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Warranty question

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mjk412
mjk412 Posts: 113
in EggHead Forum
Are the dome, base, firebox, and fire ring really guaranteed for life?  If my base cracks, I get a new one? Same for all the other items listed.  And that's for life?  So the ceramics can crack or break numerous times?  I just want to understand the warranty. I have a friend considering a bge and he was asking me those questions. 
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  • WeberWho
    WeberWho Posts: 11,030
    edited May 2015
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    Yes that's correct.  Ceramic is covered for a lifetime. Everything else on the egg has a limited lifetime warranty. Just make sure you buy the Big Green Egg from an authorized dealer
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • mjk412
    mjk412 Posts: 113
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    Thanks!  I definitely did. All they sell are bge, and weber products. I went back there looking for the smokeware cap. And the owner told me if its not a bge product they don't sell it. Something with bge's rules. 
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  • henapple
    henapple Posts: 16,025
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    Check amazon for the cap
    Green egg, dead animal and alcohol. The "Boro".. TN 
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  • Jeepster47
    Jeepster47 Posts: 3,827
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    @mjk412 ... those are not BGE's rules.  My dealer sells Smokeware products, and Innovations by Chance products.  Likewise, many Ace Hardware Stores sell non-BGE products that are used on the egg.  If you check, you'll find that it's that store's policy, not BGE's.

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • xiphoid007
    xiphoid007 Posts: 536
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    Firebox and fire ring are 3 or 5 years, or something like that. Base and dome are life. Explains the price, but definitely worth it.
    Pittsburgh, PA - 1 LBGE
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  • Jeepster47
    Jeepster47 Posts: 3,827
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    @xiphoid007 ... it's a little longer than 3 to 5 years ...
    • Warranty on Big Green Egg Components: Click here for details
      • Ceramic components, including dome, base, fire box and fire ring – Limited Lifetime Warranty to original purchaser from Authorized Dealer
      • Ceramic EGGcessories, including ConvEGGtor and Pizza/Baking Stones – 3 Year Warranty
      • Metal Components, including EGG band, stainless steel cooking grid, cast iron charcoal grate and EGG Nest – 5 Year Warranty
      • Temperature Gauge – 1 Year Warranty


    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • Skiddymarker
    Skiddymarker Posts: 8,522
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    My plate setter developed a crack, three years is in two weeks, dealr handled everything for me and I now have a ConvEggtor - as much as I love the warranty, I hope I do not have to call my setter that awful name.....
    Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
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  • xiphoid007
    xiphoid007 Posts: 536
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    I stand corrected. Thanks @Jeepster47 ! Must have read that wrong somewhere.
    Pittsburgh, PA - 1 LBGE
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  • Jeepster47
    Jeepster47 Posts: 3,827
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    @xiphoid007 ... no problem my friend

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • bo_mull
    bo_mull Posts: 363
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    Jeepster47 said:
    @xiphoid007 ... it's a little longer than 3 to 5 years ...
    • Warranty on Big Green Egg Components: Click here for details
      • Ceramic components, including dome, base, fire box and fire ring – Limited Lifetime Warranty to original purchaser from Authorized Dealer
      • Ceramic EGGcessories, including ConvEGGtor and Pizza/Baking Stones – 3 Year Warranty
      • Metal Components, including EGG band, stainless steel cooking grid, cast iron charcoal grate and EGG Nest – 5 Year Warranty
      • Temperature Gauge – 1 Year Warranty


    What is the warranty on the cast iron cooking grid? Mine is cracked in a couple places. 

    Cleveland, TN.

    LG BGE, PSWOO2, Stoker WIFI.

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  • tisoypops
    tisoypops Posts: 267
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    My platesetter has a broken leg. I've had my egg for only 6 months. I talked to one dealer and he told me there's nothing he can do. What say ye, @Jeepster47
    LBGE | Conroe, TX
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  • Jeepster47
    Jeepster47 Posts: 3,827
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    @bo_mull ... since the nest is an accessory, like the CI grill is, and shows up under "Metal Components", my guess is that it has a 5 year warranty.  But, that's only a guess.  Check with Bruce, who handles warranty issues:

    Bruce.bohannon@biggreenegg.com

    Please be kind enough to come back with what he says so the rest of us will know.  With a five year warranty in a CI gill, that might make me buy BGE versus another brand.





    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • WeberWho
    WeberWho Posts: 11,030
    edited June 2015
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    bo_mull said:
    Jeepster47 said:
    @xiphoid007 ... it's a little longer than 3 to 5 years ...
    • Warranty on Big Green Egg Components: Click here for details
      • Ceramic components, including dome, base, fire box and fire ring – Limited Lifetime Warranty to original purchaser from Authorized Dealer
      • Ceramic EGGcessories, including ConvEGGtor and Pizza/Baking Stones – 3 Year Warranty
      • Metal Components, including EGG band, stainless steel cooking grid, cast iron charcoal grate and EGG Nest – 5 Year Warranty
      • Temperature Gauge – 1 Year Warranty


    What is the warranty on the cast iron cooking grid? Mine is cracked in a couple places. 
      5 years if I'm not mistaking 
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • Jeepster47
    Jeepster47 Posts: 3,827
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    tisoypops said:
    My platesetter has a broken leg. I've had my egg for only 6 months. I talked to one dealer and he told me there's nothing he can do. What say ye, @Jeepster47
    @tisoypops ... it's what Bruce says ... give him a call or send him an e-mail with pictures and background.  Some dealers don't really know the rules, but Bruce does:

    Bruce.bohannon@biggreenegg.com

    That is unless you dropped it ... or your dog tipped it over.

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • tisoypops
    tisoypops Posts: 267
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    Thank you sir
    LBGE | Conroe, TX
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  • Jeepster47
    Jeepster47 Posts: 3,827
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    Update ... Bruces's e-mail address is:

    Bruce@biggreenegg.com

    He passed on that, under normal conditions, the cast iron cooking grate has a one year warranty.

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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  • onedbguru
    onedbguru Posts: 1,647
    edited June 2015
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    Jeepster47 said:
    Update ... Bruces's e-mail address is:

    Bruce@biggreenegg.com

    He passed on that, under normal conditions, the cast iron cooking grate has a one year warranty.
    unless you drop it, then all bets are off. :bawling:  My son just bought a replacement 1/2 CI grate after dropping it right on the point. 
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  • bo_mull
    bo_mull Posts: 363
    edited June 2015
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    My CI grate is over a year old so warranty is out of the question, it's cracked but it still works. 

    Cleveland, TN.

    LG BGE, PSWOO2, Stoker WIFI.

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  • Jeepster47
    Jeepster47 Posts: 3,827
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    @bo_mull ... yep.  Unless you come up with a real sob story ... like it's only been used on a couple of major holidays.  It cracked the first time you used it and you thought it would heal itself over time ... shocked that it hasn't. 

    Washington, IL  >  Queen Creek, AZ ... Two large eggs and an adopted Mini Max

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