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FB 200 question

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XLBalco
XLBalco Posts: 607
in EggHead Forum
just got mine for a bday present... been trying to hook up the wifi... it has been in "updating wifi" mode for about 20 mins... normal or something else going on?
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  • XLBalco
    XLBalco Posts: 607
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    up over an hour updating..  anyone have this issue?
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,168
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    Updates usually take less than 3 minutes.  Try restarting.
    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
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  • XLBalco
    XLBalco Posts: 607
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    it wont leave that screen. even tried unplugging it and it goes right back to saying updatig
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,168
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    XLBalco said:
    it wont leave that screen. even tried unplugging it and it goes right back to saying updatig
    Try resetting your router.  Sounds like it is not connecting to the internet.
    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
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  • XLBalco
    XLBalco Posts: 607
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    yea still nothing...  stuck on that screen.  i guess i will call them tomorrow
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,168
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    Michael will take care of you.  FB customer service is phenomenal.  Sorry you are having issues.  Nothing worse than a new toy not meeting expectations.
    They don’t want a population of citizens capable of critical thinking. They don’t want well informed, well educated people capable of critical thinking. They’re not interested in that. That doesn’t help them. That's against their interests. - George Carlin
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  • RedSkip
    RedSkip Posts: 1,400
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    @MichaelCollins
    Large BGE - McDonald, PA
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  • MichaelCollins
    MichaelCollins Posts: 53
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    XLBalco said:
    just got mine for a bday present... been trying to hook up the wifi... it has been in "updating wifi" mode for about 20 mins... normal or something else going on?
    Hi XLBalco,

    I apologize for the problem you are having with your 200. Unfortunately, we need to replace your controller. Please call us at 800-978-9078 or contact us through our website to provide your contact and shipping information.
    https://www.flameboss.com/contact
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  • XLBalco
    XLBalco Posts: 607
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    Thanks. I will call tomorrow.  
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  • caliking
    caliking Posts: 18,731
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    And that's how you take care of a customer.

    You'll love the FB when you get your new unit. 

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
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  • XLBalco
    XLBalco Posts: 607
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    MichaelCollins said:
    XLBalco said:
    just got mine for a bday present... been trying to hook up the wifi... it has been in "updating wifi" mode for about 20 mins... normal or something else going on?
    Hi XLBalco,

    I apologize for the problem you are having with your 200. Unfortunately, we need to replace your controller. Please call us at 800-978-9078 or contact us through our website to provide your contact and shipping information.
    https://www.flameboss.com/contact


    Thanks.  I called this morning and left a VM, also sent my info to the link provided above
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