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Looking for Dealer in Maryland who will work with me on warranty issue

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wzup97
wzup97 Posts: 2
in EggHead Forum
My firebox is in 3 pieces. Anyone here in metro Baltimore have any luck working with a dealer on warranty replacement? I went back to my dealer "Kitchen & Company", who told me they don't get involved if it's been over 90 days, "Contact Big Green Egg", was her response. I've emailed K & C Customer Service and waiting for a response.
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  • Eggcelsior
    Eggcelsior Posts: 14,414
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    Clark's Ace in Ellicott city. Also, report your dealer to the mothership. That's BS.
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  • Dcgriller
    Dcgriller Posts: 15
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    Might be a trip, but the Ace in Burtonsville helped me out with a warranty repair. Good people.
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  • Ragtop99
    Ragtop99 Posts: 1,570
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    Eggcelsior said:
    Clark's Ace in Ellicott city. Also, report your dealer to the mothership. That's BS.
    I got my medium from them.  They do a good business.   I agree about giving them a call.
    Cooking on an XL and Medium in Bethesda, MD.
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  • wzup97
    wzup97 Posts: 2
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    Thanks guys. I'm headed to Clark's on Monday. Yep, I have emailed K&C and the mothership.
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  • Firemanyz
    Firemanyz Posts: 907
    edited October 2014
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    Clarks is the place.  I bought my egg there, but I use Tri-county Patio and Hearth in Waldorf for my warranty issues.  Not that Clarks did anything wrong, its just I live on the Eastern Shore and my parents live in Waldorf.  Just on a side note, the last claim I made for my fire ring was a bit of a mess.  The distribuator sent my fire ring to Clarks instead of Tri-County a mile up the street.  After talking to the distribator we found the mistake and they had a one to tri-county in about a week.
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  • erniemcclain
    erniemcclain Posts: 505
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    Please call the mother ship and inform them. 

    Ernie McClain

    Scottsbluff, Nebraska

    (in the extreme western panhandle of NE)

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  • Coastalcooker
    Coastalcooker Posts: 185
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    Mothership does not seem to answer e-mails. A phone call handled my gasket problem. We'll see when the firebox finally breaks.
    Cookin' on the coast
    Shellman Bluff, GA
    Medium BGE

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  • GATABITES
    GATABITES Posts: 1,260
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    Calling is more effective than emailing. My one warranty claim was thru Clark's and it was a pleasure. 
    XL BGE 
    Joe JR 
    Baltimore, MD
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  • Eric_KitchenandCo
    Eric_KitchenandCo Posts: 1
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    Hi – my name is Eric, and I own Kitchen & Company.  I very sorry that one of my co-workers gave you bad info.  Were all embarrassed, but relieved at least that we got you the firebox.  Took me a few days to get approved, so I could post. 

    Again, my apologies, however, I’m happy that we were able to get things resolved earlier this week.

    I got my large BGE 10 years ago. I switched from a Pits and Spits water smoker, and have never looked back. 

    best

    eric

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