy. Customer service is basically common sense..